DIKA T. MBA • http://www.linkedin.com/in/mbaotc

• 2601 Woodland Park Dr #8203, Houston TX, 77077 • ac4n2a@r.postjobfree.com • 832-***-****

IT Professional with 13+ years of applying cutting-edge technology and implementing IT strategies to develop systems that optimize business performance in diverse industries.

An experienced Scrum Master, creative and result-oriented individual with strong problem-solving and analytical skills and an excellent background in IT innovation – eligible to work in the US without sponsorship.

PROFESSIONAL EXPERIENCE

Scrum Master / Agile Project Manager – Live Dots Digital, Houston, Texas. (Jan 2018-Date):

Lead and coach the company in its Scrum adoption and planning Scrum implementation;

Facilitate daily standup, sprint planning, sprint reviews and retrospective and follow up on action items for continuous improvement;

Update agile tracking system to provide stakeholders with current sprint status and progress;

Participate in Scrum of scrums and pre planning meetings to groom product backlog, prioritize defects and plan future sprints;

Manage a cross-functional and geographically diverse team to collectively own and tackle product development, testing and release responsibilities;

Assist team with removing impediments by collaborating with other scrum teams to successfully accomplish the planned sprint deliverables and meet project deadlines;

Business systems development, analysis and management;

Data management for 4 websites with the Wordpress Content Management System.

Agile Project Manager / Chief Innovation Officer / Business Analyst / IT Consultant – Live Dots Digital, Abuja. (Dec 2012-Oct 2017):

Improved Return on Investment by effecting several business innovations;

Managed a 3 -week Sprint to set up a French Language e-learning center;

Led and participated in the design, development, testing and deployment of software, hardware, network & data systems with the Agile methodology;

Set up payment portals for e-commerce sites in partnership with e-payment SPs;

Encrypted communications between websites and browsers with SSL certificates;

Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums/Standups, Sprint Check-In, Sprint Review & Retrospective;

Gathered requirements and created Business Required Documents for them;

Partnered with vendors and reviewed SLAs to meet clients’ business needs;

Executed development projects and worked with teams to achieve goals;

Trained clients to use existing and new IT infrastructure systems;

Designed and developed data management solutions;

Played Project Manager roles in most system development life cycles;

Consulted with, developed and managed various brands for clients;

Documented several system and operation procedures after development.

Head, Business Development & Strategy – NIIT / Basic Information & Communication Systems, Abuja Nigeria. (Jul-Oct 2012).

Executed a project for the migration to a financial electronic solution;

Developed a data management solution for Insurance salespersons;

Furnished the development team with business needs as a Product Owner;

Participated in daily business development and strategy duties;

Contributed in corporate decision-making with the rest of the management;

Developed strategies for and supervised the Marketing team.

Head of Design / IT Specialist – Alwaizcute Cyber Creations, Owerri, Nigeria. (May 2009-Oct 2010).

Invented and produced rechargeable illumined frames and created electronic photo albums;

Installed and managed Windows desktops while monitoring application licences and updates;

Periodically set-up network connections and connections between devices;

Headed the Multimedia Design team.

Electronic Business / ATM Custodian (Banking Assistant 1) – First Bank of Nigeria Plc, Owerri, Nigeria. (Feb 2008-Mar 2009):

Boosted debit card production by 250%;

Data analysis/forensics, threat detection and prevention for 11752 debit cards;

Developed an inventory on MS Excel to easily track cards tracked in ATMs;

280% gross revenue for all ATMs by transactional and behavioral analysis;

Managed ATMs & ATM servers and assisted NCR technicians in maintenance;

Rendered excellent customers service via the bank’s electronic business duties;

Managed Cards & Channels (ATM/debit card) and liaised with the data center.

EDUCATION

BS, Computer Science – Benson Idahosa University, Benin, Nigeria (2005).

SSCE, WAEC – Government Secondary School, Owerri, Nigeria (1997).

CERTIFICATIONS & AWARDS

Professional Scrum Master I – Scrum.org (Feb 2018).

Diploma (B2) French Language – International Center of Pedagogical Studies, Sèvres, France (Mar 2016).

Excellence Award – Nigerian Top Executives in the IT & Software Industry: Volume 2: K-Z (May 2015).

Diploma (B1) French Language – International Center of Pedagogical Studies, Sèvres, France (Oct 2014).

SKILLS

Scrum

Waterfall & Agile SDLC Methodologies

Debit Card/ Debit Card Solutions

ATM Troubleshooting & Servicing

E-Commerce/Online Financial Systems

Product/Project Management

Business Systems/Solutions

Data & Business Analysis

Database Management (SQL, MySQL)

Windows Operating System

Content Management Systems

Customer Service

Interpersonal Relationship

Intercultural Relationship

Entrepreneurship

Quality Assurance/Evaluation

Training & Development

Team Leadership

Microsoft Office Tools Office 365

UI & UX Design

RELATED CORPORATE TRAININGS

Basic Laws of Contract & Agency, Consumer Behaviour, Entrepreneurship & Business Environment, Information Technology Application

– College of Insurance & Financial Management (Oct 2014).

Enterprise Content Management; Electronic Business; Finacle – banking solution; Exceptional Customer Service; Relationship Management; Compliance

– First Bank of Nigeria Training & Development (2008 & 2009).

FLUENT LANGUAGES

French

English

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