Jem Lugo

Azusa, CA *****

ac4mgc@r.postjobfree.com

352-***-****

I am a passionate and creative individual who thrives on collaboration and knowledge integration to

devise new ways to drive business results and tackle workplace challenges. My professional interests

lie in helping organizations achieve a competitive advantage by using research to develop and

implement successful leadership training initiatives, diversity and inclusion programs, and performance

management systems. I aim to help foster positive work environments that encourage the expression

and creativity of an employee’s authentic self in a culture where personal and career development are

seen as key tenets of organizational success.

Core Competencies: Diversity and Inclusion, Training and Development, Program Development and

Facilitation, Talent and Succession Planning, Performance Management, Employee Engagement,

Change Management, Mentoring Program Creation and Implementation, Organizational Development,

Seminar Development, Classroom Instruction, Social Neuroscience, Event Planning, Positive Psychology

Authorized to work in the US for any employer

Work Experience

HR Manager/Recruiter

Home Care Providers - Brea, CA

February 2017 to November 2017

• Reinvented, managed, and optimized entire recruitment pipeline for a fully distributed workforce

from sourcing and job description creation to orientation, onboarding, and follow-up

• Reduced organizational turnover rate using a renewed cultural focus on organizational collaboration

and purpose

• Developed and implemented successful new policies and procedures regarding performance

management, incident reporting, employee engagement, compensation, training and development,

and staff communication

• Managed most HR functions for a workforce of 90 employees

Talent Development and Diversity Graduate Associate

The Walt Disney Company - Burbank, CA

February 2016 to August 2016

• Developed a research-based 90-min workshop on Inclusive Leadership to be administered to

corporate executives

• Supported the corporate-wide implementation of a new ratings-free performance management

philosophy and system

• Designed and branded an executive finance mentoring program

• Refined corporate talent and succession planning processes and documents

• Overhauled HR and Finance internal job openings communication strategy

Project Manager

Center for Information Systems and Technology at Claremont Graduate University - Claremont, CA

January 2015 to December 2015

• Organized and maintained progress on various student and faculty projects within the department

Assisted development of an online social collaboration space set to launch Summer 2015

Created detailed work plans that identified and sequenced the projects towards completion

Implemented a file management system to ensure that all project information is appropriately

documented and secured

Research Assistant

Team Science Lab at Claremont Graduate University - Claremont, CA

September 2013 to December 2015

• Responsible for developing overall study concepts and designs

• Identified procedures to improve data entry, literature search and overall office protocols

• Responsible for study implementation, running test subjects, data analysis, data coding

• Managed and led complex projects and ensured they are delivered on time, under budget and

exceeded expectations

• Scheduled and organized comprehensive participant databases

Student Manager of Finance

Harvard Events and Information Center - Cambridge, MA

May 2012 to August 2013

• Managed finances, bookkeeping, the collection of credit card information as well as bank dealings.

• Provided exceptional customer service while giving personalized tours of Harvard University and

assisting at the desk.

• Increased office efficiency by helping with data collection and entry.

• Responsible for managing communications, emails and scheduling appointments/tours

Education

Master's in Psychology: Organizational Behavior and Evaluation

Claremont Graduate University - Claremont, CA

September 2013 to December 2017

Bachelor's in Psychology: Social and Cognitive Neuroscience

Harvard University - Cambridge, MA

August 2009 to June 2013

Skills

NEUROSCIENCE (4 years), ORG DEVELOPMENT (4 years), ORGANIZATIONAL DEVELOPMENT (4 years),

MENTORING (Less than 1 year), PERFORMANCE MANAGEMENT (Less than 1 year), Microsoft Office (10+

years), Prezi (4 years), Photoshop (10+ years), CRM (1 year), Qualtrics (8 years), Survey Monkey (3

years), Social Media Management (8 years), Mental Health First Aid (1 year)

Links

https://www.linkedin.com/in/jemlugo

Certifications/Licenses

Mental Health First Aid

September 2017 to Present

Additional Information

Core Competencies: Diversity and Inclusion, Training and Development, Program Development and

Facilitation, Talent and Succession Planning, Performance Management, Employee Engagement,

Change Management, Mentoring Program Creation and Implementation, Organizational Development,

Seminar Development, Classroom Instruction, Social Neuroscience, Event Planning, Positive Psychology

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