Customer Service Real Estate

Cheryl L. Moore

***** ******** *******, ******** ***** ***********@*****.*** 313-***-****

QUALIFICATION HIGHLIGHTS

•Extensive knowledge in the customer service industry

•Identified as being a problem solver

•Awarded 2009 Detroit Summer Finance Institute-city of Detroit Finance Dept. Certificate of Recognition

•Interacts effectively with customers, staff, and management

EXPERIENCE:

United Way Southeastern Michigan 2016-2017

Processor

•Verify LSP documents from clients who applied for DTE energy efficiency program

•Support accurate, consistent, and efficient document processing

•Answer phones for customers from 211 for information and resources

Pinnacle Real Estate & Investments, Inkster Michigan 2010-Curent

Broker Assistant

•Compile and prepare paperwork, catalogue finished files; inspect paperwork for errors (purchasing and leasing agreements)

•Interview clients who would like to purchase real estate

•Promote sales through advertising and marketing; hold open houses for potential buyers

•Accompany buyers to view selected properties for sale and inspections

•Coordinate meetings with Title, Inspections, and Insurance companies

Diamond Hospitality, Sterling Heights, Michigan 2011 – 2012

Inventory Clerk

•Identified and verified inventory for ordering

•Prepared shipping and receiving invoices for ordering

•Reviewed orders for completeness according to procedures and expedited orders for processing

•Verified and examined inventory as delivered for accuracy

•Supervised the storage of inventory and cleaning the rooms for storage materials

MI Works, Detroit, Michigan 2008 – 2009

Intake Specialist-Intern

•Screened applicants for summer youth employment; assisted in formatting resumes

•Organized and processed applicant’s applications for approval

•Systematically improved the application process by executing organizational skills

•Successfully decreased wait time for qualified applicants

•Processed applications in a timely manner

EDUCATION

Wayne County Community College, Detroit Michigan

Associates of Arts -2015

SKILLS

•MS Word

•Excel, PowerPoint

HONORS

City of Detroit Finance Department -Summer Internship Program

Certificate of Recognition

VOLUNTEER EXPERIENCE

University of Detroit Jesuit High School and Academy, Detroit, Michigan Auction Co Director 2004-2009

Capuchin Soup Kitchen, Detroit, Michigan 2010-present

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