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Executive/Operations Director

New Braunfels, Texas, 78132, United States
February 26, 2018

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Goal-driven and performance-focused professional with broad-based management experience in all aspects of financial, sales, marketing, project management, human resources, and logistics operations. Known for strong ability to analyze organizational procedures; identify deficiencies and potential opportunities; and oversee operational strategies to drive positive results and company growth. Equipped with well-defined critical thinking, organizational, and leadership aptitudes. Armed with excellent communication, negotiation, and interpersonal skills to establish relationships and work collaboratively with management, clients, and other professionals of all levels. Areas of expertise include:

Client Services and Relations ~ Staff Recruitment and Training ~ Event Planning and Coordination

Regulatory and Standard Compliance ~ Budget Administration ~ Employee Engagement ~ Rapid Conflict Resolution

Continuous Process Improvement ~ Policies and Procedures Execution ~ Strategic Planning and Implementation


Waggoner & Thomas All Care Inc., Home Health Care, San Antonio, TX (2001–Present)

Executive Director Director of Operations Community Liaison 2009–Present

Lead the development and implementation of strategic marketing and operational plans, goals, and objectives, while maintaining strict compliance with employment and company policies

Provide hands-on oversight to company operations including financial, sales, marketing, event planning, logistics, annual budget preparation, report writing, and process improvement to ensure the delivery of high-quality services to clients

Maintain active collaboration with all board committees, while taking charge of coordinating budgetary review and approval procedures to directorates

Gained distinction by receiving the Employee of the Year awards in 2005, 2009, and 2011 due to exemplary performance

Human Resource Director 2001–2009

Initiated the development, update, and administration of HR systems; execution of HR policies and procedures; and management of staff recruitment and termination processes; and implementation of disciplinary and grievance procedures

Fulfilled various HR-related functions such as modifying job descriptions; qualifying, screening, assessing, and interviewing job applicants; facilitating training needs analysis; handling career development; and creating employee handbook; and conducting exit interviews

Rendered prompt employee issue resolutions; coaching and employee support; training design and delivery contribution; and benefits analysis and design assistance


Clear Creek ISD, League City, TX

High School English Teacher Basketball / Track Coach


Bachelor of Arts in Multidisciplinary Studies; Major in English, Minor in Physical Education

University of the Incarnate Word, San Antonio, TX

Kodak All-American Basketball

Conference MVP (2) First Team All-Conference (2) Team Captain Team Cumulative GPA Award

Basketball University of the Incarnate Word


Yearly Continuing Education Units (CEUs)


Soccer Coach, Youth Basketball Volunteer, Girl Scout Troop


Microsoft Office Suite (Word, Excel, and PowerPoint) QuickBooks MJS One Medical and Billing Software

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