Manager Project / Program Manager
Resume:
Riyaz R Nandedwalla
732-***-**** ************@*****.***
Senior Level Program & Project Management
Project Management Vendor Management Business Case Development Process Engineering
Transforming international business performance through the development of innovative solutions that meet the needs of the business for both today and tomorrow – driver for business case development, vision and deployment.
Over 15+ years, with 10+ years of Brokerage/financial/Health care/ Telecommunication /Insurance/Credit card conversions/migration project/program management and demonstrated success in managing design, development, implementation and support of the business solutions. Expertise in identifying and defining business needs and translating those needs into actionable solutions; adept in building consensus among stakeholders to gain buy-in for project execution and ability to disseminate complex technical language to audiences of all levels.
Dynamically leads complex projects/programs from design and development to production and defines requirements and plan project lifecycle deployment. Align resources and schedule for project implementation. Mitigates risk.
Demonstrated success in project/program management, cross-functional team management and solutions delivery expertise.
Core Competencies
Program and Project Management/Client Services Manager
Agile Methodology / Scrum Master
Vendor Management (external & internal)
Business Analysis/Process Improvement
Root Cause Analysis/Solutions Development
Revenue Generation / Software Development
Migration/Automation DevOps
Assemble and Lead High Performance Teams
Develop and Deploy Project Metrics and Controls
Roadmap/Strategic Planning and Execution
Follow government regulations/SOX
Change / Risk Management
Budget Development/ Reducing Costs
Cross Cultural, Diversity Awareness
P
rofessional History
INFOSYS - Offshore /Onsite
08/2015 to Current
As Program manager led the implementation of 10-million-dollar application on Digital Component media and managed the team at offshore /onsite
Managed multiple Scrum masters, multiple teams and external vendors
Collaborate with the Project Managers of individual projects to create / review and track the project management plan as well as subsidiary plans including the cost, schedule, staffing/pyramid management, scope, requirements, risk, quality, communication & stakeholder management.
As project manager led the implementation of Build Forge to Jenkins and Bamboo to Jenkins migration which led the team at offshore and onsite.
Manage multiple Scrum team.
Worked with Infosys customer as Program/Project manager on AEM, DevOps, release management process, billing systems.
Provide support and guidance on the individual projects to Project Managers and facilitate seamless integration of various pieces in the overall Program. Conflict Management: Anticipate conflict situations and oversee timely resolution of escalated issues.
Engage with the delivery team to critically review and detect early warning signals that pose threats to the overall program objectives. Scope Management: In case of changes to the program, conduct an impact analysis on the cost and other organizational parameters and share findings with the client.
Stakeholder management
Provide support to the individual Project Manager(s) in case of client initiated change / internally identify
change, as required.
Communicate potential 'significant change', that are identified, to the entire external stakeholder community (business and IT sponsors from the client).
Set up and participate in the change control board (CCB) which reviews and approves changes to the program.
Develop the program level SoW changes.
Oversee signoff of milestones with relevant stakeholders.• establish and build relationships with client's and other stakeholders for the program.• Provide information to the client about the program.• anticipate and resolve potential escalations through informal channels with client stakeholders.• Escalate misalignment of ideas (in terms of feasibility, scope inclusions etc) to clients.• articulate benefits / value add to the client.• present the program status during weekly meetings.• Share delivery status during steering committee meetings.• respond to the escalations in a timely manner.• Communicate with the various service lines of the program internally.
Metrics Management: Generate and conduct a review of the Program level performance metrics to track the project performance against goals and initiate corrective actions.
Risk Management: Identify risks at the beginning in partnership with Project Manager. Review issues and risks for each of the project(s) with the Project Manager, as per the risk management plan.
As client service manager was responsible for stream lining IT operations by acting as a liaison between the IT and the customer user group to implement the home grown Sales forecast system
Managed sev-1 to sev-4 as per SLA
Conduct weekly status meeting with stake holders and higher management
Assemble, organize and lead multi-functional team onsite and offshore.
Develop resource strategies, budget and staffing models and plan necessary to execute projects.
Prepare and deliver status reports, cost burn down charts, project plans and schedules.
Identify analyze, specify, design and mange functional and infrastructure requirements.
Manage project budget, strive to control, mitigate costs, and enhance the bottom line.
Mercedes Benz
10/2014 –08/2015
Program Manager
Lead, plan and manage all program management activities for Warranty and Datawarhouse KPI systems.
Assemble, organize and lead multi-functional team based onsite and offshore.
Develop resource strategies, budget, staffing models and plan necessary to execute projects.
Prepare and deliver status reports, project plans and schedules.
Identify analyze, specify, design and mange functional and infrastructure requirements.
A
AIG NJ - TCS
02/13- 10/2014
Lead, plan and manage all program management activities for Insurance systems.
Assemble, organize and lead multi-functional team based onsite and offshore.
Develop resource strategies, budget, staffing models and plan necessary to execute projects.
Prepare and deliver status reports, project plans and schedules.
Identify analyze, specify, design and mange functional and infrastructure requirements.
Manage project budget, strive to control, mitigate costs, and enhance the bottom line.
Provide leadership to cross functional teams consisting of employees and contractors technical
Personnel.
Review status on a weekly basis with project stakeholders and higher management
Lead the implementation of $1.5 million project to integrate system
SANTANDAR Bank.
10/11 – 02/13
Project Manager/Production Support Management
Lead, plan and manage all program management activities for credit card migration and checking account systems.
Assemble, organize and lead multi-functional team based onsite and offshore.
Develop resource strategies, budget, staffing models and plan necessary to execute projects.
Prepare and deliver status reports, project plans and schedules.
Identify analyze, specify, design and mange functional and infrastructure requirements.
Manage project budget, strive to control and mitigate costs and enhance the bottom line.
Provide leadership to cross functional teams consisting of employees and contractors technical
Personnel.
Express Script
10/10 - 10/11
Project Management
Lead, plan and manage all program management activities for Enrollment and Eligibility systems.
Assemble, organize and lead multi-functional team based onsite and offshore.
Develop resource strategies, budget, staffing models and plan necessary to execute projects.
Prepare and deliver status reports, project plans and schedules.
Identify analyze, specify, design and mange functional and infrastructure requirements.
Manage project budget, strive to control and mitigate costs and enhance the bottom line.
Provide leadership to cross functional teams consisting of employees and contractors technical
Personnel.
Client: Bank of America, New Jersey
5/10 – 10/10
Project Manager
Lead, plan and manage all program management activities for Health Care reform systems.
Review status on a weekly basis with project stakeholder
Resource management and Estimations
Involved in planning the Test Strategy for the project with QA and manage productions support.
UNITED PARCEL SERVICES, Morristown, NJ
10/06 - 05/10
Project/Program Manager
Manage design/development of multiple application system team of 30 offshore and 15 onsite and involved in planning, managing the design development and implementation of phase of EPC Real timed system.
Oversee the workflow between cross-functional team members, allocate /assist resources make sure the deliverables are met in timely fashion.
Resource management
Review status with project stake holders and higher management
Manage Batch Processing / Production support
Telecom, NJ
12/05 -10/06
Application Development Manager
Involved in multiple projects, planning, managing. Also, functioned as production support manager for Batch Processing/ Production support. Lead, plan and managed a conversion project from I2K system to VISION billing system and the for the cell phone provider Verizon Wireless.
SATYAM/Chase Whippany, NJ
02/03 -12/05
Tower Lead
•Manage, plan, estimate the design, development, implementation of Profit and Loss/Tax system and G/Ledger accounting system, Fixed income.
•Responsibilities also included Project estimation, provide status to senior management
•Manage the workflow for the team of 30 between offshore and onsite resources.
•Managed multiple projects, planning, analysis, design, and development /Implementation of multiple projects
STATE OF NJ (DIVISION OF TAXATION AND TREASURY)
05/02 -02/03
LEAD Consultant
Platform: COBOL, DB2, STORED PROCEDURES, RPC, CICS, File Aid, Intertest, Expeditor, BMC tools, Endeavor, MQ Series, VSAM, MFCOBOL, JCL and other Mainframe tools and software
• Conduct business analysis for the DMV Surcharge Accounts payable and receivable System and integrated extensive technical coding knowledge into the planning and development of the specifications. Provided formal documents indicating and ensuring the integrity of test conditions, coding, and spec writing. Manage the development of project specifications. Interfaced with teams to assist with writing the requirements, determining the project flow, architecture, and overall program design. Responsibility includes analysis, design, and development of programs
• Using DB2, COBOL, DB2 Stored Procedures, JCL, VSAM, CLIST, Xpeditor, Eztrieve, Rexx, PL/1,RPC.
MERCK MEDCO Franklin Lakes, NJ
02/01 -05/02
Lead Technical consultant
Platform: COBOL, DB2, STORED PROCEDURES, RPC, CICS, File Aid, Intertest, Expeditor, BMC tools, Endeavor, MQ Series, VSAM, MFCOBOL, JCL and other Mainframe tools and software
•Conducted analysis for the Patient On-Line Authoritative Reporting System/HIPAA Project. Worked onconversion and integrate new functionality within the existing code.
•Enrollment and eligibility conducted analysis and requirements gathering. This is a gatekeeper of enrolling and determining eligibility of member employees. The tasks involve analyzing, designing, and implementing systems to enhance the current Eligibility systems and application servers to meet new business needs, client business requirements, and regulatory requirements. Some of the undertakings include projects to comply with the (HIPAA) regulatory and other privacy legislation - using non-SSN identifier for client members; implementation of the Medicare discount cards enrollment and billing
systems, conversion of Eligibility processing to a "real-time" environment, Using PL/1, Cobol, DB2 and other mainframe technologies.
•Led project efforts to stay within scope, monitor status and deliverables, and provide feedback on performance. Identified high-level modification to existing processes and oversee that the design, functional, and technical specifications are met as per the deliverables.
PRUDENTIAL SECURITIES NY
08/00 -02/01
Lead Programmer Analyst
Platform: COBOL, DB2, STORED PROCEDURES, RPC, CICS, CSP, File Aid, Intertest, Expeditor, BMC tools, Endeavor, MQ Series, VSAM, MFCOBOL, JCL and other Mainframe tools and software
•For the Trade System, GL System, integrated software development and change control policies. Designed and implemented a series of DB2 tables used to capture an image of the data used to process and create records. Oversee process workflow and communication between users, testing/QA, and development teams to ensure the implementation of the application system. Tune DB2 queries and tables as needed.
Perform analysis to convert COBOL/VSAM and IMS structures into DB2 columns from the existing VSAM files.
CITIBANK NY
07/99 -08/00
Senior Programmer Analyst
•For Global Cash Management System, Consumer Citichecking, GL system provided support of daily, monthly, and quarterly batch production; testing, on-line and ad hoc reporting, annual statements (batch and on-line).
•Conduct Changeman meetings for release production.
EQUITABLE Manhattan, New York
12/98 -12/99
Senior Programmer Analyst
•Participate in the development, training, and implementation supporting the Millennium Defined Contributions Enterprise System. Oversee systematic changes needed to ensure functionality. Prepare systems specifications and user documentation to ensure proper training, troubleshoot discrepancies and systematic/functional issues, and track project milestones.
METLIFE Bridgewater, NJ
12/97 -12/98
Sr. Programmer Analyst
•Wrote program specifications and developed the Metropolitan Address Correction System. Create business specifications to address business needs and requirements for the scope of the project. Oversee the maintenance of business data information on clients/customers, streamline data, and improve functionality of information access within the enterprise architecture. Conversion of IMS calls to DB2 calls and Vantage1.
MERRILL LYNCH Somerset, NJ
07/97 -12/97
Senior Programmer Analyst
•Developed and enhanced Trade System applications. Conduct sessions with traders to understand the changes necessary for the business. Provided user requirements in business specifications and translate these requirements to create the necessary enhancement to the existing systems.
•Analyzed and developed the specifications for the new Accounts Payable System. The system was developed using CICS, DB2, OS/360 COBOL, VS-COBOL II, XDB, BMS, and Micro Focus Cobol.
Riyaz Nandedwalla
Page 4-732-***-**** ************@*****.***
ADP SERVICES NJ
10/96 -07/97
Senior Programmer Analyst
•Oversee the functionality of information systems in conjunction with multiple design, development, and testing groups. Analyze, update, develop and maintain the applications
•Oversee and update the databases that receive data from third party clients. Code and test online and batch programs. Analyzed and prepared test plans and design specifications for the programs to ensure enhanced functionality of current process workflow.
METLIFE Bridgewater, NJ
02/96- 09/96
Senior Programmer Analyst
•Enhanced and maintained the Consumer Complex System and whole life policy system using DB2, IMS DB/DC, CICS, and COBOL II, and Natural.
MERCK MEDCO Franklin lakes, NJ
06/95 -2/96
Senior Programmer Analyst
• Interfaced and researched multiple application areas to identify business and system requirements to improve data information warehousing. Provided system specifications for the usage and implementation of the Information Delivery System, which is a blueprint to manage the data warehouse data. Oversee the improvements of functionality to increase productivity, faster data information, and improve the overall business by reducing cost and streamlining data.
WAKEFERN CORPORATION Edison, NJ 12/94 -6/95
Senior Programmer Analyst
•Analyzed, designed, and coded online and batch programs for the Rapid System. Created and implemented test plans and tested the online and batch programs. Oversee performance monitoring and testing efforts, collaborating with testing and development groups, using DB2/CICS/IMS and other mainframe technology.
UPS Morristown, NJ 03/94 -12/94
Sr. Programmer Analyst
•Analyze and gather requirements to improve functionality of the Data Capture Systems for General Ledger/Fixed Assets. Coordinate development and testing plans, utilizing progress reports and performance matrix to meet scheduled deliverable.
BLUE CROSS BLUE SHIELD, NJ 07/93 -04/94
Senior Programmer Analyst
•Analyze and prepare specifications for the improved functionality of the Nasco Inforce System, which provides claims processing data.
RCG CONSULTING, NY 03/90 -07/93
Sr Tech. Consultant
•Supermarkets General, Pathmark for IBM
•Sales Order systems. Analyze code and modification of programs using CICS, VS COBOL II, JCL, SDF, SPUFI, CSP, and VSAM for the Inventory, General Ledger, and Fixed Asset Systems.
NEW YORK BOARD OF EDUCATION
•Oversee the process workflow and modification to the Custodian Payroll (Gentran) System and ensure implementation of requirements. Develop specifications for customization and coordinate development, testing of online, and batch programs.
IBM CREDIT CORPORATION (Stamford CT)
•Analyzed and coordinated development and testing of new enhancements, as per business requirements, for the International Customer Financing System using DB2, CICS, CSP, TELON, BMS, OS/360 COBOL, VS COBOL II, SPUFI, and QMF.
DUPONT (Wilmington De)
•Analyzed and implemented system functionality of the Cost of Goods Sold and the Worldwide Communications Management Systems. Prepare system specifications and test plans in conjunction with development and design teams to implement requirements. Created user interface documentation, trained users, and troubleshoot system issues.
Education & credentials
Post in Computer Science, Bombay, India
Technical Skills:
IBM 370/43XX/30XX, IBM ES9000, WANG-VS, PDP-11/34 DATA GENERAL, UNISYS 1100 2200, IBM PC & PC COMPATIBLES, DB2, STORED PROCEDURES, SMART-STREAM, CICS, CICS LU 6.2, CA-7, CA7,CICS Web services, OS/VS COBOL, OS/360 COBOL, COBOL2, XGEN, VM/CMS, COBOL II, MQ SERIES, SPUFI, SPUFY, QMF, MVSIMS DB/DC, PL/1, VM/CMS, DOS/VSE, VSE cobol 370, SPUFI, DB2 RPC, TSO, REXX, OS/VS2, LIBRARIAN, JCL, BMS, BMC utilities, EZTRIEVE, Client server technologies, Micro focus Cobol, MFCICS, Unix Shell, ADABAS/ NATURAL, NDM, MFCobol, MICROFOCUS COBOL, CICS, XDB, MS-DOS, OS/2, DIALOG MANAGER, FILEAID, Advance Function Printing, BMC Restart Logic implementation, $AVRS, API, AFP Object Oriented (OO design), INTERTEST,PAYROLL PKG, XPEDITOR, ISPF/TSO, FTP, PKZIP,UDB, SDFII, QMF, POWERBUILDER, TSO/ISPF, EASYTRIEVE, VANTAGE1, ORACLE 7.X (PL/SQL,PRO*C),TERADATA,ENDEAVOR,NIKU, Gentran, Syncsort,QMF,FileMgr,Connect Direct, FORTRAN 77, job scheduling, CHANGEMAN, CSP, TELON, Clist, Rexx, Excel, MSWord, Word, PDSE.
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