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Customer Service Human Resources

Middletown, New Jersey, United States
February 28, 2018

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Deb Sabino

Human Resources Professional Middletown, NJ 07748 cell 732-***-****


25+ years of experience, and well-rounded knowledge of all functions of Human Resources, a valuable contributor towards the positive growth and development of any organization

Ideal interpersonal skills

A true team player and respected business partner, as well as an effective leader, mentor, and coach

A leader who enjoys developing associates to their full potential through engagement, and enjoyment;

all essential qualities necessary for establishing a culture of maximum productivity with successful succession plans. These are the key elements of a thriving business with proud associates.


Director of Human Resources - Fortunoff Backyard Stores- Furniture Concepts LLC/Florida Backyard Stores LLC

February 2013 - Present (4 years 4 months)

FBYS is Retail Outdoor Furniture Corporation with corporate offices, 30 Showrooms, and 2 Warehouse / Distribution facilities. Human Resources Leader for the company which includes all associates and locations.

Responsibilities include but not limited to:

•Recruiting, Interviewing, Employee Relations, Payroll, Open Enrollment, Managing all FMLA/LOA/ Workers Compensation claims, Unemployment, Training workshops and Orientations, Coaching and Counseling administration, Development training, Succession Planning along with VP and Regionals

•Partnering with CEO and VPs of Sales, Buying, Operations and Finance on all Strategic Planning and Expansion Project Management, Promotions and Alignment of HR processes with business needs

•Created the Company Handbook by partnering with Legal Counselors

•Established Personal Paid Time Off benefits policy (PPTO)

•Development and Facilitation of Professional Conduct training and Orientation for Managers, Associates, and New Hires

•Compliance Training and Workshops to ensure consistency throughout the company’s footprint which includes NY, NJ, PA, CT, DE, and FL in accordance with each State and Jurisdiction’s DOL guidelines

•Spearheaded the opening of our Florida region which includes 8 new showrooms (retail locations ) and a distribution center, as well as new location in Delaware, Pennsylvania and several other locations in NY/ NJ area

•Recruitment for all locations, including NE Showrooms and Corporate office support, as needed including for company growth

Deb Sabino

Director of Customer Care - Raymour & Flanigan

January 2011 - February 2013 (2 years 2 months)

•Regional Customer Care territory consists of 7 showrooms throughout NJ/PA, Customer Service/Warehouse- Call Center including direct reports as follows: 7 Customer Care Managers each with a team of 5+ reports, Depot/Call Center Manager with a team of 12+ Customer Care Experts and 10 Furniture Repair Technicians

•Allocation and Management of Regional Budget as a percent of sales including but not limited to payroll, supplies and tools, scheduling work hours, fleet maintenance and fuel

•Responsible for meeting all metrics relating to customer satisfaction and cost controls as well as resources including supplies, uniforms, and tools

•All hiring, staffing and training needs for the department

• Fleet management, repairs and maintenance and upkeep of 10+ company service vans for Furniture Repair Technicians

•Weekly location visits and face to face time with all members of team in order to provide leadership, development, support, and interaction with all team members and customers

•Excellent relationship with Regional Director Partners including Sales, HR, and Operations ensuring effective and efficient business needs and goals are achieved

7 recommendations available upon request

Human Resources Regional Director - Raymour & Flanigan

August 2005 - January 2011 (5 years 6 months)

•Regional HR territory consists of 16 showrooms, 2 Customer Service/Warehouse Distribution facilities totaling 665+ employees in the Metro NJ area with 2 HR Field Specialist as direct reports

•Human Resources professional with an emphasis on training and development, relationship building/associate retention, facilitation, conflict resolution, executive coaching, with overall business focus

•Trained and experienced in union avoidance through associate engagement- led 2 successful campaigns

•Developed succession planning strategies for associates into supervisory and management positions

•Created and facilitated new hire orientations, safety training, leadership, coaching and development workshops and sessions for all levels of the organization from Executive Managers to Front-line associates 3 recommendations available upon request

Executive Account Manager/ HR Generalist- SanGiacomo/Sangiorgio Manufacturer and Distributor

September 1998 - August 2005 (7 years) Business Moved to North Carolina

•Responsible for tracking and flowing container orders, while maintaining and further developing business relationships, with CEOs, Merchandise Managers, Buyers and Warehouse Supervisors of furniture retail companies such as: American Signature, Aarons Rent, City Furniture, Bob's Discount, Rooms to go, Baers, etc.

•Implemented successful measures in order to monitor and improve quality control, educate drive teams on handling of product, conducted RTV clinics with warehouse management and executed training for sales teams about product knowledge

•Effectively directed/managed Customer Service, Parts and Warehouse Departments for the entire Manufacturer/ Distributor’s operation

•Human Resources Generalist responsibilities included but not limited to: Employee Relations, Recruiting, On- boarding, Coaching, Counseling, EEOC compliance, Training

3 recommendations available upon request

Operations/Delivery Manager - Star Trucking Warehouse and Delivery Systems

September 1989 - September 1998 (9 years 1 month) Business Closed

Office manager, customer service, inventory tracking and dispatching of 12 delivery trucks for Seaman’s and Levitz Furniture Companies

Deb Sabino


Expert in building professional, high impact, cohesive teams, based on skill set, experience, diversity and work ethic, and dynamic of the team players.

Knowing people, respecting people and showing them that you believe in them and understand their goals, then developing them so they can get there. That's what leadership means to me.

~A company is only as good as the people it keeps. ~ Mary Kay Ash

Skills & Expertise

>Human Resources: Employee Relations, Employee Engagement, Performance Appraisal Review and Processing, Payroll, Paychex HRIS- HRO/TLO, Consultation and Advisory for Management and Employees, Policy development, Leave management -FMLA/ADA/PFL,Workers Comp Management, UI, Open Enrollment, Benefits Training, Professional Conduct and Company Culture Training, etc.

>Communication: Possessing strong written and oral communication skills

>Recruiting: Talent Acquisition, On-boarding & Talent Management, Orientation, Training & Workshop Facilitation, Screenings, Position Classification, Salary Determination, etc.

>Business Partner: Strategic Planning, Budget Planning, Team Building, Internal & External Customer Service, Development & Performance Management, Leadership Development & Succession Planning, Organizational Development, Employee Training


BS - Psychology: Social Psychology


Big Brothers/Big Sisters of Monmouth County Animal Rescue SPCA Monmouth County

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