Ebony Myers
Cell: 832-***-**** Email: ac4mr6@r.postjobfree.com
Objective
To obtain a challenging and rewarding position which will allow me to utilize my skills in an established and growing company where there’s potential career growth.
Skills & Abilities
Administrative & Management
Data Filing & Archiving
Excellent Communication & Customer Service Skills
Spreadsheet management, Fax, Scan
Order Supplies
Professional Phone Etiquette
Team Building Project Planning
Strong organizational, written, & verbal communication
Microsoft Office
Account adjustments, payment posting
Meeting Scheduling
Experience
COLLECTIONS ANALYST PARALLON MAY 2016-MAY 2017
Work insurance pools and contact insurance companies to solve claims that are not paid in a timely manner
Review EOB’s, remits, and payer correspondence in the course of performing account follow up and escalate any identified issues to the appropriate area for review and response to expedite claim resolution.
Identify problem accounts and escalate as appropriate
Maintain compliance with pool completion requirements
Maintain required productivity and QA standards
FRONT OFFICE ADMIN. ASSISTANT GREATER HOUSTON INTERVENTIONAL AUG 2014-FEB 2016
Contacted patients regarding unpaid/underpaid accounts to resolve any issues. Managed executive calendar and coordinated weekly project team meetings.
Trained new employees on multiple medical billing programs, data entry software, and how to properly file and index patient’s charts.
Answered telephones and direct calls to appropriate staff.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultants.
Greet visitors, ascertain purpose of visit & direct the to appropriate staff.
Maintained medical records
Operate office equipment such as; voicemail messaging system, use word processing spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills and keeping financial records.
SUPERVISOR XEROX JAN 2005-Sept 2013
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Met all customer call guidelines including service levels, handle time, & productivity.
Manage workflow to meet or to exceed quality service goals.
Strong leader of customer service staff.
Provide accurate, specific, & timely performance feedback for CSR.
Identified individual development needs with appropriate training.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Education
MEDICAL ADMINISTRATIVE ASSISTANT 01/2014 EVEREST INSTITUTE
GPA 4.0 from start to finish.
Dean's List Honoree all semesters
Member of the Ambassador
B.A. IN COMMUNICATIONS 12/2009 PRAIRIE VIEW A&M UNIVERSITY
Minor in Marketing
Dean’s list for 6 semesters
Member of PALS (Panther Advisor Leaders), SGA (Student Gov.. Assoc.)
GPA 3.25
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Professional References
Loma Matthews
Team lead/ Supervisor
ac4mr6@r.postjobfree.com
Melissa Johnson
Medical Collector
ac4mr6@r.postjobfree.com
Salene Smith
Early childhood Teacher
ac4mr6@r.postjobfree.com