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Customer Service Information Technology

Chestermere, Alberta, Canada
February 27, 2018

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*** ******* *****, *********** ** T*X1L2

Email Address:

Phone: 403-***-****


Seeking a challenging career within a progressive organization that provides an opportunity to capitalize my technical skills & abilities in the field of Information Technology.


.Net Application Development Certification Sept 2016 – Present

University Of Calgary

JAVA and Android Application Development Jan 2015 – May 2015

Microsoft IT Academy, Karachi,Pakistan

Web Development (Asp .net and Programming in C#) Sept 2014 – Nov 2014

Aptech Computer Education Centre, Karachi,Pakistan

Bachelors of Science in Computer Engineering (BSCE) Jan 2011 – Apr 2014

Major in Software & Web development

Sir Syed University, Karachi,Pakistan

Technical Skills

Programming Languages

C, C#, C++, HTML5, CSS,JavaScript


ASP.Net, ADO.Net, Serialization, Collections, MVC, LINQ, WCF Services, Windows Forms, Web Forms, Database Applications, Exception Handling.


Visual Studio, SQL Server, Aptana Studio, MsVisio, Ms Office

Professional History

Cashier/ Customer Service 2016 - 2017

Petro Canada

Calgary, AB

Authorize return and sell of merchandise

Resolve customer complaints and supply shortages

Maintain specified inventory

Prepare reports on sales volumes merchandising and personnel matters

Order merchandise

Desktop / Network Support Analyst 2014 - 2016

Inbox Technologies

Karachi, Pakistan

Desktop/Network support to Windows XP,7,8 and 8.1 users directly and remotely

Diagnose and troubleshoot user problems with desktop hardware and software installations via remote tools (VNC) or site visits.

Image of Desktop and Laptop Data using GHOST software.

Troubleshoot and configure Internet and other network-related issues.

Use of Hard Drive Degausser to demolish Hard Drive data.

Installation and troubleshoot Network Printers and other peripheral devices.

Scan and secure Desktops and Laptops Data using Symantec Anti-Virus software, Implement policies and perform Activities for Desktop/Laptop security.

RMS (Request Management System) and incident ticketing system to track user’s problem.

Add or Remove Hardware and Software from Desktops/Laptops

Setup/upgrade a computer for new users.

Academic Projects

Daily Budget Financing desktop application (Windows Form Application)

Data Backup and Sharing application (Windows 8 SDK, C#, SQLSERVER and XML)

Online-Shopping website (ASP.Net with HTML 5 and CSS3)

Clusters Using Raspberry- Pi for Data Processing(C#)

Personal Strengths and Qualities

Excellent Communication skills

Keen attention to detail

Ability to effectively prioritize and execute tasks in a high-pressure environment

Proven analytical and problem-solving abilities

Able to work un-supervised and with team

Friendly and independent with positive attitude

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