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Customer Service Representative

Calgary, Alberta, Canada
February 28, 2018

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I am a devoted and committed individual with a passion for human resources management and office administration. I am a self-motivated individual who is proactive, goal and results oriented and I am able to work well in a team or independently. My strong organization skills, attention to detail and seeing the big picture have enabled me to excel in different works and I have been identified as an Organized Gold on the Personality Dimension testing.


•Highly organized.

•Time management and attention to detail.

•Interpersonal management skills.


•Ability to uphold principles of confidentiality and inclusivity.

•Microsoft Office Proficiency.

•Excellent oral and written skills.

•Employee training and development skills.

•Quick-witted and resourceful.

•Administrative skills.

•Very calm with strong experience working under pressure.

•Great customer service skills and sales experience.


Administrative Assistant/Data Analyst, OpenText Corporation.

October 2017-Present.

Responsible for data cleansing and organization of new company software.

Analyzing current and past company data for better informed future decisions.

Performing other administrative duties and support as required.

Sufficient knowledge of and daily operation of SAP software system.

Property Administrator/ Assistant Property Manager, Rez-One Property Management.

July 2017- October 2017.

Effectively created a lease system to assist management in tenant tracking.

Knowledge and understanding of company policies and properties.

Overseeing and supervising the activities and roles of company Customer Service Representatives.

Created an efficient filing system to better organize tenant database.

Assisted tenants with various complaints and issues.

Created an effective system to handle tenants’ maintenance requests.

Performing various administrative roles including but not limited to filing, data entry, scheduling and maintenance of rent rolls.

Recruitment and training of new employees.

Maintaining correspondence with customers through emails, in-person and calls.

Human Resources Assistant/Administrative Assistant, M-V OSEMEKA & CO, Abuja NG.


Successfully negotiated employee wages and salaries.

Prepared and organized content for legal documents and meetings.

Recruitment of staff that effectively demonstrated the company’s values and contributed to its growth.

Created an effective scheduling system for employees and management.

Customer Care Representative, Nordia Bell Canada.

January- June 2017.

Complete and accurate knowledge of company products.

Data processing and entry.

Sale of Bell products.

Trainer, Peer Mentorship, University of Waterloo, Waterloo.

January 2015- January 2017.

• Effectively co-created and summarized the University’s codes of conduct to enable ease of understanding for new employees.

• Ensured adequate care and attention to the welfare of employees under my training.

• Responsible for the training of the University’s new hires.

Community Leader, University of Waterloo, Waterloo.

September 2015- April 2016.

• Efficiently managed and organized activities for Group Facilitators who were under my supervision.

• In this supervisory role, I successfully controlled and deescalated any group conflicts.

• Served as a mentor to promote and motivate volunteers.

• Created bi-weekly events to entertain and educate international students.

Customer Service Representative, Arvato Bertelsmann, Kitchener.

June 2015- August 2015.

• Assisted customers in making effective decisions regarding purchases.

• Had comprehensive knowledge of company products.

• De-escalated and pacified customers during any crisis.

Customer Service Representative, TD Canada Trust, Kitchener.

August 2015- October 2015.

• Had complete knowledge of company products and services.

• Sold financial products and services.

• Identified and assisted customers on day to day banking activities.

• Dealt with vast sums of money and client information and maintained confidentiality at all levels.


University of Waterloo, Waterloo Canada: Dean’s Honors List, Honors Psychology and Human Resources Management, Dec 2016.

Human Resources Professional Association, Member, 2016-Present.

Ministry of Labor: Worker Health And Safety Awareness Certificate, 2017.

Pentecost University College, Accra Ghana: Certificate in Business Administration, 2013.

Aptech Computer Education, Abuja, Nigeria: Certificate of Proficiency in Information Systems Management, 2013.

Global Youth Leadership Conference, Washington D.C. & New York USA, 2011.

Loyola Jesuit College, Abuja, Nigeria, 2011.


Team-Leader, Mother-Teresa Orphanage, Abuja.

Project Coordinator, TRACES, University of Waterloo.

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