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Human Resource Management

Southfield, Michigan, United States
February 28, 2018

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Nancy Joneson-Craigie

Southfield, MI ***** 248-***-**** Website or LinkedIn

Controller / HR Manager

Dedicated to optimizing corporate performance and enhancing productivity through the delivery of financial service and human resource management expertise.

Driven, goal-oriented financial management and human resource professional with over 15 years of experience directing complex departmental operations for a busy software design firm. Proven success leading a diverse, cross-functional team to enhance productivity, while driving the attainment of key corporate goals. Expertise in the full-scope of accounting and financial management including account payable, accounts receivable, general ledger administration, auditing, financial analysis and reporting, cost tracking, and budget management. Dramatically enhanced Human Resources by leveraging proficiencies in recruitment, employee retention, compensation, benefits administration and cost reduction, HR compliance and regulation, and employee relations management. Collaborative communicator with exceptional interpersonal skills and solid hands-on technical knowledge including experience with QuickBooks, Great Plains, Paychex and ADP.

Areas of Expertise

Financial Management

Human Resource Management

Accounts Payable & Receivable

Team Leadership

Financial Reporting

Recruitment & Retention

Budget Management


Cost Tracking

Benefits Administration

Financial Auditing & Reconciliations

Compliance Law & Regulation

Payroll & Taxes

Employee Relations

Professional ExperienceTemporary Employment Agencies

Contract Employee, 7/17 - present

Variety of assignments including bookkeeping/office management services which included: month/year end closing, 1099 verification, review, filing and disbursement, upgrading accounting software, payroll conversion and setup for new year, employee payroll and benefit updates to payroll files, and payroll. Set up 2018 files for employee PTO, FSA, FMLA.

Other office management duties as needed.

Image Process Design, Inc, Troy, MI

Controller / HR Manager, 5/97-6/17

Excel in the simultaneous management of both the Human Resources and Financial Services departments for a software design and service solutions company. Direct and develop a cross-functional team of up to five (5) personnel including an Accounting Manager, Human Resource Professional, Administrative Assistant, A/P clerk, and an A/R employee. Champion the recruitment and selection of prospective employees from screening to onboarding and benefits enrollment. Promote team cohesiveness and encourage the development of a positive workplace culture by managing employee relations and effectively motivating and recognizing staff members and their achievements. Guarantee Human Resources compliance through due diligence and careful monitoring of the workplace and by remaining alert to new legislation. Successfully administer all employee benefits including benefits enrollment, enrollment changes, and the annual review and renegotiation of insurance plans and pricing with vendors. Lead the quarterly and annual of 401k compliance, as well as 5500 filing. Own the administration and upkeep of all current and past personnel files and records, both paper and online.

Spearhead the execution and direction of all financial and accounting functions. Set-up and maintain an accurate, detailed accounting system and company model in QuickBooks from the ground up. Manage all facets of both Accounts Payable and Accounts Receivable including general ledger maintenance, invoice generation, and reconciliations. Drive the evaluation and study of financial decisions though the careful analysis of key data. Meticulously prepare and file monthly, quarterly, and annual reports, including tax filings, to promote dissemination of information. Effectively process bi-weekly payrolls with Ceridian, Paychex, and ADP in the United States. Audited financial data for Federal, State, W/K, and 401k audiences, as required.

Successfully modeled and created the company's profile in QuickBooks from scratch to enable comprehensive accounting and financial tracking.

Spearheaded the accounting software conversion from QuickBooks to MS Great Plains to promote increased access to financial analysis and promote accountability.

Innovated and implemented the comprehensive Employee Policies and Procedures handbook, as well as the company-wide Expense policy, that is used by every individual in the company.

Single-handedly designed and created over 90% of all Excel spreadsheets currently being utilized by the company.

Slashed insurance benefit costs for both employees and the company by successfully negotiating lower insurance plan rates in both the United States and Canada.

Detail Liaison, Oxnard, CA

Self Employed, 10/94 – 3/97

Accounting & Full Charge Bookkeeper Services for small to medium size companies.

Additional notable experience as a Senior Accountant for the Benton Oil & Gas Company (4/91-7/94) and Controller for Oxnard Beauty College (8/88-4/91) in Oxnard, CA.

Education & Credentials

BS in Business Management & Administration, California State University, Northridge, CA

AS in Business Management & Administration, Oxnard College, Oxnard, CA – Graduated with High Honors

AA in Liberal Arts & Science, Ventura College, Ventura, CA – Graduated with High Honors

Member of Society of Resource Management (SHRM)

Training & Development

FMLA Administration

Employment Law for HR Professionals

ADP FSA (Flexible Spending Account) Benefits Administration

Sales & Use Tax US & Canada

Technical Proficiencies

Human Resource Management:

EE relations, recruitment and staffing, benefits administration and review, compensation, personnel records management, payroll, employment law, regulatory compliance, policy and procedure development, team leadership, mentoring, 401K, leaves of absence, FMLA, Workers' Compensation, unemployment, disability claims, COBRA

Financial Management:

Accounting, auditing, A/P, A/R, P/R, financial reporting, accounting system creation, journal entries, month-end closings, general ledger maintenance, deductions, taxes, expense reports, cost tracking, reconciliations.

Technical Skills:

Excellent computer proficiency including QuickBooks, Great Plains, Paychex, ADP

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