Customer Service Representative

AMY E. RICH

Wauwatosa, WI. ***** 414-***-**** *********@*****.***

OBJECTIVE

A passionate and committed new graduate seeking a challenging opportunity in the marketing industry that can provide growth and a rewarding career path.

SKILLS & ACCOMPLISHMENTS

Exceptional multi-tasking, planning, time management and organizational skills.

Ability to create a positive work environment and inspire confidence in others.

Strong verbal and written skills especially during high-pressure situations.

Effective listener with creative solutions for clients and employers.

Excellent problem solver with strategic and critical thinking skills.

TECHNICAL SKILLS

Microsoft Office: Word, Excel, Access, PowerPoint, Outlook

Adobe Photoshop & Lightroom

Corel PaintShop Pro

Google Docs/Slides

Social Media Savvy (LinkedIn, Facebook, Pinterest, Twitter, Blogging)

PROFESSIONAL DEVELOPMENT

MILWAUKEE AREA TECHNICAL COLLEGE

Marketing Management 09/2014-12/2017

Registered Nursing 01/1999 -12/2001

Awarded Dean’s (Provost) List every semester (Marketing) GPA 3.79

Nominated for Milwaukee Journal ‘Nurse of the Year’ in 2005.

WORK EXPERIENCE

Marketing/Events Internship 02/2017- Present

Wisconsin Harley-Davidson, Oconomowoc

Assisted with planning, set-up and execution of 20+ promotional events.

Managed 10-15 event volunteer staff throughout 5-day Harley-Davidson Rally with approx. 1,000 attendees.

Designed, created and distributed promotional materials and Administrative duties

Collaborated with sponsors, vendors, entertainers and event staff for multiple Harley-Davidson events.

Created and updated customer contact data capture Excel spreadsheets.

Photography 04/2013-09/2017

OneMoreShot Photography

Executed digital photography work flow: capturing, downloading, editing, printing, backup and cataloging

Managed social media marketing

Equipment set up at venues to capture memorable moments at class reunions, weddings, parties and on-site portrait locations.

Committed to exceeding customer expectations in customer service: projects completed on time, flexible scheduling.

Registered Nurse, ICU 01/2002-05/2013

St. Mary’s Hospital, Milwaukee

Supervised the flow of patients and staff on 48- bed surgical floor.

Charge nurse of 4 surgical units

Managed care for diverse patients requiring critical care.

High level execution on Code Blue team for entire hospital.

Developed close relationships with medical staff, patients and their families in a consistently high-stress environment.

Organized an Integration Team to unite management with nursing staff during challenging hospital merger.

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