Manager Project

amma amoa new york, ny ac4nag@r.postjobfree.com 646-***-****

Goodsearch/Goodshop, Online Shopping/Search Engine, 2015 – 2017, New York, NY Client Content Curator

Manages a Book of Business of $225,000+.

Liaisons with corporate affiliate partners to enhance customers’ ecommerce experience.

Studies clients’ affiliate marketing goals to optimize sales performance.

Assists in ensuring Customer Success Team maintains a customer renewal rate of 95%+.

Identifies new, commissionable merchants and produces reports and feedback on best practices.

Monitors cloud-based content management system for affiliate accounts.

Trails client feedback to Product Team.

Collaborates with Sales Team to maximize upsells. BeautifulGenius Labs, STEAM Startup, 2014 – 2015, New York, NY Operations Manager

Managed a Book of Business of $175,000 with a retention rate of 96%.

Collaborated with co-founders on business development initiatives and existing-customer incentives.

Implemented new wellness programs for corporate clients.

Facilitated client networking events and customer appreciation days.

Managed cloud-based online-booking systems.

Oversaw proper procedures during critical onboarding period.

Updated clients on new product rollouts, policies and procedures. Colorful Lasers, Startup Incubator 2013, New York, NY Project Manager

Project managed the development of iOS productivity application.

Produced market research on competitive offerings.

Conducted Q/A testing with expedited beta version launch in < 1 month.

Identified key clients to review product with Engineering team. Skills + Programs

Project Management, Event Planning, Marketing, Human Resources Microsoft Office, Adobe Suite, Google Analytics, Confluence, Shopify Education

School of Visual Arts New York, NY

Bachelor of Fine Arts, Illustration

References Available Upon Request

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