Customer Service Microsoft Office
Resume:
Work Experience
IT Contractor
Neighborhood PC Repairs
●Laptop (PC and MAC) repair
●Remote Desktop Assistance
●Data Recovery
●laptop/equipment installation
●Laptop Reimaging
●Remote Software Installation
●Desktop assembly
●Install local/network printers
Go2It IT Contractor
Amtrak iDeskside
04/2017-01/2018
●Laptop refresh
●Remote Desktop Assistance
●C drive Preservation and Server upload
●laptop/equipment installation
●Laptop Reimaging
●Remote Software Installation
●Mondopad (Surface Pro TV) checks and troubleshooting
●Install local/network printers
●local data restoration (level 3)
AT&T Deploy Customer Service
03/2015 – 04/2015 ExpressPros Temp Agency
●Transition GSA gov't employees from Verizon to AT&T
●Troubleshooting smartphones
●Prepare phones with encryption and number port and Maas360
●Pre-configure android system for remote monitoring via GSA IT recommendations
IT Consultant
11/2012 – present Work Mark via iYogi Inc, Washington, DC
●Troubleshooting desktop issues
●Work tickets
●Windows 7 and Mac work environment
●Computer installation and troubleshooting (Remote access, Network configuration, clone and VMWare)
Tier 1 Help Desk
10/2013 – 11/2013 Cognosante via Kelly IT services
●Resetting passwords and locking/unlocking accounts with escalation for CMS brokers
●Work tickets via Remedy
●Windows 7 and Mac work environment
● Five9 systems phone system
●Vmware and VPN
Facilities Assistant
11/2008 - 05/2012 Development Alternative Inc, Bethesda, MD
●Data Entry and filing (Oracle database)
●Sorting and logging of mail and packages
●Building maintenance.
●Computer installation and troubleshooting (Remote access, Network configuration, clone and VMWare)
Front Desk
02/2007 - 4/2008 Fitness 4 You, Damascus, MD
Sales of gym memberships
Data entry
Answered phones
Apprentice physical trainer
Customer Service (face to face and over-the-phone)
Assistant Manager/Tech Support
10/2004 - 9/2006 Wireless Zone (Verizon Wireless), Germantown, MD
Sales of Verizon wireless cellular service
Management of maintaining and reaching monthly quota
Strong knowledge of cellular devices as well as wireless internet installation
NAT card installation on micro servers and for small businesses
Education
10/2001 - 4/2003 Art Institute of Washington, Rosslyn, VA
Some College Coursework completed
Maintained 3.0 GPA average, HIGHLY knowledgeable in many types of PC software (Microsoft Office, Adobe Photoshop, Quark, Illustrator, 3d max, Sound Forge).
Skills
Cash Handling
Microsoft Office
PC Repair
Pitney Bowes Mail Meter
NAT installation
Additional Info
A+ certification, Army Training, Mail Clerk
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