Customer Service Representative
Resume:
Carrie Tyler
*** ********* **. #** **** Columbia, South Carolina 29170 *************.**@*****.***
OBJECTIVE
I want to succeed in a stimulating and challenging environment, building the success of the company while I gain advancement opportunities.
EXPERIENCE
City of Columbia
Columbia, SC March 2013 - Present
Telecommunicator
●Respond to emergency and non-emergency calls for assistance and information.
●Provide dispatch and communication support services for police, fire, emergency, and related services.
●Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing impaired.
●Translate information to the appropriate codes.
●Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
●Perform emergency medical dispatch and crisis intervention services.
●Ask vital questions and provide pre-arrival instructions for emergency medical calls.
●Monitor and operate a radio console and computer equipment
●Receive and respond to a variety of emergency and non-emergency services and complaints
●Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
●Dispatch and coordinate the responses of public safety agencies.
●Identify appropriate number and type of equipment or apparatus dispatch.
●Enters and modifies information into local, state and national computer databases.
New Beginnings Family Services/Community Options Columbia, South Carolina June 2010 - January 2015
Residential Supervisor/Team Leader
●Train and manage 12 Residential Counselors and achieve significant improvements in their productivity.
●Counsel residents in identifying and resolving social and other problems.
●Compile records of daily activities of residents.
●Ascertain need for and secure services of physician.
●Escort individuals on trips outside establishment for shopping and to obtain medical and dental services.
●Restrain disruptive residents to prevent injury to themselves and others.
●Observe and document residents' behaviors, speech production, feeding patterns and toilet training, to facilitate assessment and development of treatment goals.
●Give medications as prescribed by physician.
●Supervised work activities of personnel to ensure clean, orderly attractive apartments.
●Assigned workers their duties and inspected work for conformance to prescribed standards of cleanliness.
●Inventoried stock to ensure adequate supplies.
●Recorded data concerning work assignments and personnel actions.
●Attended periodic staff meeting with other department heads to discuss company policies and complaints.
●Made recommendations to improve service and ensure more efficient operation.
Charles Lea Center
Columbia, South Carolina January 2009 - May 2010
Mental Retardation Specialist
●Assisted in providing self-care training and therapeutic treatments to residents of mental retardation center.
●Demonstrated activities such as bathing and dressing to train residents in daily self-care practices.
●Conversed with residents to reinforce positive behaviors and to promote social interaction.
●Served meals and ate with residents to act as role model. Accompanied residents on shopping trips and instructed residents in the purchase of personal items.
●Attended to routine health-care needs of residents under supervision of medical personnel.
Orangeburg County Special Needs and Disability Board Orangeburg, SC November 2003 - July 2009
Mental Retardation Specialist
●Assisted in providing self-care training to residents of mental retardation center.
●Demonstrated activities such as bathing and dressing to train residents in daily self-care practices.
●Conversated with residents to reinforce positive behaviors and to promote social development.
●Served meals to residents.
●Restrained disruptive residents to prevent injury to themselves and others.
●Observed and documented residents' behaviors, speech production, feeding patterns and toilet training, to facilitate assessment and development of treatment goals.
●Attended routine health-care needs of residents under supervision of medical personnel.
●Transported clients to and from work, doctor appointments, and outings.
●Stocked supplies.
●Completed necessary documentation.
Intermediate Marketing Solutions
Orangeburg, South Carolina December 2007 - September 2008
Customer Service Representative
●Reviewed complaints concerning billing and service rendered, referring complaints of service failures to designated departments for investigation.
●Discussed cable television equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.
●Answered inbound calls in Call Center.
●Placed order for customers interested in purchasing products. Multi-tasked, navigated different systems to process orders.
●*Customer Service Rep of the Week
Pizza Hut
Orangeburg, South Carolina November 1999 - November 2003
Delivery Driver/Customer Service
●Delivered speciality foods to customers' homes and places of business.
●Collected money from customers and provided change.
●Informed regular customers of new products and services.
●Listened to and resolved service complaints.
●Placed stock on shelves, racks, and freezers.
●Resolved customer complaints and requests for refund, exchanges and adjustments.
●Counted money to verify amounts and issued receipts for funds received.
●Read and recorded totals shown on cash register tape and verified against cash on hand.
●Operated cash register with peripheral electronic data processing equipment, for bar coding.
●Answered phones and placed customers orders.
●Trained new employees as delivered drivers.
●Kept restaurant building in clean and orderly condition.
EDUCATION
Orangeburg-Calhoun Technical College
Orangeburg, South Carolina
Office System Technology, GPA 3.3
SKILLS
45-50 WPM, First-Aid Training, CPR Training, Domestic Preparedness Training, Computer Proficient, Defensive Driving, Leadership Training.
INTERESTS
Computers, Travel, Music, Helping Others.
ACCOMPLISHMENTS
Telecommunicator of the Year, Employee of the Month, City of Columbia’s Employee of the Month
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