Customer Service High School

Demetrice Cooper

*** ******* ****** **********, ******* 36066 ***********@*****.*** 954-***-****

Objective

Seeking an Educational Leadership position where I can contribute my extensive experience and skills to ensure the business exceeds expectations for superior customer service, maximum revenue generation, and high productivity.

Qualifications Summary

Customer and high quality focused executive providing the strategic vision and leadership that drives operational processes, productivity, efficiency and bottom-line improvements at multi-site organizations.

Extensive knowledge in combining planning with tactical execution to optimize long-term gains in performance, revenues and profitability.

Outstanding leadership philosophy promoting employee participation using creative problem solving to contribute to organizational success.

Strong ability to set and achieve priorities and manage multiple projects in tandem without compromise to quality.

Excellent interpersonal and communication skills, with proficiency to instill confidence, build and maintain strategic business/client relationships.

Professional

SENIOR ADMISSIONS ADVISOR/REMOTE- Kaplan University (Plantation, FL) 2009-2016

Facilitate interdepartmental communications involving admissions, financial aid, student services, and academics to foster an integrated collaborative approach to the admissions process.

Master of Arts in Teaching Program content trainer/expert. Provide coaching sessions and training for team members to enhance skills and performance.

Assist potential students regarding teacher certification, state licensure process, educational program selection, and admission requirements.

Create informational tools and professional contacts for admission advisors to assist them with professional growth.

New Advisor Mentor; conduct coaching sessions and provide training materials to assist new hires.

Increase University enrollments by 120 students per year, thereby increasing the University’s yearly revenue by $2,125,200.

ENTREPRENEUR- Owner/Hollywood Hair & Wigs (Norcross, GA) 2004-2009

Distributed hair extensions, lace wigs, and hair pieces to salons and hair suppliers both domestically and internationally.

Hired and managed a staff of 6-employees.

Created marketing strategies and advertisements for magazines, newspapers, internet, and trade shows. Initiate service consultations by asking open-ended questions to learn the customer's preferences and needs.

EDUCATIONAL DIRECTOR - Project Adventure (Covington, GA) 2001-2002

Provided curriculum, guidance and support to students between the ages of 13-18 who were court ordered to complete a state drug treatment & educational program.

Accompanied and supervised students to weekly & monthly court appearances.

Submitted weekly educational and behavioral reports/updates to the Newton County Juvenile Court System.

Designed, scheduled, and supervised court sponsored field trips and extracurricular activities.

ADULT EDUCATION INSTRUCTOR- Dillard Community School (Fort Lauderdale, FL) 1998-2001 ( Part-Time )

Instructed and motivated adult learners striving to complete required Social Science classes to earn their high school diploma or GED.

Established local business partners for the school, organized career fairs, and provided community mentors for students.

EDUCATOR-SOCIAL SCIENCE - Coconut Creek High School (Coconut Creek, FL) 2000-2001 & Indian Ridge Middle School (Davie, FL) 1997-2000

7th grade Team Leader, supervised a team of 5-educators at Indian Ridge Middle School.

Developed training projects for instructional and non-

instructional employees.

President of the Multi-Cultural Committee at Coconut Creek High School.

Organized activities for graduation ceremonies, proms, and field trips.

Nominated for Broward County Social Studies Teacher of the Year (2000-2001).

Performed Assistant Principals duties during their absence.

Coached girls’ softball team and cheerleading squad.

Supervised parental conferences and student transportation.

Education

Master of Science, Educational Leadership, Nova Southeastern University, Davie, Florida

Bachelor of Arts, Social Science Education, Bethune-Cookman University, Daytona Beach, Florida

Affiliations

Phi Delta Kappa, Professional Education Association Kappa Delta Phi, International Education Honor Society Alpha Kappa Alpha Sorority, Incorporated

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