EDDIE AZIZ

**** ******** ******

Lilburn, Ga. ***47

404-***-****

Email: ac4mcm@r.postjobfree.com

• Expert in Windows 7 and 10, Microsoft Office including Office 365, Imanage, Worldox and Caseaware

• Experienced and Proficient in Active Directory, Remote User Support, Printer Support, Backups including Veeam backups, Computer Imaging and SQL Programming Language.

Professional Summary – Over eleven years of IT experience including as a Network Administrator, Database Administrator, IT Manager and Help Desk Technician which also includes experience with several different Help Desk ticketing systems. I have a thorough understanding of how to integrate and use software and technology to enhance and maximize production and efficiency in a law firm or business. I have a high degree of initiative and am very proactive in taking ownership for tasks and managing them through to completion including the ability to handle multiple tasks with minimal supervision.

WORK EXPERIENCE

WEISSMAN PC, Atlanta, GA September 2017 – November 2017

Help Desk Technician

Troubleshot and handled a lot of different issues including Windows, Active Directory, Vmware virtual desktops, Microsoft Office, Printers, Right Fax and Contact Ease. Also especially extensive experience and expertise with Caseaware and Imanage.

THE GEHEREN FIRM P.C., Atlanta, Georgia February 2017 – August 2017

IT Manager

•Handled all IT issues, both software and hardware for the entire firm for both their Atlanta and Florida offices.

•Responsible for maintaining Mitel phone system including programming new and existing phones.

•Created, maintained and deactivated all users within Active Directory and Office 365.

•Configured and maintained Dell Sonic Wall Firewall for all offices of the firm.

•Created and maintained three different backups for the firm: Amazon Cloudberry backup, Veeam backup, and Shadow Copies.

•Responsible for and am an expert in the Caseaware database/case management system including the integration with other systems such as Black Knight, Vendorscape, and Tempo.

•Created and modified complex Caseaware merge documents, reports and sequences.

BP FISHER LAW GROUP Maryland February 2014 – February 2017

IT Support Technician/Caseaware Database Administrator

•Worked remotely using terminal server on Database Administration in Caseaware database/case

management system including the integration of various other applications and systems with Caseaware

including Word, Open Office, Aacer, BKFS and Walz.

•Created and modified complex merge documents, reports and sequences.

MCCURDY & CANDLER, Atlanta, Georgia December 2004 – September 2013

Database, Software and Integration Administrator

•Database Administration in Caseaware database/case management system and the integration of various

other systems with the database including Banko, Imanage, Quandis and Walz.

•Report creation and modification and merge document creation and modification which included extensive

use of Word and Open Office and some SQL programming language.

•Performed Daily backups and assisted with network and other IT issues.

•Extensive Imanage experience including as setting up new users and assisting them with program

problems, changing security and integrating Imanage with other applications including Word, Excel, Adobe

and the Caseaware database

•Used SQL language both to extract information from the database and in Word documents.

•Helped assist other users on finding and using the best and most efficient ways to search and use both

Imanage and the Caseaware database.

Network Administrator

•Managed all network and IT issues for a firm of over 200 employees.

•Set up users in Active Directory, on Windows 2003 Terminal Server, in Rightfax and in Imanage

•Troubleshot and solved a wide variety of general computer problems, software and hardware issues.

•Created and modified roaming profiles in Windows.

Paralegal

•Handled foreclosures from start to finish on Georgia properties in all 159 Georgia counties.

•Composed and proofread foreclosure ads and sent those ads for publication.

•Reviewed title searches,

•Prepared and recorded deeds

•Satisfied client requests, did billing, entered records into an automated database, and kept track of and met

many deadlines in a timely manner.

•Resolved various firm computer/IT issues including creating and modifying merge documents.

MORRIS, SCHNEIDER, & PRIOR, Atlanta, Georgia August 1997 – November 2004

Network Support,

•Handled all printer and printer related issues, document management software, and backups for a firm of

over 200 employees.

•Analyzed and solved general computer problems, software and hardware issues

•Learned some SQL programming

•Worked on various projects to improve firm efficiency.

•Managed the Worldox document management system including regular maintenance on the indexers.

Paralegal

•Handled foreclosures from start to finish on Georgia properties in all 159 Georgia counties.

•Composed and proofread foreclosure ads and sent those ads for publication.

•Reviewed title searches,

•Prepared and recorded deeds

•Satisfied client requests, did billing, entered records into an automated database, and kept track of and met

many deadlines in a timely manner.

•Created and modifying merge documents and took initiative to learn SQL programming to create and

modify reports from our database.

EDUCATION/CERTIFICATIONS

DAVIDSON COLLEGE, Davidson, North Carolina Bachelor of Arts in Psychology

THE NATIONAL CENTER FOR PARALEGAL TRAINING, Atlanta, Georgia

ABA Approved Certificate

Microsoft Certified Professional, MCP Certification

Contact this candidate