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Customer Service Professional Experience

Chicago, Illinois, United States
February 28, 2018

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Chicago, IL ***** 708-***-****

Core Skills

• Full-Cycle Recruitment Services Account Management Title IV Funding

• Case management Client Engagement Budgets

• Compliance Career Counseling Retention/Attrition

• People Soft, CampusVUE, SRM Community Outreach

Professional Qualifications

Experience working with populations to overcome or manage the personal, social, and professional effects of disabilities on employment or independent living. Proven track record in prospecting, case management, well-developed closing skills with experience in sales and training in corporate classroom settings as well as field training. Full Cycle recruiting: screening, interviewing, negotiating, retention and attrition. Highly motivated, enthusiastic, and committed to professional excellence. Self-motivated with the ability to set effective priorities and implement decisions to achieve immediate and long-term goals and meet operational deadlines. Professional Experience

Career Education Corporation - Chicago, IL 2016-2017 Student Coordinator

• Identified career paths for students through assessments and personal interviews.

• Constructed student academic class schedules ensuring goals towards degree or certification completed.

• Recruited and enrolled an adequate numbers of students in appropriate programs to ensure that campus goals are met.

• Coordinated and administered student services to enrolled students, such as course registration, graduation processing, petitioning, program documentation, information sessions, and annual student orientation program.

Department of Education/Van Ru Credit Corporation - Des Plaines, IL 2005-2015 Administrative Resolutions Representative

• Counseled borrowers with disabilities.

• Identified borrowers with disabilities and advised outreach resources for resolve.

• Assisted in navigating the financial aid and rehabilitation process, helped to fill out the correct forms, providing the needed documents and apprising them of any changes to existing resources.

• Informed students on loan repayment procedures and helped borrowers with disabilities to develop budgets with their resources.

Student Loan Advisor

• Advisor for the Department of Education loans

• Discussed/set-up payment plans and options for debtors who previously defaulted on loans due to fixed income, loss of employment and returning students.

• Provided information on debt discharge eligibility and processed applications for eligible debtors

Bank Temps, Chicago, IL 2004-2005

Bank Teller

• Provide account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks and traveler’s checks.

• Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks.

• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees

Cole Taylor Bank - Chicago, IL 2000-2003

Bank Teller/ Personal Banker

• Assisted client with opening new personal accounts; Small business loans and Sold bank products including, bonds and IRA’s

• Compile information about new accounts, enter account information into computers, and file related forms or other documents

• Answer customers’ questions, and explain available services such as deposit accounts, bonds, and securities

Education and Training

Columbia College Chicago, IL

Bachelor of Arts, English 2003


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