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Customer Service Representative

North Little Rock, Arkansas, United States
February 28, 2018

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Jennifer Smith

*** *. *** ******

North Little Rock, Arkansas 72114

501-***-**** (cell)

Skills & Abilities

Strong Oral Communication Skills

Exceptional Organizational skills

Ability to Prioritize Tasks

Reliable and Dependable

Highly Motivated to Succeed

Knowledge of Microsoft Word and Office

Outstanding Interpersonal and Customer Service Skills

Summary of Qualifications

Nine years of experience in customer service.

Five years of experience in standard gas station/convenience store operations.

Four years of experience in restaurant operations.

Two years of experience in clerical/administrative responsibilities and office management.

Work History

Comfort Inn & Suites Presidential April 2017- Present

Little Rock, Arkansas Breakfast Hostess

Cook, prepare and serve breakfast for large number of guests

Clean, prepare and stock for the next day’s breakfast service

Prepare for, set-up and serve banquet events

Valero Gas Station 2014-2016

North Little Rock, Arkansas Cashier

Facilitate customer transactions.

Maintaining a clean and orderly work area.

Prepare store to close and reopen the next day.

Restock merchandise.

Train new cashiers.

Pricing new merchandise through online database.

Edwards Food Store 2013-2014

Little Rock, Arkansas Cashier

Maintain effective customer flow and transaction operations.

Balance cash drawer at the beginning and end of work shift.

Savers 2012

North Little Rock, Arkansas Store Support

Greet customers and directed customer traffic.

Responsible for merchandise management.

Vista Health 2009-2010

Fayetteville, Arkansas Behavioral Psychological Technician

Charted patient activity every 15 minutes.

Took vital signs and performed EKGs.

Taught classes and led meditation.

Learned de-escalation tactics.

West Telemarketing 2008-2009

Fayetteville, Arkansas Customer Service Representative

Outbound calls regarding second home mortgages, alternate phone service and credit card balance transfers.

Assisted customers with any questions regarding services offered.


Springdale High School Diploma

Northwest, Arkansas

Northwest Arkansas Community College

Completed three semesters with emphasis on Social Work

Personal References

Lynda Burke 501-***-****

Judy Bratten 512-***-****

Jeannie Smith: 501-***-****

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