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NOC Tech

Streamwood, Illinois, United States
February 27, 2018

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Mo Khan

Streamwood, IL ********-***-****C •

Seeking positions as a…

NOC Tech

Team-spirited, energetic, and result-oriented professional with versatile skills and competencies in Data Center Operation Management. A quick learner and dedicated employee willing to accept new challenges and increased responsibility. Committed to always delivering high standards of workmanship and ethical practices.

Professional Strengths:

Strong experience in administering NOC (Network Operations Center). High level Problem Management, Production Processing, Monitoring, Trouble Shooting, Analysis, User Support, Security Management, Network infrastructure, Surveillance, Fault management and Event notification. Also includes Coordination and/or Escalations of Systems, Network, AWS Service, Portals issues to the appropriate System Engineering, Network Engineering, Cloud Engineering, Offshore Support and Operation teams.

Responsible for using state of the art, System Management, Monitoring, Data Analysis, Applications performance, trouble isolation tools and interpreting the results in order to successfully identify, understand and resolve System and Network problems and improve network performance. Also, efficient in identifying, coordinating and documenting preventive, proactive and corrective maintenance as well as Monitoring, Troubleshooting, Escalating Data Center Servers, Routers, Switches, Teleports, Cell-Sites, Text & Talk, Internet connection, Airline-Ecommerce and Video processing and Ticket creations. Maintain daily operational checks to ensure the environment is working as designed, also works with peer groups to resolve any major issues observed to ensure system reliability and availability.

Professional Experience

NOC Tech 10/2014 to 10/2017

Gogo Air, Chicago, IL

Provide tier 1/tier 2 support for In-flight Internet Applications and Services

Escalate Applications and Networking issues as needed

RCA (Root Cause Analysis) for Executive Escalation

Work on the tickets created by the NOC & AMCC for different issues in flights/tails.

Work with Video service in flight.

Provide support for live test flights on slack

Manage and Monitor Vendor maintenance window to make sure applications affected are back in service.

Monitor and Testing of AWS Cloud based Applications, troubleshooting and escalation. Responsibilities also include Surveillance, Fault management and Event notification of the network infrastructure. Coordination and/or escalations of Network issues to the appropriate engineering /operations teams

Enterprise System Support Admin 12/2013 to 05/2014

UL- Northbrook, IL-Contracted to Unisys/Collabra

Monitored data center servers for onsite and offsite, timely startup, monitoring and completion of daily backups, Restores, batch processing, tape vaulting and offsite storage

Monitored disk spaces, services, file error messages, printers, network

AutoSys – batch processing, monitoring, troubleshooting and escalating to make sure daily production job


Data Center Sr. System Support Admin 09/2005 to 10/2013

AON, Glenview, IL

(Transition from AON to CSC then CSC to Decision One Corp)

Maintained the corporate and virtual servers for both onsite and offsite, timely startup, monitoring and completion

of daily backups

Maintained NCR server manual startup of daily (car) backup, monitoring and successful completion due to

problem of (System would not come up properly after the automatic car backup)

Monitored Sun communication servers. Oversaw incoming feeds from Oracle Sun Cluster server and feeds

Successful completion, monitor disk spaces, services and error messages.

Monitored Sun Oracle clusters. Constantly monitored the state of the clusters, services, disk spaces, P2k

processes, Oracle application status & processes, frequently checking(/var/adm/messages) for critical error and corrective actions. Ran and printed hastatus reports that showed Clusters online state databases and overall system health Ran and printed SAR reports for Pscoral & Pscora2 to check and report any unusual activities or idle time on a daily basis

Performed Com Vault system backup library. Monitored, resubmitted, troubleshoot corrective actions of daily

backups of Pscoral, Pscora2, Psccomm servers. Performed troubleshooting on held and pending jobs, error

messages on NT jobs. Contacted senior support and also commvault support for overnight troubleshooting and

corrective maintenance, monitored Compaq Insight Manager to check NT server’s availability, error messages,

critical errors take corrective action on report problems to daytime seniors if needed. DR1, DR2, DR3, DR4, UPS,

air conditioning monitoring, troubleshooting and corrective actions


AAS Computer Science - William Rainy Harper College

Professional Technical Skills

Network & Data Center Monitoring

Solarwinds (Orion), Netcool (IBM Tivoli Enterprise Alerts & Monitoring), SevOne, AutoSys and Opsmanager

Applications Performance Monitoring & Management

Hosted Graphite, Foglight, AppDynamics, Sumologics and Tableau

Ticketing and Communications

ServiceNow (Ticketing), Everbridge (Enterprise Alerts and Paging) and Slack (Team Communication)

Experienced and Hands on Training on the following Hardware and Software’s

Cisco CND1, Red Hat Administration. AWS Cloud System Operation Admin and AWS System Architect,

Compaq, HP, Dell and SUN Servers, Storage-Tek Tape and Compaq DLT Tape Libraries, Win-2000,

Win-2003 and Win-2008, Sun Solaris -8 and Solaris-9. Oracle, SQL-Server, Netware, Win-2000 Professional

and XP professional Client software. Veritas – Backup Exec and Veritas – Net-Backup Storage and

Recovery software

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