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Customer Service Professional Experience

Plano, Texas, United States
February 28, 2018

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William Stoops

**** ****** ****

Plano, TX *****

Ph: 469-***-****

Career Objectives

Collector 111 with 8+ years of experience working with Ally Bank. Possesses a BS in Advertising and a Minor in Mgt. Deals with situations with great communication and interpersonal skills.

Summary of Qualifications

Collection Skills

Skip Tracing Customers and Related Parties

Customer Service, Dealer, and Insurance Co Relations

Detail Oriented

Professional Experience

Capital One Auto Finance 8050 Dominion Drive, Plano, Tx. 75024 10-16 to 8-1-17 . Position Late Stage Collections. Collected on accounts from 62 to 94 DPD Handled subprime accounts. Previous position was Mid Level Collections handling collecting on accounts 45 to 61 DPD. Supervisor : Brandon Davis. Phone: 800-***-****.

Ally Financial: 2911 Lake Vista Dr., Lewisville, TX 75067 PH: 866-***-****. 3-2008 to 9-8 2016 Collected on accounts from 1 DPD to 140 DPD. Handled subprime, prime, and business accounts. Very familiar with FDCRA. Able to get information from associate and relatives to find customers. Used top down technique for maximum collection results. Used dialer daily to reach customers outbound and inbound. Collected on Total Loss account both Retail and Lease. Contacted insurance companies for information concerning Settlement amount and other Insurance companies for Gap insurance. Contacted customer for details concerning accident and collect on past due balance that isn't covered by Gap.

Additional Skills

MS Office Suite


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