PROFESSIONAL OBJECTIVE

To obtain an Administrative Assistant position that will enable me to prove my Customer Service /Office Support skills, comprehensive academic achievements, and ability to produce consistent quality work

QUALIFICATIONS SUMMARY

Ambitious worker with positive energy and outstanding communication, organizational, and time management skills – Strong sense of accountability and personal investment – Demonstrates flexibility and aptitude in working both independently and as part of a team – Produces high quality work with minimal supervision – Conscientious and detail-oriented – Excellent ability to identify areas of improvement and solve problems – Values team collaboration

EMPLOYMENT HIGHLIGHTS

ADMINISTRATIVE VOLUNTEER/EVENT PLANNER “WORKAWAYER” and PERSONAL ASSISTANT

Federación de voluntarios internacionals, workaway, Latin America 2016 – 2018

Responsible for helping host family with 3 main tasks: office support at International Language School; Social Media Marketing, and Event Planning; in charge of maintaining contact list spreadsheets and RSVPs while planning events such as Cinco de Mayo, language classes, salsa/tango dance classes, cooking classes (Mexico)

Provided Front Desk coverage/Office Management (Ecuador) and acquired the title of Assistant Leader of Volunteers in the planning of a 300 year old chapel (Columbia)

Personal assistant for small construction start-up (SRG, Boston, MA)

OFFICE ADMINISTRATOR 2013 – 2016

The Salvation Army, Lowell, MA

●Responsible for providing community resources and administrative oversight of front office

●Event Planning prepared several major annual and monthly events, such as volunteer appreciation banquets, donation breakfasts, and fundraiser walks from start (sending Save the Dates, securing hotel contracts, tracking attendance) to finish (invoicing, thanking donors); communicating with venues and assisting Public Relations Advisory Board Committee Director on logistics to ensure events run smoothly (DIY centerpieces, creating name cards for honorary chair and head table/companies, seating chart, parking passes, etc)

●Vendor Relations; in charge of inventory of office supplies/equipment and remaining within fiscal budget

●Invited to be in charge of taking and distributing Minutes at Advisory Board meetings due to excellent command of the English language, writing ability, speed typing, and past minute-taking experience

●Conducted yearly intake on hundreds of low-income families and verified confidential documents to determine qualification of food, clothing, shelter and holiday gifts for children

●HR on-boarding of new employees recruited seasonal employees and volunteer groups, reviewed resumes and new hire paperwork; verified I-9’s; and assisted Kettle Coordinator schedule workers at various shifts and locations, maintain time cards, and process background checks; Assist Family Services Director on pre-hire paperwork of court-ordered community service volunteers and Youth Ministry Volunteers

●Created fliers and brochures on Corps programs and Welcome Packets for new members; edited upcoming events and printed weekly Sunday bulletins in a timely manner

●Demonstrated compassion and proper discernment while helping refugee families of various socio-economic, ethnic, diversified backgrounds fill out applications for food, federal phone, jobs, SSDI, DMH, housing, etc.

●Accurately calculated monthly corps statistics for Headquarters and generated reports for fiscal review

ADMINISTRATIVE CONSULTANT/INDEPENDENT CONTRACTOR & WORLDWIDE VOLUNTEER 2009–2013

Marketing Coordinator: Toxikon - 2013

Administrative Assistant/Event Coordinator: Butler Property Management - 2012

HR Assistant: NxStage - 2011

Event Planner/Brand Ambassador: Modern Promos – 2010-2011

Executive Assistant: National Grid, Shire ; 2010

Receptionist/Front Desk Support: Boston Sports Club - 2009 - 2010

●Office Support/HR: greeting customers; routing phone calls; formatting documents; mail distribution; invoices; filing, faxing, and copying documents; preparing correspondence; data entry; ordering office supplies; travel arrangements; calendaring, learning and mastering new intranets; talent acquisition; new hire paperwork; scheduling interviews; I-9 verifications; reference checking; org charts; Applicant Tracking Systems

●Events/Marketing Support: Event planning; trade shows; marketing campaigns; conference room set-up & breakdown; presentation prepping; brand promotions; product sampling; venue relations

●Achieved goals set out in Care Management Plan including running educational games and group activities, providing emotional support, & helping disadvantaged youth reintegrate back into society (Guadalajara, Jalisco)

EXECUTIVE ADMINISTRATOR 2007–2009

Nelco, Woburn, MA

●Responsible for supporting President/CEO

●Acquired a newly created job role: EHS (Environmental Hazard & Safety) Coordinator to assist in OSHA and HazMat trainings and tests for PM’s, General and Sub-Contractors, and Union Workers and maintain GMP and KPI’s while maintaining ISO 9001 certification

●Earned credit for devising a new process for tracking/filing HR documents on new hires and exiting interviews; and trained HR Assistants in our out-of-state branches

●Supported high level executives in multiple projects drafted policies; assembled procedures; upheld schedules; coordinated conference calls; implemented agendas; updated FY business calendar; invited attendees to meetings; maintained documentation, etc.

●Event Planning: researched and booked reservations with hotel sales directors, audio/visual managers, banquet supervisors, and travel agents for Board of Directors meetings, small group tutorials, company-wide seminars; in charge of planning company golf outing and employee holiday party

●Supported HR Director personnel files; new hire/exit interviews; offer letters, COBRA, 401(k); worker’s compensation; open enrollment meetings; acclimation of new employees; performance reviews; edited Employee Handbook; remained on top of federal rules and regulations (FMLA, EEO, ADA, and HIPAA)

●Independently learned Visio software and designed all departmental and divisional organizational HR charts

ORGANIZATIONAL DEVELOPMENT COORDINATOR (Obtained Security Clearance) 2005 – 2007

Hanscom air force base, department of defense, Bedford, MA

●Responsible for assisting ODC Captain with business development, maximizing mission and employee output (Human Practices Inventory Model), and providing administrative support in DOD Personnel Division

●Created learning tools to compliment custom plans and identify areas of development/enhancement/progress

●Administered surveys (MBTI personality tests, Needs Assessments) to locate underlying problems and assist Statistics Contractor in creating documents displaying rate of improvement in employee engagement, customer appreciation, and efficiency to present to Air Force General

●Assisted in Air Force Network Centric Wing facilitations to increase organizational performance

●Applauded for successfully summarizing feedback from Q&A sessions between colonels and their subordinates to help improve communication and morale

TEACHER 2002 - 2005

St Mary’s Immaculate Conception and Sylvan Learning Center, Lawrence, MA

●Responsible for fostering a love of learning in an inner city Third Grade classroom

●Mentored student-teachers by providing an awareness of what constitutes excellent teaching in an urban environment, and familiarized them with the legal and moral responsibilities of the teaching profession

●Designed and taught lesson plans in all subjects with regards to the Mass Frameworks of Education

●Implemented various evaluative procedures to assess student learning, field trips to bring classroom to life

●Assisted in an after-school Crisis Intervention group with troubled inner city youth grades 6-8

EDUCATION

Merrimack College, North Andover, MA

●Bachelor's Degree, GPA 3.7, Magna Cum Laude, Major: Education (Massachusetts Teaching License)

●Awards: Presidential Scholar, Dean's List, New England Catholic Scholarship

●Affiliations: Campus Ministry, Amnesty International, Alpha Sigma Tau, Focus in Transition Volunteers

SKILLS

MS Office Suite; cloud-based Microsoft 365: Word, Excel, PowerPoint, Publisher, Outlook, Visio, Forms

Google Platform and online file sharing: OneDrive, OneNote, Dropbox, Evernote

Social Media Marketing; TeleVideo Communications

Operating Systems-Windows, MacOS & Linux; Internet Browsers- Firefox, Chrome, Explorer, Microsoft Edge

Typing (85 WPM, 100% Accuracy)

Spanish (Entry-Level speaking, intermediate reading & writing)

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