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Customer Service Social Media

United States
March 01, 2018

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Gina Lau Snider

Phone: 470-***-****


Primary Skills

* ***** ** **** ***** experience with highly apt communication skills and computer skills

Superb media relations skills serving as a PIO for a 40, 000 population sized City

& 269 employees sized government.

Proficient in social media such as Facebook, Instagram, and Twitter

Excellent public speaking skills from working in non-profit campaign seasons and city


Enjoys fast-paced environments

Detailed oriented from bringing in news stories for 8 years

moreover, getting stories confirmed before putting to air.

Self-sufficient, self-starter and enjoys challenges set before me.

Great collaborator

Worked in restaurant service industry with leaders such as Houston’s and On the Border with

a focus on high customer service and retention

Worked in retail customer service for 6 years with tops brands such as Anny Taylor Loft and

Banana Republic with a focus on superb customer service experience and retention

Computer & Language Skills

Windows, Microsoft Word, Mac proficient, Microsoft Office, MS Excel, MS Outlook, I-News,

Internet Savvy, proficient at Social Media – Facebook, Twitter and Instagram, fluent in Chinese


Aug 2007-present The City of Newnan, GA

Public Information Officer

handle all of the City’s official communications

serve as liaison to media

handle and monitor all social media for the city

write or collaborate on press releases

started City Facebook and Twitter pages with over 15,000 likes and followers

media alerts including for the City of Newnan Police and Fire and Main Street Newnan

Assisted with internal communications such as compile quarterly management team

report, plan staff meetings, etc.

Create various brochures

develop PowerPoint for City Council meetings

scheduled public appearances for public officials

respond to citizen inquiries; take photos

communication plan for major projects

tape public service announcements

coordinate yearly Newnan Citizen Academy

update city website with content and pictures

hosted the City’s monthly television show

writes weekly city column for the local paper

serve as the city representative on various city commissions and community


collaborate with each department within City operations

plan special events and grand openings for the city’s departments

worked with US Census Bureau for the ‘2010 Portrait of America’ Campaign

Feb. 2003-Feb 2006 CNN, Atlanta, GA

National Desk Freelance Editor

Assisted in attaining breaking news stories on air in a very timely manner

Update news stories for national desk and network

Communicate with CNN Bureaus for updating news stories

Communicate with Regional Affiliates to get stories

Scan Associated Press Wires and affiliate websites for news

Setup live shots for network with affiliates

Setup feeds to get all stories in from CNN affiliates

Organized 'point to points' for CNN affiliates for fiber feeds

Gather factual information for producers on working news stories

Review affiliate feeds for all video elements

Retrieve news stories for CNN affiliates and CNN New Source, Pathfire

Handle network affiliate requests for specific regions

August 2004 - December 2005 United Way of Metro Atlanta

Loaned Executive Program

organize rallies for a fundraising effort for United Way for donor accounts

did presentations at rallies

increase donation revenues by $50,000 for the 2004 campaign year

audit funds coming in through donor company accounts promptly

generate funds for United Way Metro Atlanta for their 2004 campaigns in Coweta


set up rallies quickly

Created excellent client service for United Way donor companies

collaborate with the United Way donor companies for their campaign rally setups and

implemented ideas for rallies

generate more awareness for United Way in Coweta County during the campaign


organize 'grantees speakers' and grantee tours

December 2002- January 2005 Fox 5 Atlanta- WAGA Newsdesk Freelance Editor

Assisted in attaining breaking news stories on air in a very timely manner

Sent camera operators on scenes to get stories for sound on tape with city officials or


Updated news stories for reporters, Update computer with press releases

Communicated with reporters in the field

Gathered factual information for producers on working news stories

Worked with news reporters and live trucks operators to get stories on air

Handled viewer questions concerning news stories and segment questions

Additional Media Work Experience

May 2000- Jan 2002 KPRC- NBC - Houston, TX

Newsdesk Editor & Segment Producer

coordinated and scheduled segments for Meteorologist Chuck George

Produced show ideas and segments for 'Neighborhood Weather' including local cut-ins

for NBC's ‘The Today Show’

Updated news stories for reporters, Update computer with press releases

Communicated with reporters in the field

Gathered factual information for producers on working news stories

Scheduled guest speakers for newscasts


3CMA – County -City Communications & Marketing Association

Alumni at University of Houston

Public Relations Society of America PRSA


1/ 2009 Masters of Arts Degree in Education Curriculum, University of Phoenix

5/ 2000 University of Houston Houston, TX

Bachelors of Arts in Communications, Media Productions

Courses of study included: Business Organizations, Journalism Writing, Video

Editing, History of Television and Film, Media Research

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