Customer Service Sales

Annette Valentino

*** ***** ****

Absecon, NJ, **201

Cell: 609-***-**** Email: *******.*********@*****.***

EDUCATION:

St. Maria Goretti High School-Highschool diploma Philadelphia, PA

Pennsylvania State University- Credits in Business Administration

PROFESSIONAL EXPERIENCE:

Tommy Bahama, Atlantic City, NJ

Floor Supervisor

Assist customers by responding to inquiries, finding products and providing recommendations that help generate yearly revenue.

Provide and participate in weekly/monthly trainings with associates to review sale expectations

Responsible for maintaining clientele book to keep generating business

Responsible for making sure store is set to corporate/safety standards

Highest numbers in sales, UPT’s, and DPT’s in district and Atlantic City location

Trump Marina Hotel & Casino, Atlantic City, NJ

Restaurant Supervisor

Supervising a kitchen and wait staff that operated a 24-hour restaurant in a Hotel and Casino.

Provide outstanding customer service.

Manage any customer complaints and addressing issues on the floor as needed.

Coordinate employee schedules and weekly hours’ budget.

Manage Inventory Control.

Hilton Hotel & Casino, Atlantic City, NJ

Lead Cocktail Server

Developed a clientele of customers that would frequently visit and request my services.

Maintained a consistent and profitable section of tables and slot machines.

Participated in training new associates in standards and expectations.

Followed health and safety procedures to maximize customer experience.

Defense Supply Agency, Philadelphia, PA

Contract Specialist

Worked in the Food Department providing contracts to Army, Navy, and Air Force Personnel to purchase meat products.

Responsible for negotiating contracts between vendors and Military Officials.

Ensured orders were placed, filled, and delivered on time and efficiently to customers.

Follow up with customers to place future orders and maintain profitable clientele base.

HONORS/AWARDS:

Certificate of Recognition & Appreciation for work and services completed on the Desert Storm Project while working for the Defense Supply Agency.

Multiple honors and awards for consistently being number one is sales in the Mid-Atlantic for Tommy Bahama Retail Store.

Received several awards of recognition for exceeding goals and standards as a Restaurant Supervisor.

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