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Customer Service Executive

Location:
Bengaluru, Karnataka, India
Posted:
March 02, 2018

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LAVANYA SRINIVASA RELATIONSHIP EXECUTIVE

Email Id: ac4n4h@r.postjobfree.com

Contact No.: +917*********, +918*********

SUMMARY

A dynamic and dexterous professional having more than 5 years of experience as Patient Relationship Executive, HR Office Coordinator, Customer Service Information Desk Agent, Passenger Service Agent and Customer Service Agent. Having strong hands in dealing people with different preferences and resolving their queries. Excels in gaining an edge in competition by enforcing influential trainings to the working teams to achieve the organizational objectives. Has proven credentials in ensuing organizational effectiveness by providing effective leadership for the organizational functions and processes.

KEY SKILLS

Customer Service & Retention

Advisory and Consultation Skills

Managerial and Interpersonal Skills

Strong Analytical & Problem Solving Skills

Multitasking, Resourcefulness & Adaptability

Effective Deadline Management Skills

PROFESSIONAL EXPERIENCE

Employer

BGS Global Hospital

Designation

Patient Relationship Executive

Duration

August 2016 to November 2017

Job Responsibilities

Coordinating with patients, physician identification and clinical staff support

Handling appointment scheduling and registration

Ensuring referral documentation, insurance evaluation, data filing and medical bill generation

Managing telephonic response and correspondence

Creating and maintaining coordination with insurance companies to inquire about payable or paid claims.

Providing feedback to patients and families regarding their concerns and complaints

Ensuring coordination of communication between patients and families and medical staff

Providing patients and families with information on hospital services, procedures and protocols

Interviewing patients or families to determine nature of care as needed and directing them to the concerned healthcare providers

Responding to patient inquiries regarding physicians and services

Posting patient demographic and financial entries into predefined hospital database

Assisting patients with problems associated with hospital registration and admission

Providing support by establishing payment arrangements for uninsured or underinsured patients

Ensuring that all complaints are directed to the concerned personnel with a hospital

Handling the billing with inpatient and outpatient department

Employer

Qatar Airways (Doha International Airport)

Designation

Customer Service Information Desk Agent

Duration

May 2012 to January 2015

Job Responsibilities

Assisting Flight and Airport Facilities Information

Assisting passengers at boarding gates, baggage claim & transit and departure/arrival area

Guiding towards the onward and stop over Transport

Answering tele-phonic queries and managing Boarding Pass Control (Immigration and Security Area)

Making announcement for the Boarding, Delays and Gate Change

Continuously anticipating with the facilities issues

Terminal and landside Operations monitoring along with the first and last bag at arrivals

Welcoming Guest to the Quite Zone (Resting Area)

Taking the Record of the Passenger Complaint and Feedback form

Working as Safety Administrator for a month as a Trainee

Employer

Globe Ground India (Bangalore International Airport)

Designation

Passenger Service Agent

Duration

February 2010 to March 2011

Job Responsibilities

Working as Facilitator and answering the tele-phone enquiries

Guiding passengers towards gates

Handling the baggage reclaim (BMA) and handling baggage make-up area (BBA)

Guiding passengers towards transportation (information desk)

Issuing boarding cards for both domestic & international (checking in the guest)

Helping the guest for self-checking for Lufthansa and Air France

Controlling the boarding gates and handling the flight from Ramp Side (stubbing)

Handling the arrivals for the domestic as well as for international flights

Handling Non-scheduled Flights / Chartered flights as well as Cargo flights of Lufthansa, Air France and Sri Lankan Airlines

Looking handling for GO AIRLINES, SRI LANKAN AIRLINES, LUFTHANSA, AIR FRANCE and OMAN AIRWAYS

Employer

Air India SATS (Bangalore International Airport)

Designation

Customer Service Agent

Duration

August 2009 to January 2010

ACADEMIC CREDENTIALS

Completed Bachelor of Commerce from DR. C.V Raman University (Bilaspur)

Completed Diploma Course in Airport management from Avalon Academy, Bangalore in 2008

CERTIFICATION TRAININGS

Internal Customer Course

Embracing Team Diversity

Guest Service Excellence

Voice and Accent

Fire Fighting and First Aid Training

PERSONAL DETAILS

Date of Birth

March 20, 1991

Address

Bangalore R.R Nagar, Karnataka

Languages Known

Kannada, English, Hindi, Telugu and Arabic

Passport Number

J5674458



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