Resume

Sign in

Manager Customer Service

Location:
Mississauga, Ontario, L4Z 2Y9, Canada
Posted:
February 28, 2018

Contact this candidate

Resume:

COVER LETTER & RESUME

Dear Team,

As a successful professional with 14+ years of excellent experience managing facility operations and ensuring comprehensive user services and support, I am prepared to significantly contribute to your company’s objectives.

My background includes performing all aspects of facility management and maintenance, such as staff relocation projects, office equipment installations, office up keep, Monthly and yearly reports, Internal staff training, and security access card issuance and tracking. From managing day-to-day operational and security responsibilities to organizing events and meetings, I excel at assessing user needs, implementing process improvements, and developing effective communication and organizational procedures.

Highlights of my experience include…

Complete In-house Administration & Helpdesk Management (Facility Management, Shared Services Transport, Stationary & Printing, House keeping, Helpdesk services, Cafeteria, Client Visits, etc.

Set up the meeting & Events team for Accenture from scratch

Assist in preparation of operating budget and maintain inventory and budgetary controls. Keep track of employees working hours by time card and calculate employee wages

Excelling at balancing multiple tasks within deadline-driven environments while providing top-level organization and communication skills and improving maintenance systems.

My skills in facility and building management have been finely honed, and I am confident my additional strengths will readily translate to your environment. The chance to offer more insight into my qualifications would be most welcome. Thank you for your consideration; I look forward to speaking with you soon.

Sincerely,

Meghna Singh

+1-647-***-****

Meghna Singh

Cell : +1-647-***-****

ac4ndq@r.postjobfree.com

Open to relocation

Professional Perspective

Self-directed, results driven and capable Professional with a proven track record.

Own strong skills and abilities necessary to develop and implement policies, procedures and programs that will ensure compliance with existing regulations and best practices.

A proactive and motivated professional with a high level of customer service orientation and emphasis on delivering high end services.

Academic Background

Bachelor of Arts

Mumbai University, Mumbai

Diploma in Hotel Management

Sophia Polytechnic, Mumbai

Standard First Aid & CPR/AED level HCP certification

Red Cross, Canada

Professional Experience

Staff 24/7, Toronto

December 2017 – Till date (3 months contract)

Office Administrator & Client Servicing

Educational Program Innovations Centre (EPIC), Toronto

September 2017- November 2017

Office Administrator

Supercraft Events & Activations, Mumbai- India

November 2009 – August 2017

Manager- Administration & Events Operations (4 locations)

Rhythm & Hues Studios (India) Pvt. Ltd., Mumbai-India

June 2008 – October 2009

Manager – Administration and Facilities & Services (3 Locations)

First Advantage Pvt. Ltd., Mumbai-India

February 2007 – June 2008

Manager – Facilities & Services (2 Locations)

Jones Lang LaSalle – Accenture, Mumbai- India

August 2004 - January 2007

Manager – Facilities & Events

Hotel Le Royal Meridian, Mumbai-India

August 2003 - August 2004

Front Office Supervisor

Hotel The Leela Kempinski, Mumbai- India

June 2002 – August 2003

Front Office Assistant

Duties & Responsibilities Handled till date

Ensure protection and security of files and records and assemble data and prepare periodic and special report, manuals and correspondence.

Ensure invoice are correct regarding sales, make entries and check for vendor payments. Manage and order supplies within the budget and as per company guidelines.

Assist in preparation of operating budget and maintain inventory and budgetary controls. Keep track of employees working hours by time card and calculate employee wages.

Liaoning with Govt. / Semi Govt. Depts. (Shop & Establishment, Municipal authorities etc), Implementation of Statutory norms (ESCI, PF, minimum wages, etc.)

Responsible for facilities & administration operations for all India locations

Project Management & Transition i.e. – Effective Co-ordination with the project Management team for the handover of the site, Snag identification and rectification and implementation of all policies and procedures at par with our other locations.

Complete In-house Administration & Helpdesk Management (Facility Management, Shared Services Transport, Stationary & Printing, House keeping, Helpdesk services, Cafeteria, Client Visits, etc

Coordinated Events for the company as a single point of contact

Have worked as Events Manager and was responsible for leading the Events team for 3 sites of Accenture India.

Ensuring maintenance of optimum inventory levels and maintaining business relations with vendors for the procurement of necessary items for the office.

Managing Annual Maintenance Contracts (AMC) pertaining to upkeep of office equipment, ensuring compliance with the Service Level Agreements for various services.

Implementation of standard policies and procedures at par with other professional facilities.

Have been an active part in assisting the Facility Manager for set up of the Facility and training the new joiners

Arranging all the logistics before the go live date and ensuring that all are as per the plan of action.

Guest house management – Tying up with the guest house, maintenance, providing required facilities at the guest house, etc.

Managing hotel stay, travel and local transport for internal as well as external clients

Personal Interests

Love to travel and make friends, enjoy shopping. Stress buster is driving with favorite music playlist. Crazy about spicy food and specially Indian cuisine.



Contact this candidate