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Customer Service/Sales/Event Planning

Toronto, Ontario, Canada
February 27, 2018

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Rafic Kalmouni

** ******* ******, *** ***, Toronto, Tel: 416-***-****


Humber Institute of Technology and Advanced Learning (Toronto, Canada):

●Bachelor of Commerce – Hospitality and Tourism Management Sept. 11 – Dec. 15

●Hospitality & Tourism Management Diploma (Business Applications) Sept. 08 – Sept. 11

University of Central Lancashire (Preston, England):

●Masters of Business Administration Oct. 16 – Feb. 17


The Source (Toronto, Canada)

Sales Associate Aug. 14 – Oct. 15

Ensured that each customer received the best service possible and assisted in the execution of all the company’s initiatives in order to generate sales:

●Greeted, assisted and provided customers with advice regarding the company’s products and services.

●Upsold products utilizing referral base and strong customer relationships in order to meet monthly quota.

●Kept up-to-date with all the company's products and services.

●Processed payments and maintained accurate records of customers’ preferences.

●Followed up with customers via telephone when appropriate.

Fido (Toronto, Canada)

Sales Associate Feb. 15 – July 15

Interacted with customers to provide and process information in response to inquiries, concerns and requests about products and services:

●Generated additional revenues utilizing thorough product knowledge and friendly sales techniques to upsell product specials and complementary items.

●Processed payments quickly and accurately.

●Became the lead "go-to" person for new representatives and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

●Managed a high-volume workload within a deadline-driven environment.

●Resolved various volatile customer situations while maintaining a balance between the interests of the company and customer satisfaction.

Event Planning (Mississauga, Canada)

Independent Event Planner Mar. 12 – May 13

Arranged and executed events in the most successful way for reaching marketing goals:

●Achieved exceptional results by organizing efforts well in advance and developing creative themes for each campaign.

●Managed various aspects of event operations with a partner: the facility selection, contracting, pricing, transportation, accommodations, food and beverage selections and audio/visual service arrangements.

●Negotiated and managed contracts with sub-contractors and vendors.

●Planned the event floor plan and its budget as well as produced the event materials and accessories.

VIA Travel (Mississauga, Canada)

Travel Agent Mar. 11 – June 11

Provided an efficient, courteous and responsive travel booking service to holidaymakers. Created tailor-made luxury holidays based on customers’ preferences as well as ensured that all administrative terms and conditions of contracts were adhered:

●Met with customers to discuss various travel and tour packages based on customers’ needs.

●Assisted customers with booking accommodation and purchasing relevant add-ons, such as travel insurance.

●Collected and processed payments accurately.

●Provided customers with advice corresponding to visas, travel arrangements and passports.

●Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours.

●Monitored competitor activity in order to maintain the most competitive rates.

99 Cent Depot (Mississauga, Canada)

Cashier and Customer Service Assistant Mar. 11 – June 11

Provided excellent customer service and ensured that all procedures and processes that enhance revenue were maintained for the growth and success of the store:

●Increased store sales by providing excellent customer assistance.

●Maintained strong knowledge of current sales promotions, policies regarding payment and exchanges as well as security practices.

●Processed transactions quickly and accurately.

●Trained new workers on store policies, merchandise displays and department organization.

●Assisted in opening and closing cash registers as well as carried out other tasks such as counting money, separating charge slips, coupons and vouchers, balancing cash drawers and making deposits.


Humber Institute of Technology and Advanced Learning (Toronto, Canada):

Marketing Plan Final Project Jan. 11 – April 11

●Designed a marketing plan based on a simulated establishment.

●Provided insight on the essential components of a marketing plan as well as on the different variables that deem a plan a success or failure.

Build Your Own Business Simulation Jan. 11 – April 11

●Established and operated a business using a simulated program provided by the institution.

●Provided critical knowledge on how an establishment must be run with regards to all aspects of operations and finances.

●Grade was determined by calculating growth, market share, revenue and profits generated upon completion of course.

Event Planning Final Project Sept. 10 – Dec. 10

●Planned and developed an event hosted by several members. Breaking-even resulted in a passing mark, whereas profits were donated to a charity of choice.

●Provided a detailed representation of a real-world setting and the obstacles one might face during the utilization of these processes.

●Successfully turned and was able to contribute earning to charity.

University of Central Lancashire (Preston, England):

MBA Thesis Ongoing

”The Effect of Memorable Tourism Experiences on Delight and Behavioural Intentions (Revisit Intentions and Purchasing National Products)”


●Awarded a Service Excellence Certificate upon completion of the required course.

●Received a Smart Serve Card upon success and completion of the Smart Serve course.

●Awarded a certificate for the completion of an intense Muay Thai Program.

















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