Project Manager Management

ROGER GRUNDEN

**** ******** **** ****** ** ***** 440-***-**** ***********@*****.*** www.LinkedIn.com/in/rogergruden Senior IT Project Manager Program Director

Mobilize team deployments of various scale in highly regulated customer-centered industries. Translate business needs into technical innovations to provide competitive advantage. Over 20 years in technology including managing projects and staff to help organizations achieve more through strong relationships and high impact projects.

Lead Multiple Technical Teams up to 25FTE

$5M Capital Projects Budget

Staff Management / Hiring

Team Leadership

Strategic Turnarounds

Strong Customer Sensitivity

System & Data Center Integrations, Mergers & Conversions

Foreign Exchange Trading Risk Mitigation

Software & Financial Products to Market

Foreign Banking Transaction Processing

Launch Automated Help Desk Call Tracking

Business Partner & Change Agent

PROFESSIONAL EXPERIENCE

QUADAX, INC. (Fifth Largest Medical Billing Clearing House) Cleveland OH 2016 – Present Senior Project Manager, IT Integration, Revenue Cycle Systems Manage 85+ open SaaS development projects to integrate new clients and provide enhancements for existing clients. Initiate projects from concept to statements of work and manage work progress through client implementation and sign- off. Interface with Information Technology, Client Services, Sales, and senior management to clarify requirements and objectives. Set project priorities and insures the seven member development team stays focused for timely project completion. Facilitate daily stand-up project meetings. Creates daily, weekly, and monthly project tracking reports. Leverages Jira and Help Desk events to insure point-in-time accuracy. Extensively utilize MS Project. ARROW INTERNATIONAL (World's Largest Manufacturer of Charitable Gaming Solutions) 2014 – 2016 Senior Project Manager, New Product Development, Cleveland OH Short-term consulting contract with Modis leading to direct hire. Managed 20+ complex full life cycle projects that resulted in new product release to customers. Managed geographically disbursed team members and outside vendors and product certification process with state regulators and independent testing laboratories. Managed relationships with internal departments and state Gaming Commissions. Managed Jira and Confluence administration using Scrum methodologies in Agile environment. Wrote product requirement specifications.

Development project resulted in networked gaming new product release on Dell 8 tablets with cloud reporting. Team of 6 developers, QA, and network / desktop analysts. Project duration: 9 months.

Upgraded existing product line to Windows 10 environment from XP.

Lead certification process with state gaming commissions and test labs for multi-state marketing. PARKER HANNIFIN CORPORATION (Global Engineering Products Manufacturer 2014 Project Manager - Business Analyst Strategic Technologies, Cleveland OH Short-term contract with Modis. Responsible for requirements analysis, project planning, and project execution. Managed stakeholder expectations up to EVP level in Sales and Marketing, E-Commerce, Supply Chain, Manufacturing, Finance, Data Center, Engineering, and Shared Services. Worked with teams in the United Kingdom.

Transformed Parker's Global IT Products & Services Web Portal by redesigning front-end Global IT operating procedures with access levels for global customers, division, and outside vendors. 31 project stakeholders.

Managed implementation releases of global IT standard operating procedures on the portal.

Project completed successfully on time with major scope change. ROGER GRUDEN Page two ***********@*****.***

FEDERAL RESERVE BANK OF CLEVELAND Cleveland OH 2013 Project Manager - Business Analyst Application Development Short-term contract with Modis to develop strategic communications plan for the Audit Automation project.

Strategized / developed project communications plan for all Federal Reserve Banks with 30 project stakeholders

Primary contributor on executive presentation delivered to SVPs at Conference of General Auditors

Review board member for software vendor RFP evaluation and advisory. PNC FINANCIAL SERVICES Cleveland OH 2010 – 2012

Senior Business Analyst Corporate & Institutional Banking, Treasury Management Business requirements analysis and system specifications for Treasury operations using Web-based Oracle Universal Banking System. Managed stakeholder expectations in Corporate IT, Business Integration, Risk Management, Product Development, Finance, Sales Support, Customer Care, Regulatory Reporting, Wire Transfer Operations, Foreign Exchange, Anti-Money Laundering, and Automated Clearing House.

E-Business: Defined transaction processing specifications, overdraft risk policy, and regulatory reporting requirements for PNC’s first foreign business branch.

Designed and implemented end user training program for multi-currency in Michigan, Ohio, and Pennsylvania. Produced training materials, curriculum, and application test system on which to train. Trained 100+ users.

Developed and implemented various multi-currency funds transfer products for production.

Received several Spotlight Recognition awards and PNC Significant Achievement award. NATIONAL CITY CORPORATION / PNC FINANCIAL SERVICES Cleveland OH 2008 – 2009 Senior Business Analyst - Officer Corporate & Institutional Banking Capital Markets Operations Business requirements analysis and business process improvement in Corporate Capital Markets Operations. Engaged stakeholders in Foreign Exchange Operations, Wire Operations, Trading Floor, Compliance, Loan Services Accounting / Investor Reporting, and Funding Desk (Bank Liquidity).

Identified foreign exchange trading risk and mitigated with early notification trend reporting.

Increased service delivery speed five-fold by automation for distressed asset tracking for Investor Services. ROGER GRUNDEN SOLE PROPRIETOR CLEVELAND OH 2000 – 2010 Management Consultant

Project management, business analysis, process improvement, database development; Consulting for business franchising / funding and mortgage origination included analyzing business models, strategy, operating risk, and funding products.

Akron General Hospital – New client billing database.

Cardinal Commerce & United Way of Lake County – New E-Commerce Web portal.

Truline Industries – VoIP Network.

Laport Construction Chemicals of North America. – Disaster recovery planning. CABLEVISION SYSTEMS CORPORATION (Top 10 Cable Media) Cleveland OH 1997 – 2000 Managing Director Management Information Systems Ohio division MIS service delivery including all project activities from concept through funding and implementation, IT governance, strategic planning, and business alignment. Managed 7 direct reports, operating and capital budgets exceeding $5MIL, vendor contracts, and IT capital investment. Closed operational performance gaps and eliminated risk.

Achieved business transformation and outsourcing resiliency through across-the-board quality improvements

Change agent; led successful culture turnaround to customer service and project focus.

Significant Projects: Help desk with automated call tracking, 700 networked computers in 14 locations with project budget of $1.7M, project oversight implementing high speed fiber optics data network covering multiple sites with a project budget of $1.2M.

ROGER GRUDEN Page Three ***********@*****.***

Key Bank Cleveland OH 1990 – 1997

Project Manager Enterprise Network Services and Data Center Systems integration and implementation of dozens of acquired companies.

Merged data center of major acquired national bank

Network services SOP manual

Integrated systems of acquired national banks’ retail lending operations, mortgage operations and networks EDUCATION and TRAINING

NEW YORK INSTITUTE OF TECHNOLOGY, Old Westbury NY, M.B.A. Global Operations UNION INSTITUTE AND UNIVERSITY, Cincinnati OH B.S., Management Information Systems / E-Commerce

Gallup Strengths Finder: Federal Reserve Bank of Cleveland

Business Problem Solving, Critical Thinking, and Information Analysis, PNC

Translating Requirements into Process Goals, PNC

Managing Customer-Driven Process Improvement, PNC

Understanding Financial Statements, PNC

Capital Markets, Financial Markets World NYC / NCB-PNC,

Small Group Dynamics and Team Communication: The Union Institute and University

Total Quality Management, Harnish, CFA, and associates

Managerial Coaching: Career Track

Team Building: American Management Association

Preventing Problems and Finding Solutions in the Workplace: National Seminars Group

The Manager as Coach: Lee Ann Tamburrino, National Seminars Group

Discipline Skills for Managers: Career Track

Motivational Management: Dunn and Bradstreet

Performance Management: Anthony Robbins at Madison Square Gardens, NYC: Cablevision Systems Corp

Designing Websites, Lakeland Community College, Kirtland, Ohio AFFILIATIONS

International Institute of Business Analysts (local chapter)

Project Management Institute (local chapter)

COMMUNITY

Regional event developer, leader, and participant in habitat youth missions to Mexico; 5 years

North Eastern Education Association professional development seminars volunteer; 9 years

Deep experience with various cultures and people at all levels

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