Haritha M Certifications of Attendence:

Java J*EE/Cisco IVR developer Cisco CVPD

Email:ac4mif@r.postjobfree.com Cisco CVP Java

Phone: 480-***-****

SUMMARY

Over 4.5 + years of IT experience in Software Analysis, Design, Development, Implementation and Testing of Object Oriented applications and Web based enterprise applications using Java/J2EE

Over 1 year of Experience in Cisco IVR Developer.

Over 4 Months of experience as COPS checker to validate the content of web pages.

Over 2 years of experience in implementing the MVC Architecture and SOA.

Over 5 months of experience in Restlet architecture

Over 1 year of experience in web services (SOAP) .

Over 2 years of experience in implementing web based projects using Tomcat, JBoss and IDEs like Eclipse, Rational Sofware Architecture

Expertise in writing the multi-threaded systems with the core features of synchronization, abstraction, encapsulation, polymorphism and exception handling

Expertise in designing and developing web based enterprise applications using J2EE technologies like JDBC, Servlets, JSPs, Log4J, Ajax, Web services, XML, HTML and UML.

Expertise in using Java IDE tools of Eclipse.

Expertise in Object Oriented Analysis (OOA) and Object Oriented Design (OOD) based on Unified Modeling Language (UML) using Rational Rose.

Extensive experience in Software Development Life Cycle (SDLC) – Requirement Specification, Design documents and Test cases.

Extensive experience working in Struts Framework, O/R mapping Hibernate framework, Spring Framework.

Experience in HTML, DHTML and JSP for developing web based GUI components.

Very good knowledge on Angular JS

Experience in database tools like Toad, SQL Navigator for writing Sub Queries, Stored Procedures, Triggers, Cursors, Functions and Packages.

Hands on experience in Unit testing and Module testing using JUnit.

In depth understanding of Java design patterns like Data Access Object, Session Façade, Business Delegate, Service Locator, MVC, Data Transfer Object and Singleton.

Participated in AGILE SCRUM Methodology, Daily Standup Meetings, Sprint Meetings.

Working knowledge of ANT and AJAX.

Well versed with multiple version control tools like CVS

Experience working with Databases like Oracle 9i/10g,

Experience in working with operating systems like Windows 98/NT/2000/XP and UNIX.

Strong analytical, communication and problem solving skills, Can do attitude, Excellent team player, Pro-active and results driven.

Ability to learn and use new systems and paradigms in considerably less time.

EDUCATION

Bachelors in Electrical And Electronics 2006

JNTU, Hyderabad, AP,INDIA

Masters in Electrical and Computers Engineering 2008

University of South Alabama, Mobile, AL

CERTIFICATION:

Certification of Attendance: Cisco CVPD

Cisco CVP Java

TECHNICAL SKILLSET

J2EE Technologies

JDBC,Servlets2.3,JSP1.2,,RMI,XML,MVC,Struts,Hibernate3.0,

Spring, LOG4J, JUNIT, JNDI, Ajax, Web Services, Restful Services,AngularJS

JAVA

Collections, Multi-Threading, RMI, Sockets, Applets

IDE Tools

RAD5.0, WSAD5.1.2, Myeclipse, Netbeans, Eclipse, Cisco call studio.

Web Technologies

JavaScript, CSS, HTML, DHTML, XML, XSL, SOAP.

Databases

Oracle 8/9,DB2,

Design Methodologies

J2EE Design Patterns

Version Control Tools

CVS,SVN

Application/Web servers

Apache Tomcat, VXML server, WebLogic, WEbsphere

Operating Systems

Windows XP/2000/NT/98/95, Unix.

Voice Application Technologies

VXML, Cisco IVR, VXML server, Call Studio

PROFESSIONAL EXPERIENCE:

Capital Group Companies – Irvine, CA June 17 – Sep 17

Role: Technology Analyst -Cops Checker- Testing

Project: Content Operations

Responsibilities:

Validated content of websites to check if the content meets the requirement after the web page is being authored

Validated images and banners on the page with the promo codes provided.

Published validated pages using adobe experience manager

Environment: AEM

Metlife - Cary,NC Dec 15-Jan 17

Role: Technology Analyst – Java Developer

Project: Production Support for Insurance Domain

(Grouped IVR Application, Butler Application, Trillium Service, Privacy Administration System)

Responsibilities:

Analyzed applications on IVR and Java to understand the incident ticket issues and provided resolution steps to resolve the issues

Given basic CISCO IVR transition to the team to understand IVR applications.

Participated in KT from Client Team.

Thoroughly understood IVR and Java Applications that should be supported for huge volume of tickets.

Environment: Avaya, Java 1.7, Struts, VXMl, Batch Jobs, Unix Shell scripting,DB2, Remedy.

AT&T–San Ramon,CA Oct 13 - Sept 15

Role: Java Developer / Release Management Support

Project: IGATE Parser Tool & CDT Tool

Description: IgateParser tool is a log search tool which is used to get the desired Igate application logs on multiple application servers as selected by the user . Igate is an IVR based application whose logs are logged on to IVR application server as well as Igate application server.

Responsibilities:

Gathered requirements from stakeholders and analyzed them thoroughly coordinating with offshore and onsite team members.

Worked on proof of concepts and prepared Low level and High level system Documents.

Developed User Interface using JSP, HTML,CSS, JavaScript,AJAX

Used Restful services and servlets to develop backend application.

Generated RSA public and private keys on multiple servers using sskeygen and copied corresponding public keys to the respective servers.

Used SSH command in application to connect to remote server and retrieve the information

Generated MechId to be used along with SSH command for the specific servers to maintain security on confidential servers.

Used Eclipse to build application.

Used SVN for version control.

Deployed applications on WebLogic application servers.

Used UNIX commands to navigate through application logs.

Performed System integration Testing and User Acceptance testing

Monitored the error logs and fixed the problems.

Environment:HTML,CSS,javascript, AJAX, XML, JSP,servlets,Restful Services,SVN,

Eclipse,Weblogic Application server.

CDT Tool:

Description: Contact center Application Deployment Tool (CDT Tool):CDT tool is a Applications deployment tool is used for systematic deployment of multiple related applications simultaneously which go through different phases of Deployment for Assembly testing, System testing, Pre deployment, Production Deployment.

Responsibilities:

Provided initial production support and Release Management Support.

Supported customers by sharing the working knowledge of the tool.

Arizona Public Services–Phoenix,AZ Dec 12 - July 13

Role: Cisco IVR / Java Developer

Project: Contact center [Inbound/Outbound/Internal Help Desk]

Description: Contact center Application is a customer care project which comprises of Inbound, outbound and internal help desk services that makes calls to the cutomers and receives calls from the customers

Responsibilities:

Analyzed the requirements from the customers and participated in Agile(Scrum methodology) for the daily updates and further development .

Interacted with the architects to get the enough guidance to develop the application

Developed Inbound and outbound IVR applications on front end using the Cisco CVP Call studio

Used VXMLServer to deploy the applications.

Created Campaigns and Configured the query and Import rules as per the requirements.

Developed Custom IVR components using Java

Used Nuance 9.0 for the speech recognition

Analyzed the VXML content in the debugger of the Application to find out the bugs

Used Webservices and JDBC to access the backend data

Used JDBC for accessing the tables in the database.

Wrote SQL queries for fetching the records from table.

Built complex queries using joins and sub queries to fetch data from distributed tables

Used JUnit for unit testing

Participated in DIT,SIT and UAT( testing phases)

Used ANT to build the application.

Monitored the error logs using Log4J and fixed the problems.

Used SVN for version control .

Environment: JDBC 3.0,SQL,XML,SVN,Log4J 1.2.2,JUnit 4,ANT,VXML ser5ver,, DB2,SQL server,SOA, Cisco CVP Call studio, Axis 1.1,VXML.

Wal-Mart –UST Global- Bentonville,AR Jun 11 - Oct 2011

Role: Sr J2ee Developer

Project: ITEM FILE [Item File Services(.com/OMS Phase 2)]

Description: Item file services is a Restful application to find the Item information, Item information at that particular time, Item information as history for a period of time(changes from one time to another time) from the database by using input as the parameters in URL and output will be displayed as the XML

Responsibilities:

Analyzed the requirements from the customers and participated in Agile(Scrum methodology) for the daily updates and further development .

Developed the application using Restlet architecture.

Developed DAO classes, Representation classes, Resource classes, Manager and Map Converter classes.

Used JDBC for accessing the tables in the database.

Wrote SQL queries for fetching the records from table.

Built complex queries using joins and sub queries to fetch data from distributed tables

Used JUnit for unit testing

Participated in DIT,SIT and UAT( testing phases)

Used HP quality center for tracking and bug fixing

Implemented the application using struts Framework which is based on Model View Controller design pattern

Used IBM RSA 7.0 as the development environment to build the application

Used ANT to build the application and deployed on IBM Websphere 7.0.

Used Unix commands to search for the logs

Monitored the error logs using Log4J and fixed the problems.

Used SVN for version control .

Environment: Restlet 1.0, JDBC 3.0,SQL,XML,SVN,Log4J 1.2,JUnit 4,ANT,IBM RSA 7.0, IBM Web sphere 7.0, Putty, Hudson, DB2.

Wal-Mart –UST Global - Bentonville,AR Jan 11 - Feb 11

Role: J2ee Developer

Project: ITEM FILE [Enterprise Item]

Description: Enterprise Item is a software to find the Item, its cross references and its features from the database using Item Number, Item feature

Responsibilities:

Understood the existing Enterprise Item application and fixed the bugs.

Implemented the application using struts Framework which is based on Model View Controller design pattern

Used HP quality center for tracking and bug fixing

Used ANT to build the application and deployed on IBM Websphere 8.0.

Monitored the error logs using Log4J and fixed the problems.

Developed the different components of application such as JSPs, Servlets using and used SVN for version control.

Environment: Struts 2.0, JS, JSP, Servlets, HTML,CSS, JavaScript, XML, SVN,Log4J, JUnit, ANT, RSA 8.0, IBM Web sphere 8.0.

References: Available upon request

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