Manager Customer Service
Resume:
Lisa Shalala
Strongsville, OH *****
ac4n0b@r.postjobfree.com
Objective
To obtain a challenging managerial position in the retail industry with a dynamic and established company
Skills
•Proficient in Microsoft Word and Excel
•Database software
Employment
Macy's, Inc. - Strongsville, Ohio 2005 - 2018
Shiseido Cosmetics Counter Manager
•Manage all aspects of sales and customer service functions including product ordering and inventory control, counter presentation and visual displays
•Develop and maintain relationships with 400+ active clients
•Plan and organize10 promotional cosmetic events per year including 2 large-scale seasonal events
Macy’s, Inc. – Parma, Ohio
L'Oreal Designer Fragrance Specialist 2001 - 2005
•Performed same responsibilities as above
Zale Corporation - Strongsville, Ohio 1997 - 2001
Store Manager
•Increased store sales volume from $800,000 to $ 1.1 million
•Increased repair profits by 10% in first year
•Awarded for 100% inventory in all 4 years
•Recruited, hired, and trained new employees
•Responsible for 20% of store's sales
•Planned and organized 5 special events and re-mount shows per year
•Designed counter displays and visuals
Dillard's Department Stores - Parma, Ohio 1994 - 1997
Shiseido Cosmetics Counter Manager
•Performed same duties as current position at Macy's
Education
The Cleveland Institute of Art, Cleveland, Ohio
Bachelor of Fine Arts Candidate
Major: Graphic Design
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