Customer Service Assistant

Elizabeth Kathleen Maw

*** *** ****** *** **********, CA 95819 916-***-**** *********@*****.***

PROFESSIONAL PROFILE

Administrative assistant with skills to deliver outstanding customer service.

EXPERIENCE

Home and Pet Management – 2012 to Current while seeking career employment

SELF EMPLOYMENT

Providing vacation and other needed home management services to clients who required pet care, home sitting and other home services

Administrative Assistant

MAW MICHENER & ASSOCIATES ~ Citrus Heights, CA (7/2010 – 10/2012 -part-time)

Administrative support for two partners, five agents, and two customer service representatives (CSRs) for an insurance broker. Efficiently managed a 7-line telephone in a high-volume environment. Assisted clients with making police reports and filing claims. Processed incoming and outgoing mail. Managed dead and expired files and coordinated with a third party vendor for their storage.. Updated and programmed the postage meter.

Handled payment of delinquent payments for client’s accounts pending cancellation.

Developed a process to track delinquent accounts.

Met critical timelines using strong organization, time-management and prioritizing skills.

Developed a positive, professional relationship with clients and co-workers.

Patient Intake Coordinator Patient Account Assistant

MERCY HOME HEALTH AND HOSPICE ~ Rancho Cordova, CA - (3/2003 – 1/2010)

Patient Intake Coordinator (2 years). Ensured that patients recently released from the hospital received appropriate clinical care in their homes. Input referrals from Mercy hospitals and doctors' offices, transcribed patient medical histories and case notes in the computer and contacted insurance companies to verify eligibility and coverage for services. Managed clinicians' schedules. Managed heavy telephone traffic from patients, clinicians, family members, and doctors. Calmed upset clients during urgent and emergency situations and contacted appropriate medical professionals for assistance.

Successfully juggled numerous priorities simultaneously.

Received cross-training in every department in order to cover for team members during absences.

Named Employee of the Month for exemplary service.

Earned several Mercy Touch recognitions based on nominations from peers, medical supervisors, and administrators.

Patient Account Assistant (5 years). Verified that doctors' orders were signed in a timely manner so Mercy Home Health and Hospice could get paid. Maintained the physician database with current phone numbers, addresses, and licensing information.

Assistant Manager of Handbags and Accessories Christmas Boutique Manager Payroll Assistant Asset Protection Agent Customer Service Agent

SAKS FIFTH AVENUE ~ San Francisco, CA - (10/2000 – 8/2002)

Served in numerous positions as needed for a high-end clothing, cosmetics, and housewares retailer.

Assistant Manager of Handbags and Accessories (5 months). Increased sales with high standards of customer service. Supervised 10 sales associates, managing up to six on any given shift. Collaborated with the department manager to establish schedules and to train new associates in sales, customer service and merchandising. Investigated fraudulent returns of suspected knockoff merchandise and contacted the Asset Protection Department as necessary. Received and inspected inventory and troubleshot discrepancies. Designed eye-appealing merchandise displays. Maintained a well organized stock room.

Christmas Boutique Manager (4 months). Managed one assistant, planned and merchandized the holiday boutique.

Asset Protection Agent (3 months). Monitored security cameras to discern suspicious activity. Served as a witness during interrogations of shoplifters. Signed employees and their belongings in and out. Tracked inventory signed out to clients to try on at home.

Customer Service Agent (2 months). Assisted customers by phone and received account payments

Payroll Assistant (8 months). Collected time cards, distributed paychecks, and created badges for new employees.

EDUCATION

American River College ~ Sacramento, CA ● California State University, Sacramento ~ Sacramento, CA

Completed four years of coursework, including general education, psychology, photography, and art.

COMPUTER SKILLS

Proficient in Microsoft Word, Excel, and Outlook. Adept in PC and Mac platforms.

Received Certificate for Microsoft Basic Training in January 2018

Currently enrolled in Advanced Microsoft Training

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