Date of Birth:
Jeddah, Saudi Arabia
Building #9, Sharafiya
+966 - 563322263
Senior-level IT Leader with 15 Years of extensive experience in multinational, multi-ethnic and multicultural organizations. Outstanding project Management skills in deploying large complex infrastructure transformation Projects In medium to large corporates.
To work in an innovative environment, where I can deploy and implement my experience to further enhanced skills by contributing into the growth of the Organization. Professional Certifications and Training:
Cisco Certified Network Professional – CCNP – Virginia, USA (2011), Egypt (2012)
Cisco Certified Network Associate – CCNA – Egypt (2010)
vmWare vSphere 6 Foundations Certified – Data Center Virtualization, Saudi Arabia (2015)
ITIL Foundation Certified, Saudi Arabia, 2015
Project Management Professional (PMP – Attended Only), Saudi Arabia (2014) Work Experience:
May 2017 – Present Group IT Director (Acting)
Jeddah, Saudi Arabia Initial Saudi Group
Work with business solutions team to ensure full business process transformation to paperless environment through proper, timely and effective deployment of Oracle Fusion ERP, that includes the implementation of Recruitment, Supply Chain, Finance, payroll & HCM, Automation of Time Attendance and fleet management
Provide overall IT governance for the firm
Develops adequate policies, procedures and processes for the Information Technology Department to maintain efficient operational excellence in order to achieve the Company's overall strategic objectives
Approves, coordinates and controls all projects related to selection, acquisition, development and installation of major information systems for the group
Lead the implementation of new ERP systems and unifying the back office across all the Holding and its subsidiaries by implementing Oracle system
Coordinate and directing the IT segment work concerning the internal control and financial reports
Develops and maintains policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems
Support best practices establishment, deployment and exchange across the Initial Group and provide recommendations to stakeholders on Group Technology initiatives related to managed services and network sharing, that ensure Quality standards whilst minimizing OPEX and CAPEX Defines goals and key performance indicators for each member of the team and ensures effective application of Initial group performance management process
Develops Information Technology Department business plan, budget and resources while ensuring alignment with the Company's overall strategy and direction
Gathers and analyzes changing requirements of business and users and develop effective and feasible ways to satisfy business and users requirements
Plan, implement and monitor changes in infrastructure configurations
Develop and maintain system standards
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
Work with team to enhance current technologies to improve client services
Communicate regularly with executive management on information technology vision and roadmap Abubaker ELTAYEB Page 2 of 5
Manage IT staff, which includes hiring, training, guidance, and discipline
Develop best practices and writing documentation for all server maintenance
Oversee the provisioning of the end-user services
Manage the financial aspect of IT development
Manage hardware and software vendor relationships Jeddah, Saudi Arabia Initial Saudi Group
Supervise, monitor and sustain backup systems, data-center environment, LANs, WAN links between branches, internet links, Core Network, firewalls, internet secure gateways, Email Security appliances, managed print service, IP Telephony, Secured business wi-fi, antivirus systems and Ticketing System
Managing existing operations and implementing new operations processes within the organization
Managing expectations across all stakeholder groups, sharing responsibility for project success
The day-to-day management of IT organization processes, including performance management, plan, Monitoring and evolution, metrics development
Senior Team Member in ERP Implementation Project
Management of the procurement of all IT-related purchases, recommending infrastructure Improvements
Developing, implementing, and ensuring compliance with operational policies, procedures and maintaining computer operations, network, communication and collaboration capabilities by Utilizing a combination of internal resources as well as external vendors
Supervise and direct the operations of software developers and programmers
Manage and maintain networking and telecommunication systems to ensure quick access to information
Protect business networks against attacks from outside sources
Set up remote network access for users using virtual private networking techniques
Monitor network performance to notify networking engineers of network resource issues
Oversee the management and licensing of computer/mobile device software applications
Set up and configure servers for the management of applications and IT systems
Ensure all applications have access to disk storage, backup and archiving
Oversee the installation, configuration and management of applications on company approved devices
Oversee the set up and configuration of an organization’s email and file server
Manage and supervise the datacenter environment including door access systems, cooling system, Fire suppression system, water leak detection system and UPS
Conduct internal audits to verify the security and efficiency of an organization’s infrastructure
Perform periodic backup of information and data to ensure recovery in event of system breakdown
Planning, initiation, implementation and closure of ITC related projects
Reporting and updating about ongoing projects to both ITC director and ITC Operations Manager
Agreeing project objectives and timeline with both vendors and almajalG4S ITC Management
Representing almajalG4S interests
Providing advice on the management of projects
Organizing the various professional people working on ITC projects
carrying out risk assessment
Making sure that all the aims of the project are met
Making sure the quality standards are met
Using IT systems to keep track of people and progress
Recruiting specialists and sub-contractors
Monitoring sub-contractors to ensure guidelines are maintained
Overseeing the accounting, costing and billing
December 2014 – December 2015 IT Infrastructure Projects Coordinator Jeddah, Saudi Arabia almajalG4S
February 2016 – April 2017 IT Infrastructure & Operations Manager Abubaker ELTAYEB Page 3 of 5
Provide and supervise day-to-day support for staff kingdom wide, around 1000 employees in 12 different cities and sites.
Ensures the full compliance with the Service Level Agreement (SLA), with special focus on critical incidents and service requests
Maintain and update the service desk inventory, that’s includes desktops, laptops, monitors, port replicators, Printers, projectors and scanners.
Conduct a comprehensive preventive maintenance for all computers, at least once or twice a year
Compile, update and apply software standard policy on the company’s employees
Verifies the hardware compliance with the approved standards and measures
Testing and deploying of patches, security updates and hotfixes to maintain the healthy and smooth operation of all computers
Monitoring the daily generated tickets on the system in order to observe the pain areas and putting the required solutions for it
Closely work with vendors\suppliers to ensure the quality of deliverables and that they are up to the business standard and requirements
Receiving and reviewing invoices from vendors\suppliers, submit to finance and follow up for the timely payment
Supervise and conduct adequate and proper disposal of old hardware.
Conduct a quarterly review of the service desk system to fill the gaps and ensures the system accuracy
Forward recommendations regarding enhancements or potential operational improvements
Keeps exploring the market for better vendors\suppliers October 2008 – June 2013 Network Engineer
Khartoum, Sudan. UNICEF
Installing and Configuring of Cisco L2/L3 switches (2960, 3560, 3750 and 4500 Series) with main focus on creation and configuration of access VLANS, VTP, VLAN Access maps, port security, Dynamic and static VLANS, Error, password Recovery and troubleshooting.
Installation and configuration of Cisco routers (2900 and 3900 Series), mainly routing protocols (OSPF, EIGRP, BGP, RIP), Route redistribution and IP access lists.
Install, upgrade and configure windows Server 2003/2008 environment (Active Directory, Exchange Server, DHCP, DNS, FTP, File and Print Servers).
Creating new user accounts and on-boarding sessions for new staff.
IP sub-netting and generating of IP Addressing scheme.
Technical Support, helpdesk, problems solving via phone/remote access.
Keep close contact with the ISP in order for reliable and committed service, upon any site down or changes required in the network if requested by the ISP.
installing, supporting and maintaining new server hardware and software infrastructure;
managing email, anti-spam and virus protection;
Monitoring network usage and Traffic.
ensuring the most cost-effective and efficient use of servers;
suggesting and providing IT solutions to business and management problems;
ensuring that all IT equipment complies with industry standards;
analyzing and resolving faults, ranging from a major system crash to a forgotten password;
undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet;
providing training and technical support for users with varying levels of IT knowledge and competence;
supervising other staff, such as help-desk technicians
working closely with other departments/organizations and collaborating with other IT staff
planning and implementing future IT developments and undertaking project work November 2013 – November 2014 IT Service Delivery Manager Jeddah, Saudi Arabia almajalG4S
Abubaker ELTAYEB Page 4 of 5
October 2005 – September 2008 System Administrator Khartoum, Sudan. Presidency of the Republic
Responsible for installing, configuring and maintaining windows 2000/2003 Servers (Active Directory, Exchange Server, FTP, DNS, SMTP, DHCP, File & Print Servers) Backup and restore
Kept track of the Microsoft Exchange Server in order for smooth and reliable functionality Created, configured and secured the VLANS and assigned roles for staff member and departments.
Maintained network security by periodic installation of updates, patch files and scheduled system scans.
Responsible for monitoring the internet connection service and follow-up with the service provider upon any degradation of service.
Monitored network resources for best performance (printers, digital senders, scanners, Wi-Fi APs, etc)
Availed user help and support as requested.
Supported the Coordinator in writing, reviewing and submitting required reports on timely manner.
Handled all IT procurement related issues (specifications, pricing, purchase orders, delivery date, etc).
Training and orientation of staff members upon any introduction of a new system/software. March 2003 – March 2004 Teaching and IT Assistant
Wad Medani, Sudan. Abubaker Osman College
Supporting the Network Administrator in maintaining, configuring and operating the network.
Supporting the regular maintenance and installation of software and hardware.
Supervise and manage internet and computer laps.
Provide user help and support as requested.
Teaching some IT related courses.
1- Connecting All Branches of Initial Saudi Group to Main HQ through MPLS links with WAN Optimization and monitoring
(Project Manager, October 2017, Jeddah, Saudi Arabia) 2- Relocating Initial Saudi Group Main datacenter (Project Manager, September 2017, Jeddah, Saudi Arabia) 3- Deploying Cisco IP Telephony in Initial Saudi Group HQ (Project Manager, September 2017, Jeddah, Saudi Arabia) 4- Implementing Cisco Secure Business Wi-Fi in Initial Saudi Group HQ (Project Manager, September 2017, Jeddah, Saudi Arabia)
5- Deployment of Managed Print Service in Initial Saudi Group HQ (Project Manager, September 2017, Jeddah, Saudi Initial Saudi Group, Jeddah, Saudi Arabia)
7- Building HQ Tier 1 datacenter Environment for Initial Saudi Group (Project Manager, July 2016 – Jeddah, Saudi Arabia) 8- Establishing Complete new Core Infrastructure for Initial Saudi Group (Project Manager, Sep. 2016, Jeddah, Saudi Arabia)
9- Enhancing Network and Email security by Deployment of Firewall HA Cluster and ESA (Project Manager, June 2016, Jeddah, Saudi Arabia)
10- Strengthening internet Security by deploying Blue Coat Advance Secure Gateway (Project Manager, Dec. 2016, Jeddah, Saudi Arabia)
11- Deployment of new backup system (Project Manager, Dec. 2016, Jeddah, Saudi Arabia) 12- Disaster Recovery Center (Project Coordinator and On-Site Engineer – August 2015 - G4S, Yanbu Industrial City, Saudi Arabia)
13- Implementing Oracle Fusion ERP system for Initial Saudi Group (Senior Project Member, Feb. 2016, Jeddah, Saudi Arabia)
14- Migration email system from local exchange to Microsoft Office 365 (Project Manager - December 2014 - G4S, Jeddah, Saudi Arabia)
15- Deployment of Managed Print Service (Project Manager - June 2014 - G4S, Jeddah, Saudi Arabia) 16- End Users Hardware Refresh Project (Project Manager – June 2015 – G4S, Jeddah, Saudi Arabia) 17- Core Infrastructure Upgrade for Cash Systems (Project Coordinator - June 2015 - G4S, Jeddah, Saudi Arabia) Arabia)
6- Migration email system from third party system to Microsoft Office 365 on cloud (Project Manager - December 2014 – Abubaker ELTAYEB Page 5 of 5
July 1998 – November 2002 Bachelor of Computer Science, Very Good Khartoum, Sudan Bayan College for Science and Technology References:
Available upon request