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Customer Service Support

Beltsville, Maryland, United States
March 01, 2018

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Lina Hoang Quach

***** *** **** *****

Beltsville MD 20705



Detail-oriented individual who exemplifies professionalism, self-motivated, ability to manage multiple projects and tasks at any given moment. Proficient with customer relation skills with the ability to perform in any work environment. Demonstrated history of successful and effective issue resolution while facilitating efficient network and software operations. Looking to obtain a customer support position that will utilized my interpersonal skills and experience.


Conflict & Issue Resolution

Customer Service

Process Development

Detailed Reporting

Research & Coordination

Project Management & Support

Training & Development


CompTia A+ certified

Possess considerable experience in management, customer service and accounts dealing.

Advanced proficiency in computer applications including Microsoft Office Suite, mobile devices, end user support, incident remediation, and metrics.

Ability to discretely and confidentially execute, monitors, implements and enforce the corporate financial policies and procedures.


Elegant Inc.

Customer Support 2015 – Present

Bethesda, MD

Ensure client satisfaction by providing adequate and thorough customer support and problem resolutions

Interpret monthly financial reporting metrics to safeguard the growth of the company.

Support management with customer interface portal and POS systems.

Performed base level online IT support.

Develop and maintain successful relationships with vendors and consumers.

Support daily operations through inventory tracking, protocol improvements, marketing enhancements, quality assurance.

CBL Inc.

Customer Support 2006 - 2015

Severn, MD

Worked with various computer systems to address customer needs and resolve account issues.

Supported management in the preparation of monthly revenue and expense tracking.

Maintained understanding and patient demeanor during difficult customer interactions.

Worked with marketing vendors to enhance product movement

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