Project management

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Jemima Osei Dankyi, PhD

Bealeton, Virginia 22712

******.******@*****.*** • 703-***-**** • www.linkedin.com/in/jdankyi/ QUALIFICATIONS SUMMARY

Dynamic administrator with educational foundation in human services and 15+ years’ experience in multifaceted organizational leadership.

Human Resource Development: Strong interpersonal skills with ability to recruit, motivate, and retain effective teams. Vision for individual and collective development through training, policy coordination, and regulatory compliance.

Process Improvement: Proven ability to analyze procedures and deliver service-centered processes with increased efficiency and attentiveness to client needs.

Financial Management: Highly skilled in budget development, cost control, revenue generation, purchasing, and fiscal policy implementation. Success meeting and exceeding financial goals while supporting organizational growth and development.

Key Strengths: Finely tuned communication skills with a powerful commitment to building effective service organizations. Collaborate with clients and providers to address concerns and resolve problems. People focused; able to foster understanding among diverse groups. EDUCATIONAL BACKGROUND

Doctor of Philosophy in Human Services

CAPELLA UNIVERSITY, Minneapolis, Minnesota

Master of Business Administration – Human Resource Management UNIVERSITY OF PHOENIX, Tempe, Arizona

Bachelor of Science in Health Administration

UNIVERSITY OF PHOENIX, Tempe, Arizona

Certificate, Human Resource Management

GEORGE MASON UNIVERSITY, Fairfax, Virginia

Certified Online Instructor

VIRGINIA COMMUNITY COLLEGES, Virginia

Virtual PMP Preparation Course

Practice Management Institute

PROFESSIONAL EXPERIENCE

GERMANNA COMMUNITY COLLEGE, Fredericksburg, Virginia Adjunct Faculty – Workforce & Community (2010 – 2016) Developed Medical Billing and Coding program for initial cohort; prepared curricula and course materials including developmental assignments and assessments. Provided direct instruction for Medical Billing and Coding program students in classroom and online settings. Evaluated students’ attainment of course objectives and communicate with students using Learning Management Systems (LMS) and collaboration tools. Jemima Dankyi

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Selected Contributions:

Assess students’ educational needs and select appropriate educational methodology to support individual achievement of diverse learners.

YOUNG AFRICAN LEADERS INITIATIVE, Washington, District of Columbia Mandela Washington Fellowship Application Evaluator (October – December 2017) Mandela Washington Fellowship Application Evaluator (October – December 2016) Reviewed and evaluated applications as a volunteer for a US State Department-led fellowship program designed to enhance professional and personal collaboration between the US and African nations. Rated applicants based upon academic accomplishments, demonstrated leadership characteristics, and civic engagement. ERICKSON HEALTH MEDICAL GROUP, Springfield, Virginia Practice Administrator – Greenspring Medical Center (January – October 2016) Oversaw all clinic support functions, including budget development, human resource management, accreditation, medical records management, administrative process improvement, and patient satisfaction for a retirement community’s on-site medical clinic. Supported clinic marketing and staff recruitment; trained support staff and implemented policy and procedure enhancements.

Selected Contributions:

Managed $1.8 million annual clinic budget; analyzed marketing efforts and developed strategies to contain costs and generate additional revenue.

Audited laboratory for compliance with accreditation standards and internal policies to ensure patient safety, quality of care, and operational efficiency.

Conducted training and improved processes for clinic administration to boost efficiency and increase employee engagement.

OPTIMAL HEALTH DIMENSIONS, Fairfax, Virginia

Practice Administrator (2001 – 2016)

Provided multifunctional support for an integrative medical practice. Supervised financial operations including purchasing, patient and insurance billing, medical records maintenance, payroll, and financial reconciliation. Performed recruiting, employee relations, staffing, and patient scheduling functions. Enhanced patient experience through patient advocacy, marketing promotions, and patient-centered policy implementation. Selected Contributions:

Oversaw $1.3 million annual budget, including payroll, supplies, business services, and maintenance to ensure efficient operation of the facility and enhance profitability.

Improved patient accounts process to collect 100% of receivable payments.

Trained staff in Electronic Health Records Management systems and supported Microsoft Office integration to improve clinic administration.

Employed superior records maintenance and privacy practices to promote strict compliance with patient privacy and Health Insurance Privacy and Portability Act (HIPPA) requirements.

Engaged employees through direct communication, performance assessment, and process improvement to develop individual skills and improve organizational operations. PROFESSIONAL ASSOCIATIONS

Society for Human Resource Management (SHRM), Member, Awarded Certificate of Achievement in 2012 American Healthcare Information Management Association (AHIMA), Member Project Management Institute (PMI), Member

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