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Customer Service Accounts Receivable

Texas, United States
February 27, 2018

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Patricia Lewis

*** ******** **., **** ******** Tx 75474 - 214-***-****

Summary of Qualifications:

Strong office administration background, with experience encompassing database entry, accounts receivable.

Experience with medical insurance and benefits verification.

Solid customer service and telephone operation skills.

Proficient in Microsoft Office programs, Macola, Centricity, Medical Present Value (MPV), RealMed, and Misys Vision. Currently learning SAP as we are transitioning to new system.

Well-organized, excellent oral and written presentation skills and highly motivated to succeed.

Employment Highlights:

iQor (formally Telmar Network Technology)

(February 2015 – Present)- Accounts Receivable Analyst

Invoice and post Macola work orders and outsourcing work orders. Invoicing in SAP and adding in fees per customer contracts.

Look up vendor invoices from accounts payables and match them to customer work orders and invoice them accordingly. Also email vendors for invoice copies when they are not received.

Research issues with work orders for pricing errors, department and Type errors to make sure invoiced correctly.

Post macro invoicing for specific customers

Texas Oncology – Richardson, TX

(November 2013 – February 2015)- Sr. Cash Application Specialist

Post Lockbox Payments and Instamed Credit Card payments, Patient copay payments from Pharmacy logs.

Post Medicare and Medicaid Insurance payments in bulk to appropriate accounts.

Pull check copies and receipts for locations upon request for refunds to patients.

Make sure reports balance each batch when completed.

Plano Orthopedics & Sports Medicine Center – Plano, TX

(September 2008 to July 2013 )- Data Processing for Accounting

Post insurance and patient payments into Centricity from lockbox at the bank.

Generate remittances in Real-Med and upload into Centricity for processing.

Complete adjustments, conveyance of money, small balance write-offs, claim filing and post refund checks.

(August 2006 – September 2008) - Patient Account Representative/Collections

Finalized the patient collections process on accounts after insurance has paid. Answer patient questions regarding insurance payments.

Worked with the PHCS network and United Health Care.

Worked closely with insurance companies to resolve outstanding claims that were paid incorrectly or in pending status to ensure resolved in a timely manner. Used Medical Present Value (MPV) to outline how claims should be paid per contracts and prove appealed claims paid incorrectly.

Resubmitted corrected claims and re-filed claims that were not received by the insurance company.

Western Technologies – Las Vegas, NV

(August 2005 – June 2006) - Grading Processing Coordinator

Prepared, typed and binded Final Grading Reports, Pad Certifications, Pad Re-certifications, Pavement Design Reports, and assisted with Final QAA Reports.

Assisted with billing, billing corrections and invoice process every month for Accounts Receivable.

Completed weekly time card entry for all departments.

Administrative support for Project Managers.


AA Degree – Pierce College, Woodland Hills, CA

Paula Woodard 1-402-***-****

Amy Ridling 1-214-***-****

Jeannie Givens 1-469-***-****

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