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Human Resource Manager

Dayton, Ohio, United States
February 27, 2018

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Jean McEntarfer, PHR

**** ********* **** **********, ** 45449 H 937-***-**** C 937-***-****


Teleperformance USA - 8/15 - Present

Human Resource Manager

Lead Human Resource function

Employee relations/retention for call center environment

Oversee and administration of Leave administration/Workers' Compensation/FMLA

Benefit Administration and Wellness Initiatives

Oversee Recruiting Process and advise Managers/Supervisors on Development for Succession Planning

Advise Management and Supervisors on "Best Practices"

HRIS Administration

Community outreach

500+ Employees

Greater Dayton Regional Transit Authority - 03/07 – 4/15

Human Resource Coordinator/Sr. Human Resource Manager

Assist in the recruitment process

Develop new hire orientation, phone interviews, on- site interviews

Intake of Workers' Compensation claims, processing, hearings, etc.;

Administration of FMLA Program - an average of 300 requests per year

Creation of tracking program for metrics

Employee Training and Development == hourly and supervisory

Administration of Certification/Compliance Programs and Return to Work Programs

Search Committee and Implementation of HRIS System

Reduction of Absenteeism – (by 25%)

Counsel and Administer grievance hearings/arbitrations

Crown Personnel Services - Ohio Department of Job and Family Services - The Transition Center (09/06 – 02/07)

Employment Specialist

Developing and Conducting Workshops for Resume Writing, Interviewing Skills, and Internet Employment Search for Displaced Workers., Processed Claims for State Assistance

Carlisle Engineered Products, Inc./ CEP Products, LLC, – (08/01- 06/06)

Human Resource Manager

Set up Human Resource Department, wrote employee handbook, developed policies

Recruitment of workforce 300% increase in 2 year period

Reductions of absenteeism from 12% to 4% annually

FMLA/Leave Administration, Benefit Administration

Employee/Organization Development/Relations

Workers' compensation - Reduction of lost time incidents – 0 lost time for past 30 months

Establish Safety Program and Training (TS 16949)

ADP/Paychex Payroll Administration

The Timken Company – (02/94-07/01)

Human Resource Manager

Recruitment for new facility

Developed training program for new employee orientation

Employee/Organization relations/development - QS 9000

Conducted Safety and OSHA Training

Monitored Worker’s Compensation

Benefit Administration, and QS 9000


Human Resource Professional with 15+ Year Experience

Proficient in Employee/Organizational Relations/Development, Recruitment, Benefit Administration, Safety and OSHA Training, FMLA, Government Compliance, Worker’s Compensation

HR experience in Non-Union Manufacturing & Union – Public Sector


BA – cum laude

The University of Dayton


Human Resource Certification Institute


Preble County Workforce Policy Board - Area 7 - Former

Preble County Business Advisory Council – Business Chair - Former

Member Miami Valley Human Resource Association


- Speaker Ohio Department of Public Employers -- Transportation

Reduction of Absenteeism Strategies

- Contributing Writer to White Page Paper for Investigative Agency based in San Francisco on Workers' Compensation/FMLA Strategies/Warning for Employers

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