Jean McEntarfer, PHR
**** ********* **** **********, ** 45449 H 937-***-**** C 937-***-**** ac4mzy@r.postjobfree.com
EMPLOYMENT HISTORY and EXPERIENCE
Teleperformance USA - 8/15 - Present
Human Resource Manager
Lead Human Resource function
Employee relations/retention for call center environment
Oversee and administration of Leave administration/Workers' Compensation/FMLA
Benefit Administration and Wellness Initiatives
Oversee Recruiting Process and advise Managers/Supervisors on Development for Succession Planning
Advise Management and Supervisors on "Best Practices"
HRIS Administration
Community outreach
500+ Employees
Greater Dayton Regional Transit Authority - 03/07 – 4/15
Human Resource Coordinator/Sr. Human Resource Manager
Assist in the recruitment process
Develop new hire orientation, phone interviews, on- site interviews
Intake of Workers' Compensation claims, processing, hearings, etc.;
Administration of FMLA Program - an average of 300 requests per year
Creation of tracking program for metrics
Employee Training and Development == hourly and supervisory
Administration of Certification/Compliance Programs and Return to Work Programs
Search Committee and Implementation of HRIS System
Reduction of Absenteeism – (by 25%)
Counsel and Administer grievance hearings/arbitrations
Crown Personnel Services - Ohio Department of Job and Family Services - The Transition Center (09/06 – 02/07)
Employment Specialist
Developing and Conducting Workshops for Resume Writing, Interviewing Skills, and Internet Employment Search for Displaced Workers., Processed Claims for State Assistance
Carlisle Engineered Products, Inc./ CEP Products, LLC, – (08/01- 06/06)
Human Resource Manager
Set up Human Resource Department, wrote employee handbook, developed policies
Recruitment of workforce 300% increase in 2 year period
Reductions of absenteeism from 12% to 4% annually
FMLA/Leave Administration, Benefit Administration
Employee/Organization Development/Relations
Workers' compensation - Reduction of lost time incidents – 0 lost time for past 30 months
Establish Safety Program and Training (TS 16949)
ADP/Paychex Payroll Administration
The Timken Company – (02/94-07/01)
Human Resource Manager
Recruitment for new facility
Developed training program for new employee orientation
Employee/Organization relations/development - QS 9000
Conducted Safety and OSHA Training
Monitored Worker’s Compensation
Benefit Administration, and QS 9000
SKILLS & ABILITES
Human Resource Professional with 15+ Year Experience
Proficient in Employee/Organizational Relations/Development, Recruitment, Benefit Administration, Safety and OSHA Training, FMLA, Government Compliance, Worker’s Compensation
HR experience in Non-Union Manufacturing & Union – Public Sector
EDUCATION/CERTIFICATIONS
BA – cum laude
The University of Dayton
PHR
Human Resource Certification Institute
MEMBERSHIPS, AFFILIATIONS, and CERTIFICATIONS
Preble County Workforce Policy Board - Area 7 - Former
Preble County Business Advisory Council – Business Chair - Former
Member Miami Valley Human Resource Association
HIGHLIGHTS
- Speaker Ohio Department of Public Employers -- Transportation
Reduction of Absenteeism Strategies
- Contributing Writer to White Page Paper for Investigative Agency based in San Francisco on Workers' Compensation/FMLA Strategies/Warning for Employers