Danielle Johnson

405-***-****

**** * ******* ***

Bethany OK 73008

ac4ncj@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

*/**/**- *******

Ams Health Sciences (Doing business As) Saba

• Customer Service agent tasked with incoming call support for Saba customers.

• Assisting with Web errors, placing new orders, Making out bound calls regarding held orders.

• Assisting with Events and warehouse orders.

• Tasked to Create new customer service training Manual and training new customer service reps.

• Promoted to a team support specialist an agent level supervisor tasked with assisting agents on calls and resolving escalated call issues

Ranchwood Nursing Home

From 10/1/12-4/1/13

• Certified Nurses aid - Responsible for taking care of patient needs.

Xerox apple program

From: 07/31/12 to: 9/1/12

Tier 1 advisor

• Phone agent tasked with technical support for Apple customers on an incoming call basis.

Convergys

From: 11/2009 To: 07/30/12

• DirecTV technical agent tasked with incoming call support for DirecTV customers.

• Promoted to the specialty group Networked Media Technical support a specialty group within the DTV project tasked with troubleshooting satellite internet and developing and troubleshooting the DTV on demand project.

• Promoted to a team support specialist an agent level supervisor tasked with assisting agents on calls and resolving escalated call issues.

Crossmark

From: 02/2008 To: 10/2008

• Set rep: duties were to rebuild displays at home depot

Children’s’ place

From: 12/2007 To: 1/2008

• Sales associate

• Cashier

• stocker

SMJ Computers

From: 09/2006 To: 12/2007

• Administrative Assistant, tasked with greeting customers scheduling service calls answering phones and other duties

EDUCATION: Attending Southern New Hampshire University for Accounting.

ADDITIONAL SKILLS:

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