Customer Service Sales Representative

**** **** ** ** **********, DC *****

Cell: 404-***-**** Email: *********@*****.***

LaCora Bynum

Objective Position that allows for a parlay of demonstrated training, communication and documentation skills in customer service.

Profile Results-oriented, high energy, hands-on graduate with a successful record of accomplishments in management and training in customer service and health care operations. Talent for quickly mastering technology – experience with PC operating systems such as Windows 2000; Mac and Apple PCs. Software applications include: Microsoft Office Suite, including: Microsoft Word; Microsoft Excel; Microsoft Access; Microsoft PowerPoint.

A team player with strong organizational expertise, attention to detail, and is a dedicated employee who is committed to excellence.

Experience

RentPath Norcross, Georgia 01/2014-09/2017

Customer Service Team Lead

●Monitor incoming and outgoing calls

●Lead a team of 5

●Attend daily meetings with upper management

●One on One call collaboration sections

●Reply to customer emails

●Process check request to accounting department

●Process Visa reward cards

●Cancel duplicate lease reports

●Accelerate invoices to properties that would like to be removed from the website

●Work with other departments when needed

●Process contracts in Max

●Credit invoices

●Create daily spreadsheets to ensure that sales representative are privy to the profits and loss for their market

●Attend daily meeting on billing policy and procedure updates

●Activate and deactivate listings on Rent.com

●Process listing fulfillment request

●Correspond with field sales representatives to ensure that all ads that are being sold are available to the client

●Process month end billing for properties once all spreadsheets are reviews by upper management, sales representative, and the market managers

●Ensure that all contracts entered into Max have a sales representative code associated so that the correct market will get credit for the sale.

Quest Financial (Rentpath) Atlanta, GA 09/2013-01/2014

Consumer Customer Service Representative

●Review and responding to emails in selected queues

●Assisting renters maneuver through Rent.com

●Handling inbound calls for renter with general and reward inquires

EyeMed Insurance, Raleigh, North Carolina 08/2007 – 02/2013

Team Lead

●Assisted supervisor in management of the team

●Ensured that staff was oriented, trained and competent to ROI and HIPPA

●Interviewed and hired competent, qualified associates to commensurate with defined job responsibilities

●Aided supervisor in monitoring processing standards to ensure uniform data capturing

●Provided new hire training and one on one coaching

●Generated and distributed productivity stats

●Structured and enforced policies and procedures

Quality Assurance Coach

●Aided supervisor in managing quality scheduling

●Transitioned employees from training to production

●Monitored phone calls to make sure employees are in compliance with rules and regulations

●Perfected communication skills to advance the success of my team

●Aided supervisor with one on one coaching

Affiliated Computer Services Cary, North Carolina 03/2000 – 8/2007

Tier 1 Technical Support Representative

●Maintained the changing in industry guidelines, rules and regulations.

●Provided strong problem solving and analytical skills

●Elevated efficient and outstanding first level support and excellent customer service.

●Aided consumers online with network

Reference Available Upon Request

Contact this candidate