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Customer Service Sales

Winston-Salem, North Carolina, United States
February 27, 2018

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Misty R. Barnes

**** *** *** ** *****

Pinnacle, NC 27043


Summary: A highly self-motivated individual that can handle a series of multiple tasks. Individual is very reliable, extremely responsible, and most of all, very committed to the job.

Experience includes Production/Assembly Planning, Inventory Control, Customer Service, Purchasing, and Shipping


Kaba Ilco, Winston-Salem, NC (2002-current)

Production Control / Inventory Control / Material Handler Lead / Shipping Coordinator and Lead

Production Control:

Production /Assembly Planner- scheduling for assembly areas on specific lock models to be built for orders due to ship

Order and release cardboard, foam, and labels needed for the plant

Problem solving for any issues pertaining to parts needed for locks to be built for orders

Purchasing function-Vendor contact to order all purchased parts/outside service parts, and painted parts needed

Worked closely with all Assembly Supervisors to meet weekly schedules

Worked closely with Customer Service and Shipping to ensure current/past due/and priority shipments are met

All parts are maintained through a min/max quantity to be re-ordered

Inventory Control:

Daily Cycle Counts

Process transactions on parts- transfers/adjustments/mfg orders/default locations added

Shared parts between assembly areas to be contained

Negatives on parts not reported

Problem solving and investigating all parts issues to ensure the parts are transacted or reported correctly and that the inventory is correct

Material Handler Lead:

Lead over 9 Material Handlers

Receive stock into warehouse locations

Supply parts needed to 13 assembly lock areas and sub-assembly areas

Process transactions on parts- transfers/adjustments/mfg orders

Shipping Coordinator/ Lead:

Run daily reports to run order batch / Grainger / Quick Ships/ Un-invoiced Freight/ Daily Bookings/ Sales Orders

Coordinate all Return to Vendor parts for rework or credit and receive PO’s

Coordinate with Shippers to ensure all orders are pulled, processed, and shipped in a timely manner

Schedule all truck shipments

Go through all sales orders to assign MOD and Net Terms and apply

Expedite sales orders through Customer Service / Planning for locks needed

On-Time Deliveries

Track all back orders to ensure all orders are shipped once we receive locks

Work closely with Customer Service on all sales orders to be shipped or date changes

Pull orders, process them, and ship truck orders

Coordinate daily work duties with Shipping/Packing/Receiving when Supervisor is unavailable

Scanner used to receive locks into finished good locations

Education: Parkland High School, Winston-Salem, NC (1990)

Skills/ Training:



Microsoft Word, Excel, Power Point



Shipping Solutions


Ryder, Grainger, Fed Ex, DHL, Conway, South Eastern Freight, Old Dominion Freight, UPS, Fed Ex Freight and all other Air Freight shipments

Certificates include: 5S / 8D Problem Solving / Lean, Supply Chain, and Kaizon events

ISO Auditor

Managed the 5S training in the plant

Safety Committee

First Aid Responder

Licensed on Electric Pallet Jack and Cherry Picker

References: Available upon request

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