Summary

Proven customer service and sales representative with over ten years of experience. Exceptional receptionist/ administrative assistant with over four years of experience.

Works well in demanding, fast paced environments. Strengths include being personable, punctual, receptive, organized, detail-oriented, and self-managing.

Skills

Bilingual

Responsible for handling multi-line phone system with appropriate call routing

Computer proficiency

Document handling, including copying, faxing, and scanning for multiple projects

Highly organized and attentive to detail

Ability to create strong customer relationships

Proficiency in Microsoft Office, Microsoft Notepad, Medisoft, and SharePoint.

Education

Medical Assistant Certification, Medvance Institute, 2011, GPA 3.6

El Paso Community College 2001-2003

Graduate, Montwood High School, 2000

InterMoor Inc, 08/13 to 02/18

Receptionist/ Administrative Assistant

Answering and transferring calls from a multi-line phone system

Prepare labels and packages for UPS/FedEx/DHL

Making copies, faxing and scanning documents as needed

Binding documents as needed

Maintain/Order office and kitchen supplies

Pick-up and organize conference rooms

Schedule and order catering for all events

Keep an updated employee extension list, breakfast schedule, and personal information list

Assist with office expense reports

Call and schedule pick-up and drop off with a courier service for documents as needed

Greet guest promptly and offer refreshments

Maintain cleanliness of my area always

Ocusoft, 09/08 to 08/13

Customer Service and Sales Representative

Maintain professional relationship with all customers

Describe products and services to customers

Explain details and procedures of supplies to optometrist and ophthalmologist

Handle all customer complaints

Resolve all complaints with a win-win for both the company and the customer

Market company to grow customer base

Enter in orders accurately and follow up to ensure deliveries are successful

Train and develop new hires

Track all quotas and individual performances

Maintain cleanliness of my area at all times

Southwest Urgent Care, 12/10 to 01/11

Medical Assistant

Helped patients feel comfortable and aware to ensure continued visits

Assisted the front desk as needed

Filed and forwarded patient records accordingly with HIPPA

Made copies as well as scanned and faxed documents

Answered and directed calls to correct personnel

Informed patients and followed up accordingly with tests and procedures

GC Services, 06/01 to 06/08

Customer Service Representative

Provided an elevated customer experience to generate a loyal clientele via a call center environment

Directed calls to appropriate departments when applicable

Answered all customers questions

Cross trained new hires and assisted in their training classes

Mentored coworkers and answered any questions regarding procedures

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