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Project Manager

Elmer, New Jersey, 08318, United States
March 01, 2018

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Melissa A. Romagnoli

*** ******* ***** ***********, ** 08343

H: 856-***-**** C: 856-***-****

Sr. IT Project Mgr.

Business Technology Mgr.

Broad and deep experience with implementing enterprise wide technology projects that lead to large-scale change. Proven ability to spearhead projects that enhance efficiency, customer facing portal implementations, increase information accessibility, and improve bottom-line results. Extensive expertise in leading mission-critical roles with the leadership, interpersonal, and communication skills to manage large, cross-functional teams. Also fulfilling duties as the Interim Business Technology Manager.

Skilled in building high-performing teams and cultivating relationships across the organization to create mutually beneficial solutions. Known for recognizing the contributions of employees, providing them with the mentoring, support, and tools they need to succeed.

Areas of Expertise:

l 10+ year Project Management l Customer Liaison l Release Management

l eCommerce l Process Automation l Vendor Management

l Integration Planning l Software Development Life Cycle l System replacements

Professional Experience

Speedy title & review services (STARS) August 2014-December 2017

National appraisal review services company

Serving the mortgage industry

Senior IT Project Manager, Interim Business Technology Manager (2014-Present) Manage and governance of large scale technology projects from justification, initiation, documentation, risks and issues management, testing and implementations. Facilitate meetings with stakeholders, line of business management and customers to gather and document requirements. Manage implementations with stakeholders, vendors, offshore development, test teams, 3rd party vendors and customers. Identify scope creep and risks to expedite resolution. Manage vendor selection process through Request for Proposals and system ranking process. Project implementations using Iterations, waterfall and agile methodology. Act as subject matter expert for client facing solutions. Create test scripts and perform testing within QA and Production environments. Perform daily, weekly and monthly project status updates and reporting to stakeholders and external customers. Oversee all IT related technology changes and implementations including network and telecom. Act as liaison to provide training, onboarding of new systems to staff and clients. Manage project and department budgets including project costs, project iteration implementations and software license renewals. Asset management and compliant destruction. Manage cross functional teams and projects. Oversee all business technology staff, offshore development, project managers, business analysts, vendors and testing teams. Proven capabilities working in agile, waterfall and software development life cycles. Support business operations, technology uptime and customer experience initiatives. Review and approve all defect submissions, change request and system releases.

Act as primary point of contact with PHH Mortgage and CoreLogic to assist with project implementations and ensure contract SLA requirements are met.

Recent projects completed:

STARS Merger/Acquisition – identify all necessary solutions and data storage points that STARS will need to merge from the CoreLogic Network to PHH Mortgage Network. Document data conversion requirements for Exchange, File Share, SkipJack solutions. Present current telecom capabilities and configurations along with network layout documentation.

Project Underwriting Solution – create new client facing website and back office solution to manage new business, production workflow and accounting transactions.

Office Relocation – Create floor plans, select vendors including furniture, technology and electrical. Document relocation processes, test network systems and ensure floor plan is set up as required.

Oracle Database Implementation -implement financial accounting solution to manage, track and report on Accounts Payable and Accounts Receivable.

Tax database redesign – oversee creation of new enterprise tax database software with enhancements, data conversion and build out of accounting functions.

Data Warehouse – create enterprise wide software solution using a relational database (DB2) to produce client and business reporting

Enterprise Wide Automation - implement new software to automate processes to reduce manual tasks and headcount

Network redundancy and failover test – identify key systems, create test scripts and ensure failover equipment is functional

Skipjack order management and processing solution– testing weekly releases into QA and production environments

Decommission Location – create plan to decommission facility, equipment and terminate vendor contracts

Enterprise technology upgrade – manage teams to perform technology network refresh from IBM to Linux platforms

Disaster Recovery Test – identify systems to perform testing on, plan testing and back out planning, perform 2017 DR testing

Tax Automation Project: -Identify manual processes across the enterprise and benefits of automating accounting jobs using an IBM/BP Automation solution. Implement new automation jobs to reduce touch points and realign staff.

American Collectors Insurance, Cherry Hill, NJ 1996-july 2014

National specialty insurer of collector cars and collectibles.

Manager of Operations, Projects and Information Technology (2007-2014) Research and outline projects that drive change, improve customer experience and reduce costs. Establish standards for measuring customer experience. Define requirements for production output including reporting, document issuance and billing standards. Select vendors for new solutions using RFP processes. Manage vendors for operations, information technology, finance, accounting, cancellations, equipment, building maintenance and processes. Review and approve contracts; scope of works; define risk sharing, reporting metrics and SLA’s. Align vendors with business expectations and ensure deliverables are achieved. Lead and implement continuous companywide improvement of processes, controls and communication. Manage large IT and Operation projects including projects for large carrier partners such as USAA, Nationwide, AIG, Geico and Amica. Serve as the primary contact for large business relations and identify opportunities to increase product awareness. Manage the onboarding of new business partners. Collaborate and contribute to growth of business. Create security and personnel policies. Coach and mentor staff to achieve career objectives. Plan and implement changes to core systems and websites to enhance customer experience. Create, plan, test, and implement business continuity and disaster recovery plans. Manage acquisition of new businesses, analyze and determine best use of acquired system and identify integration and data conversion options. Manage $5.5M budget; supervise 35 employees.

Project Manage Systems Enhancements:

Conducted a cost/benefit analysis and researched options for an in-house exchange server versus a hosted exchange solution. Identified best-fit vendors; created, distributed, and reviewed RFPs; outlined demonstration requirements and collected solution functions; and analyzed administrative capabilities and costs. Implemented new Exchange environment.

Researched solutions to replicate data offsite as part of the company’s disaster recovery and business continuity plan. Compared features, usability, administrative capabilities, and costs. Identified co-location facility, implemented MPLS lines, conducted training, and performed failover testing.

Implemented a new full AL3 policy download in collaboration with the company’s largest business partners, USAA, Amica, Liberty Mutual, for a B2B data-sharing download. Gathered reporting requirements, researched and compared options, and facilitated demonstrations. Managed all vendors and worked with business partners to implement a successful solution. The company is now certified in one of the most-used policy management systems and can offer the service to other large business partners.

Companywide Leadership:

Implemented new financial insurance software solution that provides insurance underwriting rules, claims management and reporting, policy issuance, billing and invoicing along with document policy printing capabilities.

Create new client facing website for insurance quoting, policy management and payment processing. Collaborated with industry leaders such as USAA, to collect requirements, facilitate meetings for testing results and implement.

Convert 11 million documents to imaged documents. Identify vendor to perform imaging, negotiate contract, design implementation process and schedule and outline quality assurance checks to ensure accurate results. Design new imaging solution requirements and perform staff training.

Spearheaded office relocation to a new facility including relocating staff; managing existing vendors and new contractors; purchasing, installing, and testing new phone and data systems; designing new server room and training facility; and coordinating workers, inspections, and fire and burglar alarms. Accomplished the move of all staff and equipment with no problems and no unexpected downtime or loss of data. – Awarded the President’s Award including a paid vacation to Disney for successful, seamless relocation of staff, technology and implementation of new floor plan designs.

Created and implemented five-year strategic plans for IT, Operations, and System programming and testing, in support of the company’s plan. Outlined a new culture, designed company’s new mission and vision statements, created new employee benefit packages, and established department and company scorecards outlining achievements and challenges. Implemented new company branding requirements, mapped out processes to increase bench strength, created a training plan for the management team, and outlined disaster recovery and business continuity requirements.

Established a new office in Pennsylvania including selecting and installing new phone system, purchasing supplies and equipment, overseeing voice and data drops, conducting training, and connecting the new office with the headquarters in New Jersey.

Researched options and implemented a technology solution that allowed remote agents to work from home, as a response to a hiring surge and limited space within the existing facility. The chosen solution has allowed the company’s remote agent pool to continue to grow.

Education & Professional Development

Camden County College, Blackwood, NJ

* Coursework in Business Management (50 credit hours)

American Collectors Insurance

* Coaching Up and Strengthening Our Bench


* Exchange Hosted or Not


* Strategic Planning


* Mail Security, Coaching, Process Improvement


* Disaster Recovery and Business Continuity


* Firewall, Disaster Recovery, VMware

Camden County College

The exceptional Leader

Project Management Bootcamp Training May 2017

Professional Affiliations

FEMA Government Communities (2012-Present)

Association of Contingency Planners (2012-Present)

Windstream Customer Advisory Board (2007-2014)

Everwise Volunteer Mentoring program (2012-Present)

Project Management Affiliations (2014-Present)


Louse O’Donnell – Manager at STARS 856-***-**** Currently works at TD Bank

Maria Bergan – Manager at American Collectors Insurance 856-***-****

Laura Packard – VP at Aartrijk 832-***-****

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