Nursing Assistant, Customer Service, Call Center Rep.

Crystal S. Larry

**** ******** **. ***. ** Little Rock, AR 72209 501-***-**** ***************@*****.***

Objective

Experienced Certified Nursing Assistant with good knowledge and understanding of development factors specific to adult and geriatric residents. Proficient in administrative office technology. Experienced in Accounts Receivable Research Customer Service Skills in Telecommunications Department.

Education

CERTIFIED NURSING ASSISTANT MAY 2008 PRN MEDICAL SERVICES

ASSOCIATE OF APPLIED SCIENCE MAY 2001 EAST ARKANSAS COMMUNITY COLLEGE

Major: Administrative Office Technology

Minor: Desktop Publishing

Skills & Abilities

PATIENT-FOCUSED CARE

CPR/FIRST AID CERTIFIED

ADAPTABLE

EFFICIENT AND RELIABLE TEAM PLAYER

Experience

CERTIFIED NURSING ASSISTANT PRESBYTERIAN VILLAGE NURSING & REHAB-LITTLE ROCK, AR JUNE 2016-CURRENT

ASSIST PATIENTS WITH BATHING, DRESSING, HYGIENE, AND GROOMING

ENSURED SAFETY AND WELL-BEING OF PATIENTS.

TOOK AND RECORDED PATIENTS VITAL SIGNS

CERITIFIED NURSING ASSISTANT FORREST CITY MEDICAL CENTER-FORREST CITY, AR MAY 20015-APRIL 2016

RESPONDED APPROPRIATELY TO THE PHYSICAL, EMOTIONAL AND DEVELOPMENTAL NEEDS OF PATIENTS.

COLLECT PATIENT SPECIMENS AND DATA, INCLUDING VITAL SIGNS

CHARTED ALL PERSONAL CARE INFORMATION INTO DATA SYSTEM FOR REVIEW

CREW MEMBER KFC/TACO BELL-BRINKLEY, AR AUGUST 2014-FEBRUARY 2015

HANDLED CURRENCY AND CREDIT TRANSACTIONS QUICKLY AND ACCURATELY

FOLLOWED FOOD SAFETY PROCEDURES ACCORDING TO COMPANY POLICIES

REPORTED TO ALL SHIFTS WEARING A NEAT, CLEAN AND UNWRINKLED UNIFORM

IN-HOME NURSING ASSISTANT ARKANSAS DEPARTMENT OF HEALTH-BRINKLEY, AR AUGUST 2012-FEBRUARY 2013

ASSISTED PATIENTS WITH BATHING, ORAL HYGIENEM GROOMING, FEEDING, ELIMINATION

EXPERIENCED WITH VARIOUS MEDICAL CONDITIONS INCLUDING PARKINSON’S, DEMENTIA, DIABETES, CANCER, ALZHEIMER’S AND PAGET’S DISEASE

MEDICAL RECORDS SCANNER/MAIL TECHNICIAN/CASHIER EXPRESS EMPLOYMENT PROFESSIONALS-FAYETTEVILLE, AR AUGUST 2011-APRIL 2012

SCANNED DOCUMENTATION AND ENTERED INTO DATABASE

OBTAINED SCANNED RECORDS AND UPLOADED THEM INTO DATABASE

HANDLED CURRENCY AND CREDIT TRANSACTION QUICKLY AND ACCURATELY

IN-HOME NURSING ASSISTANT LEGACY HOSPICE, INC-BRINKEY, AR JANUARY 2010-JANUARY 2011

RESPONDED APPROPRIATELY TO THE PHYSICAL, EMOTIONAL, AND DEVELOPMENTAL NEEDS OF PATIENTS

ASSISTED PATIENTS WITH BATHING, ORAL HYGIENE, GROOMING, FEEDING, AND ELIMINATION

COLLECTS PATIENT SPECIMENS AND DATA, INCLUDING VITAL SIGNS

CERTIFIED NURSING ASSISTANT FAYETTEVILLE HEALTH & REHAB-FAYETTEVILLE, AR JUNE 2008-JUNE 2009

MONITORED VITAL SIGNS

ASSISTED PATIENTS WITH PERSONAL CARE NEEDS

ASSISTED PATIENTS TRANSFER AND AMBULATION

ASSISTED NURSES WITH WOUND CARE FOR PRESSURE ULCERS AND SURGICAL SITE WOUNDS

SECRETARY/PARAPROFESSIONAL LEE COUNTY SCHOOL DISTRICT-MARIANNA, AR AUGUST 2004-MAY 2007

PERFORMED CLERICAL DUTIES, SUCH AS WORD PROCESSING, DATA ENTRY,ANSWERING MULTI-LINES PHONES AND FILING

DIRECTED GUEST AND ROUTED DELIVERIES AND COURIER SERVICES

MAINTAINED A CLEAN RECEPTION AREA, INCLUDING LOUNGE AND ASSOCIATED AREAS

ACCOUNTS RECEIVABLE RESEARCH REPRESENTATIVE/CUSTOMER SERVICE MCI/GC SERVICES-EARTH CITY, MO JUNE 2001-JUNE 2002

HANDLED ONLY INCOMING CALLS

RESEARCH FOR LOST PAYMENTS ON CUSTOMER ACCOUNT

REVIEW CUSTOMER ACCOUNTS AND REQUEST FOR PROOF OF PAYMENT AND APPLY PAYMENT TO CUSTOMERS ACCOUNT

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