Resume

Sign in

Customer Service Management

Location:
Makati, National Capital Region, Philippines
Salary:
70000
Posted:
February 26, 2018

Contact this candidate

Resume:

TRAN DU KY

**** ***** ******* **, **** Rosa St., Makati City, Philippines

PERSONAL INFORMATION

Full name : Tran Du Ky (Kelvin)

Date of birth : March 24th, 1990

Place of birth : Ho Chi Minh city, Viet Nam

Material status : Single

Email Address : ac4mgu@r.postjobfree.com

Skype : kelvinchan_2403

Mobile phone : +63-906-***-****

CAREER OBJECTIVE

Learn more things when working in multinational companies to accumulate more experience in the future promotion.

EDUCATION

Hung Vuong University _HO CHI MINH CITY (Tourism)(2008-2011)

EXPERIENCE RECORD

1)From 01/2016 to present : Aquoz Solution

Position : Customer Service

Responsibilities:

Assisting members via phone, email or conversation tool regarding banking, betting rules, market and odds.

Liaise with other departments to fix members’ issues

Record the daily tasks and report the issues to the Management

Other tasks from Management

2)From 05/2015 to 01/2016 : Kingdom 555

Potion : Payment team leader

Responsibilities: `

Processing members’ transactions (Deposit and Withdrawal) base on Company SOP

Cooperation with IT Department to fix these issues which found in back office and member site

Liaise with Customer Service Department regarding members’ transactions

China banking accounts set up and managing

Training and managing Payment officers.

Other tasks from Management

3)From 06/2013 to 04/2015 : Mayfair

Position : Customer Service

Responsibilities:

Assisting members via phone, email or conversation tool regarding banking, betting rules, market and odds.

Liaise with other departments to fix members’ issues

Record the daily tasks and report the issues to the Management

Other tasks from Management

4)From 10/2011 to 05/2012 : Intercontinental Hotel

Position : Casual labor

Responsibilities:

Set up, decorate and service at the meeting or wedding

5)From 02/2011 to 07/2011 : Cao VietNam

Position : Practice to be Tour Saler

Responsibilities:

Selling and booking tour for customers

SKILLS

Good in English, Vietnamese and Chinese languages.

Computer skills – MS Word, Excel, Power Point and Outlook

Managing and Training Skills

HOBBIES

Reading book

Listening music

Travel

Playing football



Contact this candidate