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Customer Service Social Media

Location:
Mississauga, Ontario, Canada
Posted:
February 27, 2018

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MYRANDA HARJU

Mississauga, ON 403-***-****

ac4myb@r.postjobfree.com https://www.linkedin.com/in/myrandaharju/ February 27th, 2018

RPI CONSULTING GROUP

** ******* ** #***,

North York, ON M3C 3S2

DEAR HIRING MANAGER,

I am writing in response to the opportunity for a Marketing and Social Media Intern at RPI Consulting Group. I’m currently a marketing student at Humber College seeking a summer internship. I have worked at Sport Chek for the past 9.5 years, and have developed an understanding of the organizational culture. This has allowed me to develop an understanding of the basics of organizational culture, and what goals and strategies are put in place for success. Highlight of my experiences and abilities are as followed:

• My experience in sales and customer service over the past 10 years has allowed me to become an efficient and confident worker

• With the ability to manage social media profiles, and use different marketing skills to assist in analytics and reports

• Demonstration of verbal and written communication skills in various situations including leadership, managing workers, completion of multiple tasks

• I have proven my leadership, multitasking, and organization skills through the opportunity to develop and manage a curriculum of business fundamentals The following documents including resume and reference page are going to display other skills and assets that would assist in my success within your company. I look forward to hearing from you through email or by the phone number that has been provided, and setting up a meeting to discuss the position further.

Thank you for your consideration.

Sincerely,

MYRANDA HARJU

2

MYRANDA HARJU

Mississauga, ON 403-***-****

ac4myb@r.postjobfree.com https://www.linkedin.com/in/myrandaharju/ PROFILE SUMMARY

Motivated marketing student with a background in management, retail and restaurant customer service. Who demonstrates strong skills in social media and excellent marketing practices. Willing to take initiative to complete tasks recognized by customer satisfaction and employer expectations.

EDUCATION

HUMBER INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING BACHELOR OF COMMERCE – MARKETING

SEPTEMBER 2015- APRIL 2019, ETOBICOKE, ONTARIO

SHAW ACADEMY

SOCIAL MEDIA MARKETING DIPLOMA

JANUARY 2018-FEBRUARY 2018, DUBLIN, IRELAND

MEDICINE HAT COLLEGE

BUSINESS ADMINISTRATION DIPLOMA - MANAGEMENT

SEPTEMBER 2012- APRIL 2015, MEDICINE HAT, AB

SKILLS

• Creative thinker who takes initiative and thinks outside the box; with an eye for detail

• Computer literate in programs such as Microsoft Office, including Word, Excel, and PowerPoint. Adapts well to new technologies. Some knowledge in Creative Cloud InDesign, SAS Analytics, Google AdWords, and Analytics

• Collaborative team player who has the ability to resolve conflicts in a coordinated matter

• Ability to multitask, prioritize, and keep organized through the completion of tasks at hand

• Prepared to meet all deadlines by prioritizing tasks and thriving in a fast paced, multi-faceted environment

• Ability to communicate verbally and through written skills EDUCATIONAL HIGHLIGHT

BRAND AUDIT

BRAND MANAGEMENT, HUMBER COLLEGE

• Conducted primary and secondary research on a local Toronto company to determine where they stand in the market and how to improve their positioning. 3

WORK EXPERIENCE

VOLUNTEER EXPERIENCE

BRAND EVALUATION

CUSTOMER SERVICE, HUMBER COLLEGE

• Completed a professional marketing plan for a local company

• Had to evaluate a brand and produce primary and secondary research in regards to customer service practices.

• Evaluated consumers attitudes in particular situations and how positive and negative attitudes changed the perspective of the company.

PRICE DETERMINATION PROJECT

PROFESSIONAL SELLING, MEDICINE HAT COLLEGE

• Had to determine the price floor and ceiling consumers would purchase items in a particular setting. We took hot chocolate to a hockey rink and had cups at different dollar values to determine how much consumers would purchase the beverage for. SALES ADVISOR/CASHIER, SPORT CHEK (MEDICINE HAT/ETOBICOKE) JUNE 2008-PRESENT

• Extensive product knowledge in footwear, fashions, and sporting goods

• Cash register duties including: daily cash out procedures, processing returns

• Dealing with incoming inventory and merchandising

• Training new associates and managers by coaching and educating them on common practices within the company

SERVER, BOSTON PIZZA (MEDICINE HAT/ETOBICOKE)

AUGUST 2013-MAY 2014/ NOVEMBER 2015-MARCH 2017

• Building customer relationships through daily interactions by providing excellent customer service in a fast paced environment

EVENTS ASSOCIATE, HUMBER STUDENT MARKETING ASSOCIATION SEPTEMBER 2017-PRESENT

• Develop associations foundations by forming strategies to connect to students in business programs at Humber College

• Creating awareness about the marketing program by going to classes and introducing them to what opportunities the association offers PROJECT LEAD/ALUMNI, ENACTUS MEDICINE HAT COLLEGE

SEPTEMBER 2014-2015

• Competed in Enactus Regions in Calgary, Alberta

• Competed in Enactus Nationals in Toronto, Ontario

• Designed a business model curriculum to instruct students from grade 3-8 the fundamentals of business

• Mentored and developed a trade show for 5 different classes of students



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