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Project Manager Service

Jeddah, Makkah Province, Saudi Arabia
February 28, 2018

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Abubaker ELTAYEB Page * of *

Abubaker Eltayeb

Current Address:

Permanent Address:

Date of Birth:


Jeddah, Saudi Arabia

Building #9, Sharafiya

** ***** ****





Marital Status:

+966 - 563322263




Senior-level IT Leader with 15 Years of extensive experience in multinational, multi-ethnic and multicultural organizations. Outstanding project Management skills in deploying large complex infrastructure transformation Projects In medium to large corporates.


To work in an innovative environment, where I can deploy and implement my experience to further enhanced skills by contributing into the growth of the Organization. Professional Certifications and Training:

Cisco Certified Network Professional – CCNP – Virginia, USA (2011), Egypt (2012)

Cisco Certified Network Associate – CCNA – Egypt (2010)

vmWare vSphere 6 Foundations Certified – Data Center Virtualization, Saudi Arabia (2015)

ITIL Foundation Certified, Saudi Arabia, 2015

Project Management Professional (PMP – Attended Only), Saudi Arabia (2014) Work Experience:

May 2017 – Present Group IT Director (Acting)

Jeddah, Saudi Arabia Initial Saudi Group

Work with business solutions team to ensure full business process transformation to paperless environment through proper, timely and effective deployment of Oracle Fusion ERP, that includes the implementation of Recruitment, Supply Chain, Finance, payroll & HCM, Automation of Time Attendance and fleet management

Provide overall IT governance for the firm

Develops adequate policies, procedures and processes for the Information Technology Department to maintain efficient operational excellence in order to achieve the Company's overall strategic objectives

Approves, coordinates and controls all projects related to selection, acquisition, development and installation of major information systems for the group

Lead the implementation of new ERP systems and unifying the back office across all the Holding and its subsidiaries by implementing Oracle system

Coordinate and directing the IT segment work concerning the internal control and financial reports

Develops and maintains policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems

Support best practices establishment, deployment and exchange across the Initial Group and provide recommendations to stakeholders on Group Technology initiatives related to managed services and network sharing, that ensure Quality standards whilst minimizing OPEX and CAPEX Defines goals and key performance indicators for each member of the team and ensures effective application of Initial group performance management process

Develops Information Technology Department business plan, budget and resources while ensuring alignment with the Company's overall strategy and direction

Gathers and analyzes changing requirements of business and users and develop effective and feasible ways to satisfy business and users requirements

Plan, implement and monitor changes in infrastructure configurations

Develop and maintain system standards

Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

Work with team to enhance current technologies to improve client services

Communicate regularly with executive management on information technology vision and roadmap Abubaker ELTAYEB Page 2 of 5

Manage IT staff, which includes hiring, training, guidance, and discipline

Develop best practices and writing documentation for all server maintenance

Oversee the provisioning of the end-user services

Manage the financial aspect of IT development

Manage hardware and software vendor relationships Jeddah, Saudi Arabia Initial Saudi Group

Supervise, monitor and sustain backup systems, data-center environment, LANs, WAN links between branches, internet links, Core Network, firewalls, internet secure gateways, Email Security appliances, managed print service, IP Telephony, Secured business wi-fi, antivirus systems and Ticketing System

Managing existing operations and implementing new operations processes within the organization

Managing expectations across all stakeholder groups, sharing responsibility for project success

The day-to-day management of IT organization processes, including performance management, plan, Monitoring and evolution, metrics development

Senior Team Member in ERP Implementation Project

Management of the procurement of all IT-related purchases, recommending infrastructure Improvements

Developing, implementing, and ensuring compliance with operational policies, procedures and maintaining computer operations, network, communication and collaboration capabilities by Utilizing a combination of internal resources as well as external vendors

Supervise and direct the operations of software developers and programmers

Manage and maintain networking and telecommunication systems to ensure quick access to information

Protect business networks against attacks from outside sources

Set up remote network access for users using virtual private networking techniques

Monitor network performance to notify networking engineers of network resource issues

Oversee the management and licensing of computer/mobile device software applications

Set up and configure servers for the management of applications and IT systems

Ensure all applications have access to disk storage, backup and archiving

Oversee the installation, configuration and management of applications on company approved devices

Oversee the set up and configuration of an organization’s email and file server

Manage and supervise the datacenter environment including door access systems, cooling system, Fire suppression system, water leak detection system and UPS

Conduct internal audits to verify the security and efficiency of an organization’s infrastructure

Perform periodic backup of information and data to ensure recovery in event of system breakdown

Planning, initiation, implementation and closure of ITC related projects

Reporting and updating about ongoing projects to both ITC director and ITC Operations Manager

Agreeing project objectives and timeline with both vendors and almajalG4S ITC Management

Representing almajalG4S interests

Providing advice on the management of projects

Organizing the various professional people working on ITC projects

carrying out risk assessment

Making sure that all the aims of the project are met

Making sure the quality standards are met

Using IT systems to keep track of people and progress

Recruiting specialists and sub-contractors

Monitoring sub-contractors to ensure guidelines are maintained

Overseeing the accounting, costing and billing

December 2014 – December 2015 IT Infrastructure Projects Coordinator Jeddah, Saudi Arabia almajalG4S

February 2016 – April 2017 IT Infrastructure & Operations Manager Abubaker ELTAYEB Page 3 of 5

Provide and supervise day-to-day support for staff kingdom wide, around 1000 employees in 12 different cities and sites.

Ensures the full compliance with the Service Level Agreement (SLA), with special focus on critical incidents and service requests

Maintain and update the service desk inventory, that’s includes desktops, laptops, monitors, port replicators, Printers, projectors and scanners.

Conduct a comprehensive preventive maintenance for all computers, at least once or twice a year

Compile, update and apply software standard policy on the company’s employees

Verifies the hardware compliance with the approved standards and measures

Testing and deploying of patches, security updates and hotfixes to maintain the healthy and smooth operation of all computers

Monitoring the daily generated tickets on the system in order to observe the pain areas and putting the required solutions for it

Closely work with vendors\suppliers to ensure the quality of deliverables and that they are up to the business standard and requirements

Receiving and reviewing invoices from vendors\suppliers, submit to finance and follow up for the timely payment

Supervise and conduct adequate and proper disposal of old hardware.

Conduct a quarterly review of the service desk system to fill the gaps and ensures the system accuracy

Forward recommendations regarding enhancements or potential operational improvements

Keeps exploring the market for better vendors\suppliers October 2008 – June 2013 Network Engineer

Khartoum, Sudan. UNICEF

Installing and Configuring of Cisco L2/L3 switches (2960, 3560, 3750 and 4500 Series) with main focus on creation and configuration of access VLANS, VTP, VLAN Access maps, port security, Dynamic and static VLANS, Error, password Recovery and troubleshooting.

Installation and configuration of Cisco routers (2900 and 3900 Series), mainly routing protocols (OSPF, EIGRP, BGP, RIP), Route redistribution and IP access lists.

Install, upgrade and configure windows Server 2003/2008 environment (Active Directory, Exchange Server, DHCP, DNS, FTP, File and Print Servers).

Creating new user accounts and on-boarding sessions for new staff.

IP sub-netting and generating of IP Addressing scheme.

Technical Support, helpdesk, problems solving via phone/remote access.

Keep close contact with the ISP in order for reliable and committed service, upon any site down or changes required in the network if requested by the ISP.

installing, supporting and maintaining new server hardware and software infrastructure;

managing email, anti-spam and virus protection;

Monitoring network usage and Traffic.

ensuring the most cost-effective and efficient use of servers;

suggesting and providing IT solutions to business and management problems;

ensuring that all IT equipment complies with industry standards;

analyzing and resolving faults, ranging from a major system crash to a forgotten password;

undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet;

providing training and technical support for users with varying levels of IT knowledge and competence;

supervising other staff, such as help-desk technicians

working closely with other departments/organizations and collaborating with other IT staff

planning and implementing future IT developments and undertaking project work November 2013 – November 2014 IT Service Delivery Manager Jeddah, Saudi Arabia almajalG4S

Abubaker ELTAYEB Page 4 of 5

October 2005 – September 2008 System Administrator Khartoum, Sudan. Presidency of the Republic

Responsible for installing, configuring and maintaining windows 2000/2003 Servers (Active Directory, Exchange Server, FTP, DNS, SMTP, DHCP, File & Print Servers) Backup and restore

Kept track of the Microsoft Exchange Server in order for smooth and reliable functionality Created, configured and secured the VLANS and assigned roles for staff member and departments.

Maintained network security by periodic installation of updates, patch files and scheduled system scans.

Responsible for monitoring the internet connection service and follow-up with the service provider upon any degradation of service.

Monitored network resources for best performance (printers, digital senders, scanners, Wi-Fi APs, etc)

Availed user help and support as requested.

Supported the Coordinator in writing, reviewing and submitting required reports on timely manner.

Handled all IT procurement related issues (specifications, pricing, purchase orders, delivery date, etc).

Training and orientation of staff members upon any introduction of a new system/software. March 2003 – March 2004 Teaching and IT Assistant

Wad Medani, Sudan. Abubaker Osman College

Supporting the Network Administrator in maintaining, configuring and operating the network.

Supporting the regular maintenance and installation of software and hardware.

Supervise and manage internet and computer laps.

Provide user help and support as requested.

Teaching some IT related courses.

Projects Highlights:

1- Connecting All Branches of Initial Saudi Group to Main HQ through MPLS links with WAN Optimization and monitoring

(Project Manager, October 2017, Jeddah, Saudi Arabia) 2- Relocating Initial Saudi Group Main datacenter (Project Manager, September 2017, Jeddah, Saudi Arabia) 3- Deploying Cisco IP Telephony in Initial Saudi Group HQ (Project Manager, September 2017, Jeddah, Saudi Arabia) 4- Implementing Cisco Secure Business Wi-Fi in Initial Saudi Group HQ (Project Manager, September 2017, Jeddah, Saudi Arabia)

5- Deployment of Managed Print Service in Initial Saudi Group HQ (Project Manager, September 2017, Jeddah, Saudi Initial Saudi Group, Jeddah, Saudi Arabia)

7- Building HQ Tier 1 datacenter Environment for Initial Saudi Group (Project Manager, July 2016 – Jeddah, Saudi Arabia) 8- Establishing Complete new Core Infrastructure for Initial Saudi Group (Project Manager, Sep. 2016, Jeddah, Saudi Arabia)

9- Enhancing Network and Email security by Deployment of Firewall HA Cluster and ESA (Project Manager, June 2016, Jeddah, Saudi Arabia)

10- Strengthening internet Security by deploying Blue Coat Advance Secure Gateway (Project Manager, Dec. 2016, Jeddah, Saudi Arabia)

11- Deployment of new backup system (Project Manager, Dec. 2016, Jeddah, Saudi Arabia) 12- Disaster Recovery Center (Project Coordinator and On-Site Engineer – August 2015 - G4S, Yanbu Industrial City, Saudi Arabia)

13- Implementing Oracle Fusion ERP system for Initial Saudi Group (Senior Project Member, Feb. 2016, Jeddah, Saudi Arabia)

14- Migration email system from local exchange to Microsoft Office 365 (Project Manager - December 2014 - G4S, Jeddah, Saudi Arabia)

15- Deployment of Managed Print Service (Project Manager - June 2014 - G4S, Jeddah, Saudi Arabia) 16- End Users Hardware Refresh Project (Project Manager – June 2015 – G4S, Jeddah, Saudi Arabia) 17- Core Infrastructure Upgrade for Cash Systems (Project Coordinator - June 2015 - G4S, Jeddah, Saudi Arabia) Arabia)

6- Migration email system from third party system to Microsoft Office 365 on cloud (Project Manager - December 2014 – Abubaker ELTAYEB Page 5 of 5


July 1998 – November 2002 Bachelor of Computer Science, Very Good Khartoum, Sudan Bayan College for Science and Technology References:

Available upon request

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