Judith Thompson

Administrative Assistant, Front Office

Loganville, GA 30052

ac4msu@r.postjobfree.com - 678-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Commercial insurance Billing Specialist

Pruitt Healthcare - Norcross, GA - October 2015 to Present I bill primary insurance for the residents of our Skilled Nursing Facilities. I am responsible for doing follow up, calling the payers to ensure a prompt payment on these claims. Receptionist

Builders First Source - Norcross, GA - December 2013 to June 2015 Responsibilities

Directed all incoming calls to the proper employee, Sales Coordinator, etc... Proofread invoice register on a daily basis for errors. Matched all receiving tickets to printed invoices. Posted all out going mail and processed all incoming mail, daily. Handled all vendor visits, customer visits.

Skills Used

My excellent customer service skills, typing skills, people skills, organizational skills, computer sksills, etc Receptionist/ Front Desk Assistant

Halco Industries - May 2011 to May 2013

Answered all incoming calls and transferred them to the proper salesperson

• Matched all invoices to the correct packing slip then filed them.

• Added postage to all outgoing mail packages

• Processed all outgoing FedExes.

• Greeted all customers and clients and properly directed them.

• Was responsible for making sure all the drivers were properly punched in and out on the time clock.

• Kept the soda machine stocked up and prepared the deposit weekly with the money from it. Receptionist/Front Desk Assistant

Parker Young Construction/Firestar Inc - May 2010 to January 2011 Opened, date stamped and distributed all incoming mail.

• Posted all outgoing mail/packages and took to post office daily along with bank deposits to SunTrust if any, every afternoon at 2:45.

• Made weekly Kroger trip to buy groceries for company kitchen every Monday morning. Then would make sure all groceries were put up and kitchen was in order.

• Processed all incoming checks by looking up job number and estimator.

• Scanned, routed and indexed all processed checks by entering them in PVault.

• Made copies of all checks then at end of each week, filed them in with other work.

• Answered incoming phone lines, routed calls, took detailed messages then delivered message to estimator via text or email, then making sure message was also written on the correct estimator's message board.

• Entered all new business information into CRM, daily.

• Each week, separated all new businesses and scanned into PVault to be individually indexed. Ones that did not have adjuster information, I would contact the estimator for info. Once received, that information would then be updated into CRM.

• Each Thursday, I would place company supply order which was delivered on Friday. I would distribute all supplies when received.

• Assigned job numbers to Firestar jobs as requested by estimators for the Norcross, Ellijay and Macon job locations. Then enter job numbers into CRM and email that job number to the correct individuals.

• Created job files for each job assigned to the Norcross and Ellijay locations then distributed.

• Created company questionnaires for each sign off that was sent to me, using Mail Merge.

• Processed all incoming questionnaires by grading, stamping, looking up information, then typing that information on the questionnaire. They were then scanned into PVault after which I would route to the proper people and then index. The questionnaire information was then entered into an Excel spreadsheet.

• Was responsible for closing out and filing "declined" jobs by making sure there were no remaining job costs and making folder for it.

• Accepted any jobs that were assigned via Xactnet for the proper estimator.

• When homeowner complaint letter was received, I date stamped, made copies for Paul Young, the administrative assistant and the estimator. Ms. Thacker received all originals. I would make sure the job number was on the top copy.

• Any customer complaint calls were written down on Mr. Young and Ms. Thacker's message board and also an email was sent to both of them, the correct estimator, and I would cc Faith Guillory.

• Each Friday, I would create the sign in sheets for the Accounting department and also the Administrative staff.

• Locked up all checks in the "vault" every Friday afternoon.

• Was responsible for rolling the phone lines over to the answering service every afternoon. Receptionist/Secretary

McCleskey Construction Company - Norcross, GA - October 2002 to September 2008 Provided client support on a 13 line switchboard

• Screen calls and relayed messages for entire company

• Ordered office supplies

• Process all outgoing overnight packages

• Processed and delivered all incoming and outgoing mail

• Ordered all start up gear (job trailer, dumpster, etc..) for new jobs

• Made flight/hotel/car arrangements for employees to assist Administrative Assistant

• Typed letters, transmittals, purchase orders, subcontracts when needed

• Sent out inter-office memos when needed

• Made preparations for monthly cost meetings

• As front office Receptionist/Secretary, was in charge of greeting all visitors to McCleskey

• Maintained service on all office equipment

Receptionist

Paragon Trade Brands - Norcross, GA - August 1999 to July 2002 Provided access control and acted as a point of contact for all incoming visitors

• Provided telephone coverage for up to 200 individual associate lines

• Created purchase orders for invoices using SAP software program

• Provided word processing support using Microsoft Word

• Created presentations using Microsoft PowerPoint

• Created basic spreadsheets using Microsoft Excel

• Proficient in Microsoft Outlook

• Worked as a team with Facilities Manager, Mailroom Manager, Maintenance Technician to provide a safe and organized office atmosphere.

Day Care Teacher

Sikes Day Care - Snellville, GA - March 1998 to August 1999 Lead teacher for school aged children and provided back up for all others

• Assisted Director daily in front office by answering phones, handling payments, showing center to prospective parents.

• Provided care and distributed medications for children ages 6 weeks to 12 years of age Day Care Teacher

Kids-R-Kids Day Care - Snellville, GA - March 1997 to October 1997 Was assistant teacher for the 4 year old class

• Organized weekly lesson plans based on approved curriculum for 4 year olds Administrative Services Clerk

Safeco Insurance Company - Stone Mtn, GA - March 1986 to March 1997 Processed all incoming worker's compensation related mail; indexed and entered all necessary data

• Participated in weekly departmental meetings

• Experienced in overnight shipping, faxing, operating a postage meter

• Provided back relief for switchboard operator using a AT&T Dimension switchboard EDUCATION

Anatomy & Physiology

Gwinnett Technical College

2009

diploma in Computer Technology

Asher School of Business

March 1998 to April 1999

Brookwood High School - Snellville, GA

1985

SKILLS

Typing 60+ wpm, Word, Outlook, Basic Excel skills, general clerical skills, Switchboard

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