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Customer Service Administrative Assistant

Location:
Houston, Texas, United States
Posted:
February 27, 2018

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Resume:

Ebony Myers

Cell: 832-***-**** Email: ac4mr6@r.postjobfree.com

Objective

To obtain a challenging and rewarding position which will allow me to utilize my skills in an established and growing company where there’s potential career growth.

Skills & Abilities

Administrative & Management

Data Filing & Archiving

Excellent Communication & Customer Service Skills

Spreadsheet management, Fax, Scan

Order Supplies

Professional Phone Etiquette

Team Building Project Planning

Strong organizational, written, & verbal communication

Microsoft Office

Account adjustments, payment posting

Meeting Scheduling

Experience

COLLECTIONS ANALYST PARALLON MAY 2016-MAY 2017

Work insurance pools and contact insurance companies to solve claims that are not paid in a timely manner

Review EOB’s, remits, and payer correspondence in the course of performing account follow up and escalate any identified issues to the appropriate area for review and response to expedite claim resolution.

Identify problem accounts and escalate as appropriate

Maintain compliance with pool completion requirements

Maintain required productivity and QA standards

FRONT OFFICE ADMIN. ASSISTANT GREATER HOUSTON INTERVENTIONAL AUG 2014-FEB 2016

Contacted patients regarding unpaid/underpaid accounts to resolve any issues. Managed executive calendar and coordinated weekly project team meetings.

Trained new employees on multiple medical billing programs, data entry software, and how to properly file and index patient’s charts.

Answered telephones and direct calls to appropriate staff.

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultants.

Greet visitors, ascertain purpose of visit & direct the to appropriate staff.

Maintained medical records

Operate office equipment such as; voicemail messaging system, use word processing spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills and keeping financial records.

SUPERVISOR XEROX JAN 2005-Sept 2013

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Met all customer call guidelines including service levels, handle time, & productivity.

Manage workflow to meet or to exceed quality service goals.

Strong leader of customer service staff.

Provide accurate, specific, & timely performance feedback for CSR.

Identified individual development needs with appropriate training.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Education

MEDICAL ADMINISTRATIVE ASSISTANT 01/2014 EVEREST INSTITUTE

GPA 4.0 from start to finish.

Dean's List Honoree all semesters

Member of the Ambassador

B.A. IN COMMUNICATIONS 12/2009 PRAIRIE VIEW A&M UNIVERSITY

Minor in Marketing

Dean’s list for 6 semesters

Member of PALS (Panther Advisor Leaders), SGA (Student Gov.. Assoc.)

GPA 3.25

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Professional References

Loma Matthews

Team lead/ Supervisor

ac4mr6@r.postjobfree.com

Melissa Johnson

Medical Collector

ac4mr6@r.postjobfree.com

Salene Smith

Early childhood Teacher

ac4mr6@r.postjobfree.com



Contact this candidate