Customer Service Administrative Assistant
Resume:
Jermaine D. Harris, Sr.
MOORE, OKLAHOMA 73160
ac4mrx@r.postjobfree.com
SKILLS AND ABILITIES
I have always taken pride in the quality of work performed and know the importance of being a team player. Trained to make decisions under pressure and have often taken the initiative when needed. Have proven leadership ability and am anxious to show what a value I can bring to any organization. Throughout the years, I have worked with a variety of other software programs. (EX: Kronos, SAP, Oracle, Real SPC, and others) Over the past years, I have shown proven strengths in management and customer service, office supply detail, and different types of operations. In the military practiced strategic planning in a variety of operations, accounting, clerical, and promoting different procedures within a process.
EDUCATION
Associate of Applied Science
Vatterott College, Oklahoma City
Major: Business Management
Graduated: July 14, 2017
OG&E, Oklahoma City, OK
09/2013 – 09/2017 Administrative Equipment Operator
Manage bill printing equipment including producing over 30,000 Electric Services Statements and related customer items.
Responsible for operating high volume scanners, copiers, single and multicolor digital printing systems, collators, bindery and other peripheral equipment.
Maintain work area and equipment in a safe, neat and orderly manner.
Partner with management and co-workers on special projects.
Performed non-essential duties as assigned.
Capable of operating multiple construction equipment.
Operated all heavy equipment in a safe and appropriate manner.
Trained new employees in the safe and efficient operation of the equipment.
Worked with the Safety Department to investigate damage, incidents or near misses in the worksite, and ensued proper procedures and carried out according to the Company’s Safety Program.
Completed on-the-job training as required.
Attended daily and weekly safety meetings and inspections.
Zips Car Wash, Oklahoma City, OK
12/2011 – 05/2012 Assistant Manager
Maintained role of manager while he/she was absent from the office.
Help build and run the store before opening to the public.
Supervised 10 plus non-essential personnel without any discrepancies during daily operations.
Interfaced with customers and suppliers as appropriate.
Provided leadership and overseen daily transactions to comply with everyday budget.
Displayed strong communication, interpersonal and decision-making skills.
Collaborated with management on employee and customer service issues.
Promoted store merchandise or company product.
Possess ability to multi-task.
Understood team-building concepts and techniques.
Evaluated employee performance.
Elected personnel for specific positions and provided training and professional development.
Biltmore Hotel, Oklahoma City, OK
12/2010 - 11/2011 Night Auditor
Maintained daily logs.
Closing, balancing and making necessary corrections to guest accounts.
Counting and balancing cash, credit cards and direct bill accounts.
Operating hotel switch board or PBX.
Balancing shift work and cash drawers.
Providing information to guests about hotel policies, services and amenities.
Partner with the Sales department to ensure knowledge of key accounts and groups, along with tracking of company information.
Completed various computer audit reports.
Provided proper security and safety hazards to management immediately.
Provided a First-ate Guest Experience.
U. S. Navy, Norfolk, VA
08/2000 - 02/2008 Yeomen/Administrative Assistant/Legalmen
Performed a variety of clerical duties as a Yeoman/Administrative Assistant.
While serving in this capacity received training and certification as a Legal Assistant.
For on-the-job performance received the Naval Achievement Medal and the Flag Letter of Commendation.
Processed over hundreds of documents for ceremonies and administrative functions and documents.
Made all necessary arrangements for Change of Command Ceremonies, arranged and expedited personnel transfers and put together on a daily basis office schedules as well as contact numbers and information for essential staff.
OBJECTIVE
I have proven Administrative Professional with over 7 years of experience working with private and government organizations. Proven experience in customer service, office management, corporate compliance, inventory control, Microsoft Office Suite, database management, and client-customer relations.
HONORS AND ACTIVITIES
Naval Achievement Medal/Flag Letter of Commendation Good Conduct Medal x2, Overseas Sea Service Ribbon x2
NOTES / OTHER INFORMATION
Willing to travel or work in another state that has an opening for the same job position.
References upon request
Contact this candidate