Suma Rao Ph: 404-***-****/404-***-**** email: ac4mrf@r.postjobfree.com

QA Analyst

Over eight years of experience in Information Technology.

Highly experienced in quality assurance including Functional and performance testing, involving deep understanding of business process.

Proficient in BlackBox testing and WhiteBox testing techniques.

Strong background in Banking, Retail, Logistics and telecommunication domains.

Experience in Salesforce.com Administrator, Requirements/Business Analysis and testing Salesforce.com applications.

Experience in Software Development Life Cycle (SDLC) using the Waterfall Model and good understanding of Agile Methodology.

Proficient in SDLC including test strategy preparation, test plan development, test case creation, test execution and bug tracking.

Hands on experience on cloud CRM tool Salesforce.com

Expertise in extraction, transformation and load process (ETL) for a Data Warehouse from their legacy systems using Informatica.

Experience with data analysts to implement Informatica mappings and workflows, shell scripts and stored procedures to meet business requirements.

Excellent communication and presentation skills, self-starter, quick learner, team lead and team player.

Involved in preparing software metrics, test plans, test cases, Project Management.

Expertise in Web technologies and methodologies using SOAPUI (written groovy scripts)

Creating user manuals using Frame Maker and MS Office tools and developing GUI screens using Zinc application.

Over 3 years of experience in IT industry as a Technical Writer. Expertise include writing the User Manuals, Installation Guide, Release Notes, troubleshooting list, and test case, Functional testing and Automation Testing using Selenium, UFT.

Involved in ETL process testing using Informatica ETL tool.

As a Technical Writer, creating user manuals using Frame Maker, developed online help using Robohelp, Help & manual and Dreamweaver software, and MS Office tools and developing GUI screens using Zinc application.

Area of Expertise:

Knowledge in Software Development Life Cycle (SDLC) and well acquainted with Software Testing Life Cycle (STLC), agile methodology.

Performing Integration, Functional, Regression, UAT, Stress and Load, Performance, System testing on different configurations.

QA Responsibilities with Load Runner, Performance Center 12.02, HP ALM and SOAPUI

Extensive testing experience in Web based, client-server, and desktop based, systems, distributed environments applications.

Experience in creating TEST Environment for VC++, VBScripting, VB6, .NET, JAVA on Windows / UNIX based system.

Expertise in SQL, Triggers, View and Schema.

Expertise in using Configuration Management tools like MS-Visual SourceSafe, CVS, PVCS, Star team.

Proficient in Internet concepts, protocols, browsers (Mozilla Firefox, Safari, Netscape,IE),protocols like HTTP, HTTPS, FTP, SMTP.

Experience with full requirements to design process, and ability to handle projects independently.

Extensive decision making, analytical, troubleshooting, communication and interpersonal skills, flexible to adapt business needs, proactive, written and verbal communication skills.

Technical Summary

Operating Systems

MS-DOS, Windows NT/2000/2003/XP

Languages

HTML, SQL, XML,

Office Tools

MS-Word, MS-Excel, MS-Powerpoint, MS-Access

Databases

MS-Access, SQL Server 2000, oracle 9i, oracle client

Performance /Automation Tools

Salesforce.com, Load Runner, Performance Center 12.5, HP ALM, Informatica, VBScripting, Toad, Teradata, SQL developer, Clear Quest, SOAPUI, Snagit5 (TechSmith), Front Page Editor, Microsoft Project, Microsoft Office (Outlook, Word, PowerPoint), Visio, Win Runner.

Configuration Management Tools

MS Visual SourceSafe, PVCS, CVS

Professional Experience Highlights

Period

Organization

Job Title

Sept 2015 to Nov 2017

Syntel INC

Senior Test Lead

April 2014 to Sept 2015

IBM (Macys) – eCommerce/Retail Domain

Sr. QA Lead

Sept 2011 to Jan 2013

Amdocs, Atlanta, USA

Sr. QA Analyst

June 2006 to Feb 2009

Hewlett Packard

Senior Software Engineer

May 2005 to June 2006

System Logic Solutions

Sr. Software Engineer

June 2004 to March 2005

Qatalys

QA Analyst

Sept 2002 to March 2004

Data Patterns Pvt Ltd.,

QA Analyst

April 2002 to May 2002

Elind Computers Pvt Ltd.,

QA Analyst

Oct 2001 to Dec 2001

NetKraft Pvt Ltd.,

QA Analyst

July 2000 to Aug 2001

NextSet India Pvt. Ltd.,

QA Analyst

Nov 1998 to July 2000

Shri MM Softek Ltd.,

QA Analyst

Project Summary

Project: Retail Online Banking Solution

Role: Senior Test Engineer

Implementation Partner: Syntel INC

Client: FTB - Financial

Project 1: ROBS (Retail Online Banking Solution): This is a retail online banking solution based on the financial fusion platform solution replacing the existing solution. The new solution will need to provide all the functionality of the existing online banking as well as add personal finance management functions and extensible access to payment options. This project involved moving all service to cloud Salesforce.com customizations and integrating with legacy systems.

This system also included Automated Clearing House (ACH) which is an electronic network that involved large volumes of credit and debit transactions in batches. ACH credit transfers included direct deposit, payroll and vendor payments.

Project 2: POS : This retail point of sale system typically for a cash register (which in recent times comprises a computer, monitor, cash drawer, receipt printer, customer display and a barcode scanner) and also included a debit/credit card reader.

Project 3: ATM (Automated Teller Machine): This software was developed to control the simulated automated teller machine (ATM) having a magnetic stripe reader for reading a ATM card. This system was a customer console for interacting with the customer which had both Keyboard and display. This consisted of multiple functionalities like:

Slot for depositing checks and cash

Dispenser for cash

Printer for printing customer receipts,

Key-operated switch to allow an operator to start or stop the machine.

Responsibilities:

Gathered business requirements for devising the test plan documentation.

Provided status reports to project managers and product owners.

Identified and prioritized test cases to automate in addition to raising defects using HP ALM.

Performed Web Services Validation

Design and execution of test cases for Salesforce.com application.

Test execution for Salesforce.com application for various Roles, Profiles, Standard and custom objects to meet the business requirements.

Developed and executed Test, plan, Test cases and Test scripts based on business requirement document.

Involved with data mining activities in order to provide test data items for automation team by making SQL queries to extract account information using Teredata.

End to end execution of automated scripts, Test Result analysis.

Prepared test cases for the system covering SRS document, design document, reviewing them with the developers and finalized the test cases.

Executed Web Services testing manually and through automation using groovy script in SOAPUI.

Adopted to Agile methodology.

Experience in creation of library functions, Checkpoints, Data Validation

Performed functional testing manually and constructed positive and negative test scenarios as per requirements.

Supported the extraction, transformation and load process (ETL) for a Data Warehouse from their legacy systems using Informatica.

Worked with data analysts to implement Informatica mappings and workflows, shell scripts and stored procedures to meet business requirements.

Tested extensive backend testing using SQL Queries to retrieve the data from the database and checked data integrity.

Performed End-to-End testing manually and was associated with User Acceptance Testing.

Submitted testing reports for discovering software bugs reporting bugs and verifying bug fixes.

Participated in test plan and test cases review meetings.

Attended review meetings with Business Analysts, Developers and end users to understand and test according to their requirements.

Closely interacted with the developers in fixing the bugs.

Involved in defect log, defect tracking and resolution.

Involved in writing test summary reports, defect summary report, and final report.

Responsible for Performance testing, Defect Tracking and Reporting. Prepared Test cases and Executed Test cases related to performance.

Analyze business requirements and define information systems solutions to address business needs

Strong knowledge of Integration Testing, Functional Testing, Performance Testing, Regression Testing and Adhoc Testing.

Involved in creation and maintenance of Test Matrix and Traceability Matrix

Reviewed and analysis of the errors identified and reporting the test results in specified manner.

Coordinated with the team for testing and review & Weekly Status Report update for the respective modules.

Environment: Windows2000/NT, Java, J2EE, XML, HP ALM, Performance Center 12.5, Teradata, Web Logic, XML/ SOAPUI, AppD (to monitor the application memory utilization) .

Project: Store Fulfillment (mainframe)

Role: Sr. QA Analyst

Implementation Partner: IBM

Client: Macys (Alpharetta, GA)

Project: Store Fulfillment(mainframe) – eCommerce/Retail QA Testing

The Omnichannel 2.0 Integrated Workload Management (IWM) Initiative encompasses all aspects of stores operations – Planning, Projection, Assignment, Execution and Reporting. Multiple and often inefficient processes are required to access and/or capture data with inconsistent results.

The goal for this project includes enhancing the SP Manager and Fulfillment user experience by:

Supporting Multi-Store Users (Corporate Associate role within SP Manager) allowing them to select a Default location to display when signing into SP Manager

Improve efficiency by consolidating and streamlining Fulfillment screens within the Workload Tab supporting executable work at a store level

Provide new Fulfillment KPIs by Status and Due Date to enable Store Operators to manage their process throughout the day

Reporting tab will support District & Regional teams to manage the process throughout the day

Provide better error messaging for Users when SP Manager is unavailable

Responsibilities:

SoapUI used to create and execute automated functional, regression, compliance, and loading tests on a single test environment.

Interacted with the client to obtain the Business Requirements Specification.

Implemented the SDLC for the development life cycle and followed the standards process in the application.

Involvement in Preparation of Test Procedures, Test Scenarios, Cases and Test Data.

Involvement in Test Execution, Results Analyzing and Defect Reporting.

Developed and executed Test, plan, Test cases and Test scripts based on business requirement document.

Used SQL for backend testing using Teradata Queries.

Strong knowledge of Integration Testing, Functional Testing, Performance Testing, Regression Testing and Adhoc Testing.

Involvement in RTM Preparation.

Conducted manual and automation regression testing for each release and patch.

Using groovy script tested Webservices calls in SOAPUI.

Validated testcase using XML.

Developed test scripts for GUI and regression testing

Met with manager, developer groups to determine user requirements and goals. Drafted test strategies, test cases and test plan based on functional specifications.

Analyzed the requirements and created the test plans and test cases.

LoadRunner was used to generate Vuser script to simulate multiple client interactions and emulate the behavior of hundreds of real users between the browser and the web server.

Customize Parameterization in DATA file using via LoadRunner to test the application with different sets of data.

Inserted rendezvous points to create intense load on the server and thereby to measure server performance.

Used various techniques like Ramp up, Ramp down, Transaction Point in Load Runner.

Performed sanity and smoke testing on the application.

Performed security testing manually to check whether the user gets required access privileges.

Data driven testing was used to play back tests against new versions of the application.

Participated in meetings with other developers and testers on a regular basis to overcome the communication gap.

Performed integration, functional testing manually.

Data- integrity testing and back-end testing was performed manually by creating and executing SQL statements.

Conducted performance testing on the application using LoadRunner.

Conducted Regression testing on different versions of the application.

Usability testing was conducted manually.

Negative and Positive testing was conducted manually.

Used Test Director to report and track defects.

Extensively used PL SQL for database validation and UNIX for checking logs and reports.

Performing BlackBox testing techniques such as Functional (using SOAPUI), Regression testing, User Acceptance testing, Integration testing, Sanity Testing, Smoke Testing, End-to-End (E2E) testing.

Quality Center 12.0 (ALM) is used to managing requirements traceability, execute the Test cases, track defects.

Conducted UAT testing sessions to the end users.

Technical Release Notes preparation and Technical Documentation.

Created various checkpoints and data driven to verify the GUI and functionality of the application using Selenium.

Maintained the test scripts and the testing effort manuals in MS- Visual Source safe/Sharepoint.

Contribution to the establishment of standards and procedures for testing and general Quality Assurance.

Environment: LoadRunner, Performance Center, TestDirector, Oracle 8i, HTML, Windows NT, Windows, Java, TOAD, Teradata, DB2, Mainframes, z/OS, Quality Centre 11.0 (ALM), MS Office 2007, SOAPUI.

Project: Tracking System

Role: Sr. QA Analyst

Implementation Partner: IBM

Client: Humana

Project Details: Humana Inc., headquartered in Louisville, KY, is one of the nation’s largest publicly traded health benefits companies, with approximately 9 million medical members. They used Facets for managing and processing healthcare claims. This application helps its Membership and Claims Management Information Tracking System, Finance and Utilization Management System modules. As a, QA Analyst, I was involved in various kinds of testing of the Facets application modules like Enrollment, Membership and Claims.

Responsibilities:

Analyzed system requirements and developed detailed Test Plan.

Performed Manual Testing.

Developed Test Script for Functionality, Security, and Regression testing.

Ran the scripts on multiple environments (QA, UAT and Production) to ensure that requirements were still met.

Performed User Acceptance Testing

Performed Back-End Testing to check database integrity by writing SQL

Involved in FACETS Implementation, involved end to end testing of FACETS Billing, Claim Processing and Subscriber/Member module.

Set claim processing data for different Facets Module.

Developed and executed Test, plan, Test cases and Test scripts based on business requirement document.

Involved with data mining activities in order to provide test data items for automation team by making SQL queries to extract account information using Teredata.

End to end execution of automated scripts, Test Result analysis.

Adopted to Agile methodology.

Experience in creation of library functions, Checkpoints, Data Validation

Performed functional testing manually and constructed positive and negative test scenarios as per requirements.

Tested extensive backend testing using SQL Queries to retrieve the data from the database and checked data integrity.

Tested HIPAA regulations in Facets HIPAA privacy module.

Wrote test cases in QC derived from the Design documents and generated a Traceability Matrix for testing purposes.

Used Quality Center to record documenting information useful in debugging process, evaluating test data.

Used Quality Center for reporting and tracking bug and generating reports.

Participated in release meetings.

Project: Mobility – SBP Amethyst

Role: Senior QA Analyst

Implementation Partner: Amdocs

Client: AT&T (Atlanta, USA)

Project Details: AT&T is one of the largest Telecom Company in USA providing the telecom services and products all over US. Grandfather plan was added to all devices like iPhone 3G, 4G LTE, Samsung, Kindle, Kindle fire, google Nexus.

Responsibilities:

SoapUI used to create and execute automated functional, regression, compliance, and loading tests on a single test environment.

Installed, customized and administered Mercury Imperative's TestDirector and Performance Centre. Troubleshoot any issues encountered, evaluate and perform upgrades on any of the tools in the Mercury test suite

Extensively creating scripts using Loadrunner v 9.0.

Executing Load Test, Stress Test and Endurance Test in Performance center.

Responsible for Test Management, Performance and Functional test execution, Defect Tracking and Reporting. Prepared Test cases and Executed Test cases

Analyze business requirements and define information systems solutions to address business needs

Strong knowledge of Performance Testing, Regression Testing Adhoc Testing, and Integration testing

Design and execute Test Cases, Generate Test Scripts and Test scenarios using Vugen component in Mercury Loadrunner.

Designed, Communicated, and enhanced Test Cases for the application with JUnit.

Used Test director for tracking defects, enhancement requests, assign work activities, and assess the real status of project throughout the life cycle

Performed Manual and Automated Testing.

Executed SQL Queries to verify the dataflow from the backend.

Prepared unit test cases based on use case document.

Involved in creation and maintenance of Test Matrix and Traceability Matrix

Verified the all deliveries in the VSS for the module every week.

Developed and Executed Test Scripts Using QTP and OBIEE testing.

Reviewed the Test cases & Providing Test cases to Team Lead with Test Results

Reviewed and analysis of the errors identified and reporting the test results in specified manner.

Involved in design and development of Test Methodologies.

Coordinated with the team for testing and review & Weekly Status Report update for the respective modules.

Extensively used SQL for database validation and UNIX for checking logs and reports.

Crystal Reports which is a business intelligence application was used to design and generate reports for a wide range of data sources.

Conducted UAT testing sessions to the end users.

Technical Release Notes preparation and Technical Documentation.

Evaluate and analyze Business Requirements, Functional specification document.

Worked directly with the developer, writers, and project managers to move the project along.

Defines test conditions, procedures, and test data for executing tests and to verify fixes to defects in software.

Worked with the project manager to define release criteria and produce estimates for testing of software releases.

Performing BlackBox testing techniques such as Functional (using SOAPUI), Regression testing, User Acceptance testing, Integration testing, Sanity Testing, Smoke Testing, End-to-End (E2E) testing.

Quality Center 10.0 is used to managing requirements traceability, execute the Test cases, track defects.

Performance Testing using HP Load Runner.

Created various checkpoints and data driven to verify the GUI and functionality of the application using QTP.

Maintained the test scripts and the testing effort manuals in MS- Visual Source safe.

Contribution to the establishment of standards and procedures for testing and general Quality Assurance.

Defect tracking in Mercury Defect Tracking tool.

Environment: HP Performance Center, HP Load Runner, Java, Oracle 9.i, SQL, UNIX, QTP 10.0 and HP QC 10.0, Z-tracker, Webtrex, sharepoint, Calendar, VBScripting, Crystal Report, Clear Quest, Mercury Interactive Tools, SOAPUI.

Project: Quote and Config

Role: Senior Software Engineer

Client: HEWLETT PACKARD (Bangalore, India)

Project Details: EZC is an application which creates configurations for personal and enterprise systems group. The configurations created are with respect to the materials that make-up a laptop/desktop/servers/workstations etc. This application interacts with two other assets IPCS and NEAT. While EZC creates configurations, IPCS will make a webservice call to EZC and NEAT and validates the configurations created in EZC using the dates available inNEAT.

Responsibilities:

Evaluate and analyze Business Requirements, Functional specification document.

Worked directly with the developer, writers, and project managers to move the project along.

Defines test conditions, procedures, and test data for executing tests and to verify fixes to defects in software.

Worked with the project manager to define release criteria and produce estimates for testing of software releases.

Performing BlackBox testing techniques such as Functional (using SOAPUI), Regression testing, User Acceptance testing, Integration testing, Sanity Testing, Smoke Testing, End-to-End (E2E) testing.

Quality Center 9.0 is used to managing requirements traceability, execute the Test cases, track defects.

Performed WBS for resource scheduling (MS Project).

Conducted UAT testing sessions to the end users.

Technical Release Notes preparation and Technical Documentation.

Created automation regression scripts using QTP and Business Process testing (BPT).

Created various checkpoints and data driven to verify the GUI and functionality of the application using QTP.

Maintained the test scripts and the testing effort manuals in MS- Visual Source safe.

Contribution to the establishment of standards and procedures for testing and general Quality Assurance.

Defect tracking in Mercury Defect Tracking tool.

Environment: Windows, Java, Oracle 8.i, Quality Center 9.0, QTP.

Project: HP Passport

Role: Senior Software Engineer

Implementation Partner: System Logic Solution

Client: HEWLETT PACKARD (Bangalore, India)

Project Details: HP Passport is a company-wide single sign-on and identity management solution for all HP external facing websites. Application integrated with HPP will provide the end users the capability to utilize a single user name and password to access HP secured web resources using SiteMinder as the underlying technology. The user is allowed to use a single logon and password to all their HP sites interactions.

HP Passport (HPP) enhances the user experience for those customers who access HP e-Business / external Web applications.

Responsibilities:

Evaluate and analyze Functional Requirement and Business Requirement Documents and Use Cases (UML) to get a better understanding of the system on both functional and business perspectives.

Involved in writing and implementing Test plan, System test cases, test data using Design document and functional specs and Requirement Traceability Matrix, executing test cases and analyzing test results.

Analyzed the requirements thoroughly and to create test cases/scripts by interacting with system architect, developers and business analysts (BA's) .

Analyzed the test sets to decide which of them could be automated for the regression testing.

Involved in creating various checkpoints, data driven tests, automation regression test scripts to verify GUI and functionality using QTP 8.2.

Performing various types of testing, such as functional, regression testing, user acceptance testing, negative, Sanity Testing, Smoke Testing, End-to-End (E2E) testing, Browser Compatibility Testing, Security testing, Performance testing.

Preparing Test and defect metrics to measure the effectiveness and quality of the testing effort.

Quality Center is used to managing requirements traceability, execute the Test cases.

Testing the application using various Internet technologies including protocols like HTTP, HTTPS,browsers like Mozilla Firefox,Opera,IE,Mozilla,Netscape.

Managed the overall testing effort, including coordination of testing personnel and development personnel.

Responsible to maintain the quality of the system for production releases.

Involved in WBS and resource scheduling.

Tested the application using various platforms like Unix, Linux, Windows.

Prepared Technical Release Notes for bug fixes and enhancements and Technical documentation for deliverables involved.

Verified XML files.

Quality Center is used to execute the Test cases and to keep track of the Defects.

Schedule daily objectives,participation in Walkthrough and Defect report meetings periodically.

Preparation of weekly/daily work reports,bug status and test status reports for higher management.

Environment: Windows, Java, SQL, SOAPUI, TestDirector/Quality Centre8.2, LoadRunner

Project: Clinical Specialization

Role: QA Analyst

Implementation Partner: Qatalys

Client: HEWLETT PACKARD (Bangalore, India)

Project Details: This project was an ecommerce which involved e-payment, online appointments, e-pay by the insurance company, record the day to day actives of the hospital like admission of a patient, treatment, and discharge.

Responsibilities:

Preparing Test and defect metrics to measure the effectiveness and quality of the testing effort.

Quality Center is used to managing requirements traceability, execute the Test cases.

Testing the application using various Internet technologies including protocols like HTTP, HTTPS,browsers like Mozilla Firefox,Opera,IE,Mozilla,Netscape.

Managed the overall testing effort, including coordination of testing personnel and development personnel.

Responsible to maintain the quality of the system for production releases.

Involved in WBS and resource scheduling.

Tested the application using various platforms like Unix, Linux, Windows.

Prepared Technical Release Notes for bug fixes and enhancements and Technical documentation for deliverables involved.

Verified XML files.Analyzed Business Requirements documentation and develop test plan for end to end testing.

Extracted test cases from the requirement specification and Design documents and wrote detail test procedures in Test Director to cover the entire functionality of the application

Performed test validation manually and automated and compared actual results from expected results.

Involved in creating the Test plan from the Project Documentations.

Used Test Director for bug management and tracking.

Created verification points in Test scripts and performed Data-driven testing using WinRunner.

Performed Analog mode recording for tracking mouse movements and keyboard actions.

Captured the hyperlinks at the object level and Initialized the size of the browser page to a fix size for each test.

Interacted with developers to resolve the defects. Performed Regression testing to verify that bug fixes did not break some other parts of the system.

Project: HEALTH MANAGEMENT

Role: QA Analyst

Implementation Partner: Data Patterns Pvt. Ltd.,

Client: HEWLETT PACKARD (Bangalore, India)

Project Details: The main objective of the project is to record the day to day actives of the hospital like admission of a patient, treatment, and discharge.

Responsibilities:

Analyzed Business Requirements documentation and develop test plan for end to end testing.

Extracted test cases from the requirement specification and Design documents and wrote detail test procedures in Test Director to cover the entire functionality of the application

Performed test validation manually and automated and compared actual results from expected results.

Involved in creating the Test plan from the Project Documentations.

Used Test Director for bug management and tracking.

Created verification points in Test scripts and performed Data-driven testing using WinRunner.

Performed Analog mode recording for tracking mouse movements and keyboard actions.

Captured the hyperlinks at the object level and Initialized the size of the browser page to a fix size for each test.

Interacted with developers to resolve the defects. Performed Regression testing to verify that bug fixes did not break some other parts of the system.

Environment: Unix, Test Director/Quality Center, WinRunner, MS-Access, Access Reports, Java, Oracle 8i

Project: Online Testing

Role: QA Analyst

Client: NETKRAFT INC (Bangalore, India)

Project Details: It is an intranet application, which caters to the needs of the company to recruit the people. It was developed in view of the whole manual process, which takes lot of time and manpower to scrutinize and allow the candidate to take a test in the company. The whole process is automated right from feeding of the resume of the candidate to the completion of the test. The results of the particular candidate will be stored in the database for future review.

Responsibilities:

Analyzed application requirement documents (URS & SRS), to develop test cases.

Involved in implementing the Test Plan for the Functional testing.

Performing Integration, System, Functional, Regression tests as per Testing standards and process mentioned in test plan.

Developed Test Cases as per the requirements and specifications.

Involved in performance and load testing using LoadRunner.

Involved in regression testing after each build of the application.

Executed test cases and documented bugs found during the process of testing.

Tracked extensive IT testing issues of the whole project resulting from test execution and categorized according to severity of the problem.

Prepared Test data for the inputs of the test cases.

Tested the functionality of the application with multiple data including positive and negative data for multiple times.

Contact this candidate