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Customer Service Administrative Assistant

Location:
Charleston, South Carolina, 29406, United States
Salary:
14.00
Posted:
February 27, 2018

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Kimberly A. Davis

****-* ******* ******, ***** Charleston, SC 29406

843-***-**** ac4my7@r.postjobfree.com

Summary:

Dedicated, focused and detail-oriented professional with more than twenty years’ experience in the fields of customer relations, and administrative and clerical services. Exceptional communication, organizational and prioritizations skills with the ability to complete multiple tasks simultaneously. Strong ability to resolve issues and disputes with discretion, courtesy, and tact. Enthusiastic and energetic with a strong desire and drive to succeed.

Skills and Abilities:

Experience:

SHIFT SUPERVISOR RITE AID 2/2017-12/2017

Opening and closing procedures. Counted cash drawers and made bank deposits. Reordered inventory when it dropped below predetermined levels. Assigned employees to specific duties to best meet the needs of the store. Completed profit and loss performance reports. Generated repeat business through exceptional customer service. Conducted store inventory. Reset store merchandise as per monthly plan-o-grams. Resolved customer issues and disputes.

SHIFT SUPERVISOR CVS 2/2016-1/2017

Opening and closing procedures. Counting cash drawers and made bank deposits. Assisted outside vendors with deliveries. Weekly employee schedules. Payroll processing, Increased profits through effective sales training and troubleshooting profit loss areas. Conducted monthly team meetings to improve work habits and improve process effectiveness. Restocked shelves. Reset store merchandise as per monthly plan-o-grams. Maintained employee and vendor files.

OFFICE MANAGER JIFFY LUBE 5/2014-12/2016

Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of automotive servicers and activities, Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving, Monitored and evaluated personnel performance to complete monthly reviews, recommended advancement or address productivity concerns, Communicated with customers through regular correspondence for follow up servicing needs, Greeted customers and visitors in person and via telephone calls, Scheduled appointments for automotive servicing needs, Answered inquiries and addressed, and resolved issues to ensure customer satisfaction, Oversaw daily operations for staff of 8-10 servicing employees, Prepared weekly schedule, processed payroll, and distributed payroll for staff. Oversaw inventory and office supply purchases. Processed accounts receivable and accounts payable.

ADMINISTRATIVE ASSISTANT BELK 2/10-4/2014

Scheduling for all departments, Payroll processing for all departments. Maintained employee files. Assisted new hires with HR paperwork and training, Inventory assistance, AR/AP, Reconciled daily sales receipts.

Education:

BACHELOR OF SCIENCE 12/2018 ASHFORD UNIVERSITY

Applied Behavioral Sciences

Minor: Criminal Justice

DIPLOMA 1986 JOHN JAY HIGH SCHOOL

Major: Business

Minor: Art



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