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Salesforce Certified Admininstrator ADM 201

Texas, United States
February 26, 2018

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Veerender Saxena

Salesforce Admin/Analyst 903-***-****

**** *** ****** **, **********, TX 75010

Professional Summary

Over 2 years of experience in as Salesforce Administrator, worked extensively in both Configuration and Customization part in Salesforce.

Over 5 years of experience as Database Administrator leading multiple projects, meting multiple deadlines and supporting critical projects.

Acted as the single point of contact for the Customers and the End Users of Salesforce.

Delivered several modules with end-to-end responsibility from technical requirements to post-production support.

Provided end-to-end technical support for an application covering 3 geographies and multiple operational teams.

Having In depth knowledge of customization with Apex and Visualforce coding.

Attended multiple internal trainings for configuration and customization.

Active participant of developer forum and Center of Excellence team in my current organization.

Have undertaken numerous projects in the field of Electronics and Communication Engineering.

Good work ethics, communication skills and hardworking nature.

Certifications Certified Administrator (ADM 201)

ITIL Certified.


Salesforce – Building apps with IDE

Salesforce – Managing data

Salesforce – Advanced administration

Salesforce – Development using Apex and Visual Force

Training and hands-on experience in Java, HTML5, HTML, SQL,C, C++, Oracle and SQL database administration.



Master of Science, Engineering Technology

University Of Memphis, Memphis, TN

Graduation Date: August 2010

GPA: 3.69

Bachelor of Technology, Electronics and Communication Engineering

JNTU, Hyderabad, India

Graduation Date: May 2007

GPA: 3.91

SFDC Technical highlights

Versatile in Out-of-Box functionality – user management, roles and profile creation/ maintenance, permission sets, page layout customization, sandbox refresh, views/search layouts creation, reports/dashboard development, validation rules and workflow automation, field updates and approval processes, process builder, assignment rules, auto response rules.

Adept in Apex programming for Apex triggers, Apex Classes, Schedule Classes and Batch Apex.

Experienced in Apex Data Loader and bulk data processing.

Expertise in Visualforce programming for Visualforce Pages and Visualforce Custom Components

Skillful in Salesforce Integration using SOAP and REST.

Hands-on experience in SFDC Customization and migration tools (Apex Data loader,, IDE, Eclipse and Notepad++)

Hands-on experience on HP Service Manager for Incident Management.

Best Practices understanding on Coding Standards, Deployment, Apex, VF, Salesforce Integration, Security implementations.

Able to understand user requirements and convert them into of technical requirements, system configuration.

Experience and understanding of in Production support and performance engineering.

Experience and desire to work in a Global delivery environment

Experience in Agile/SCRUM methodologies.


Avaya, Inc., Coppell, TX

Salesforce IT Analyst/Admin [May 2016 - Current]

Project Description:

The project involves building a solution for the customers of Avaya for sales and Service.

The project encompasses the Salesforce Analyst to do enhancements on already developed functionality which satisfies the needs of the Business users.

Integrating the existing functionality with other Nodes so that they can interact with salesforce org for sending/receiving data. Also syncing the data with other Nodes to maintain data integrity.

Expertise using Adobe sign and Docu sign for digital signature.

The project incorporates the Salesforce IT Analyst to demonstrate the ability to lead business requirement gathering sessions and deliver basic technical solutions using configuration, validation rules, workflows and/or Visualforce pages for the future Enhancements.

The scope of work for Salesforce consultant covers all stages of a project, from requirements gathering through testing and training.

Marketo for marketing cloud.


Participate in maintaining an already implemented platform design.

Administer Sales force environment including: customizing and implementing profiles, roles, security settings, sharing rules, custom applications, custom objects, custom fields, page layouts, workflow, validation rules, sharing rules, dashboards, reports,

Liaise with customers, such as sales and customer care leadership

Analyze and review business, functional and technical requirements; create process flows/diagrams

Maintain and provide application support applications

Manage and perform production and pre-production deployments.

Working on salesforce cases created by customers.

Also worked on maintaining HP Service Manager [Incident Management] resolving Incidents, Service Requests, Change Requests.

Perform development of new features.

Document technical aspects of new features


Visualforce Page, Apex Programming, Standard SFDC data modeling, Adobe sign, Docu sign, Sales process, Email-to-case, Salesforce administration, Service Cloud Console, Marketo

Avaya, Inc., Coppell, TX January 2015 to Current

IT Operations Analyst II

Roles and Responsibilities:

Create and administer Oracle databases (both RAC and non-RAC).

Work with Linux, kernel parameters, OS packages, shell scripting, etc.

Investigate, troubleshoot and solve performance issues.

Extensive knowledge of physical database design.

Strong knowledge of Oracle Real Application Clusters on Linux. Knowledgeable in tuning and debugging and be able to generate reports.

Perform backup/restore using export/import and RMAN.

Perform Installs, Security Patching, and Database Upgrades.

Work with the existing DBAs and other IT teams to debug and resolve critical issues and proactively communicate status to management.

Work with Oracle Support Services to resolve issues and become familiar with Oracle’s escalation procedures to use as needed.

Administration of Oracle Enterprise Manager Grid Control.

Experience with PL/SQL, SQL Plus, CRON, stored procedures/packages, import/export, database administration and replication, shell scripting. Linux experience. SAN / NAS experience. Grid control experience. Virtualization experience (VMware).

Golden Gate Deployment, Administration, and Support.

Expertise in Shell scripting/RMAN Scripting

Worked on few PostgreSQL databases and supported their maintenance activities.

Design an effective test plan for any new / changed customer-servicing infrastructure.

Develop full suite of documentation as it relates to the customer-servicing database infrastructure (Work Plans, Standards, policies and procedures, etc.).

Support identification and collection of metrics and performance reporting processes.

Identify process improvement areas and develop the improvement initiatives.

Delphix Replication, Maintenance, Administration and Support.

Develop database and system performance tools and integrate them into the existing infrastructure.

Snap Management Utility Setup, Maintenance, Administration and Support.

Experience in Index and Query tuning and performance tuning in general.

Conduct ongoing capacity planning for production database environment to include growth projections and disk space reclamation; query performance tuning of existing applications, etc.

Follow defined ITIL processes for Change, Incident, and Problem Management.

Participate in on call rotation with the team.

Environment: Oracle 9i, 10g, 11g, 12c, Oracle RAC, PL/SQL, SQL*Loader, TOAD, OEM, Shell Scripting, Golden Gate, Data Pump Import / Export, Oracle Enterprise Manager [OEM] 11g and OEM 12c, RMAN Backup, Snap Management Utility [SMU], AWR Reports, Delphix and PostgreSQL.

Vsoft, Louisville, KY December 2013 to January 2015

Sr. Database Admin

Roles and Responsibilities:

Create and administer Oracle databases (both RAC and non-RAC).

Work with Linux, kernel parameters, OS packages, shell scripting, etc.

Responsible for implementing Oracle standards and design of physical data storage, maintenance, access and security administration

Investigate and solve performance issues.

Proficiency with Data Guard, ASM, RMAN, and Enterprise Manager preferred

Strong SQL skills including the ability to rewrite complex queries to improve performance

Perform backup/restore using export/import and RMAN.

Serves as SME in all aspects of Oracle data management and physical database design.

Define and manage processes to proactively monitor & identify database performance, capacity & resiliency issues and develop database resource optimization & growth projections and recommendations.

Responsible for implementing cold/hot/logical backup procedures using shell (LINUX) scripting and also using RMAN. Developed, tested & implemented strong backup and recovery strategy. Also responsible for monitoring backups.

Perform Installs, Security Patching, and Database Upgrades.

Administration of Oracle Enterprise Manager Grid Control.

Golden Gate Deployment, Administration, and Support.

Analyzing existing database applications for improvements, database tuning and monitoring

Follow defined ITIL processes for Change, Incident, and Problem Management.

Participate in on call rotation with the team.

Environment: Oracle 9i, 10g, 11g, 12c, Oracle RAC, PL/SQL, SQL*Loader, TOAD, OEM, Shell Scripting, Golden Gate, Data Pump Import / Export, Oracle Enterprise Manager [OEM] 11g and OEM 12c, RMAN Backup, Snap Management Utility [SMU], AWR Reports.

Grace St. Luke’s, Memphis, TN December 2012 to December 2013

Database Administrator

Roles and Responsibilities:

Configuration, installation and maintenance of Oracle 11g RAC databases including ASM and CRS.

Perform upgrades from Oracle 10g to 11g and applied patches.

Work on project as Oracle Core DBA. Planning and scheduling backups, database recovery, taking logical backups (with export /import), and database backup (hot & cold).

Responsible for DBA functions and ETL development in data warehousing.

Design reports and perform various DBA roles in data warehousing.

Work on features: Data Pump, ASM and RMAN. Data Base Recovery (complete & incomplete).

Proficient in managing Oracle Instance, database storage structure, schema objects.

Experienced with SRVCTL, OCR and Voting Disk of 10g, 11g RAC.

Perform production change requests for PRD major DB changes. New DB creation, existing DB deletion, various DB Housekeeping activities. Implemented 10g RAC on a test basis.

Administration of all database objects, including tables, indexes, views, sequences, packages and procedures.

Experience in planning database, sizing table space, create database, scripts, monitor databases, interact with developers, Oracle install, Upgrade, 24/7 production support.

Skilled with STATSPACK, AWR, ADDM, SAR to check health of database & hardware.

Adding the required user logins, groups and users, granting and revoking permission to/from the users. Co-coordinating with on-site counterpart as well as Clients and understanding requirements.

Installation of Oracle database 10g software with RAC using Oracle Clusterware. Oracle Data Guard setup done for RAC. Installation of Oracle 10g management agent and grid control.

Experience in performance and tuning databases using various techniques. Collect performance statistics memory usage, data storage.

Experience in data migration with Oracle 10g and 11g.

Experience in proprietary change management processes to prevent production disruptions and outages.

Experience in implement a variety of solutions for improving the availability, accessibility, performance, and integration of critical data across the enterprise with Golden Gate.

Extensively used PL/SQL for designing packages, stored procedures, functions and database triggers.

Created cluster database, cloning of cluster database on Linux, start and stop cluster database services.

Experience to continuous availability and disaster tolerance of critical data systems is more than “after-the-fact” data recovery by using Golden Gate.

Experience in quality support and delivery to the end-user.

Design and develop database structures (database triggers, procedures, functions to implement business rules). Loaded data into database using external tables.

Exposure to Oracle utilities and tools such as OEM, Import-Export, Auditing, RMAN.

Environment: Operating Systems: IBM-AIX, SunSparcSolaris64bit, and Red Hat Linux.

RDBMS: Oracle Database Server 10g/11g, Golden Gate, Programming Language/Tools: TOAD, PL/SQL.

Adams Keegan, Memphis, TN September 2010 to November 2012

Database Administrator

Roles and Responsibilities:

Installation, configuration and maintenance of Oracle 10g/11g Real Application Clusters (RAC).

Implemented Grid based monitoring solution for large databases and installation of cluster ware, configuring public, private and VIP.

Worked with a team of DBAs to migrate multiple corporate databases & application from 10g to 11gR2, with post go-live stabilization.

Involved in implementing load balancing and testing failover on 3 node RAC Database.

Created materialized views on big tables and enabled the auditing on few tables in production.

Created physical standby database using Data guard. Implemented switch the standby to read only mode for reporting purpose during business hours and switch to recovery mode at night to apply the logs.

Extensively worked in various areas of Data guard i.e. installation, recovery, RTA (Real Time Apply), patching, tuning, switchover, switchback and failover.

Implemented, and configured 10g grid control and 11g grid control on RHEL.

Implemented flashback recovery for Oracle 11g databases to help recover data in many systems.

Performed logical backup of critical application databases using EXPDP/IMPDP with a scheduled jobs ( Cron Jobs).

Responsible for creating RMAN catalog database and registering the databases in catalog database and cloned production RAC instances to development and QA systems using RMAN duplication.

Extraction of data from different flat files into Oracle Database using SQL*Loader and automated the process by using basic replication using materialized views.

Experience in using 10g features such as data pump, flash back recovery, ASM, AWR, and ADDM.

Implemented partitioned tables for regional data in centralized data warehouse for better performance.

Applied patches to Oracle databases accessed by various applications.

Performed database cloning to setup test and development database.

Wrote and modified Shell Scripts, Perl Scripts to manage Oracle environments and for Backend Oracle Processes.

Used Impdp / Expdp and SQL- loader to load data into tables.

Identified source systems, their connectivity, related tables and fields and ensure data suitably for mapping.

Provided support to Application Database Administrators in designing the database.

Implemented stored procedures and triggers based on business plans using PL/SQL.

Responsible for all database activities such as User management, space management, database security management.

Configuring TNSNAMES.ORA, LISTENER.ORA for SQL *NET connectivity.

Troubleshoot errors that occur on a daily basis and resolved problems quickly and efficiently and giving suggestions to developers when they are required for tuning the code to maximize performance of the database.

On-call support regarding production - related database problems is performed.

Environment: Oracle 9i/10g/11g, Red Hat Linux 5.5, Sun Solaris, AIX, HP-UX, OEM GC, TOAD, RAC, ASM, RMAN, VERITAS, Explain Plan (10046), Data Pump, STATSPACK, AWR, ADDM, TKPROF, Oracle Replication, Data Guard, Golden Gate, PL/SQL, T-SQL, SQL*Loader, SQL Server 2005, HPDP, Erwin, SFTP.

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