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Customer Service Representative

Location:
Tucson, Arizona, 85710, United States
Posted:
February 26, 2018

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Benjamin Dunakey

Payroll Administrator

Summary

●Highly motivated and result-driven professional.

●Collaborative client services professional offering nine years of experience serving clients and maintaining strong business relationships.

●Specific expertise in personal insurance, payroll, operations, and mutual fund service.

●Meticulous record-keeper, able to train others and support general office operations.

●Accurately entering payroll data received via email, telephone and fax

●Handles return mail items/inquiries

●Handle transactions for single line of business by processing through systems and/or correspondence via phone or mail

●Faxes policy and/or quote information as requested

●Maintains integrity and confidentiality of Payroll database heavy use of excel for tables and vlookups

●Maintain and coordinate data transfers between ADP and Deltek; verify accuracy of data

Education:

Bachelor of Arts in Media Arts, University of Arizona, Tucson, AZ

2003

Technical Skills:

●Microsoft Office

●Cognos

●Deltek

●Cost point

●SAP

●PeopleSoft

●Hyperion

Professional Experience

ADP, Tempe AZ Aug. 2017-Dec 2017

Payroll Processor

●Assumes primary responsibility for paying Payroll Administration Client Associates

●Reviews and processes all Human Resources and payroll-related Associate data, including but not limited to new hires, terminations, leaves of absence, wage changes, transfers, and other changes

●Imports external pay files (time and labor management, commissions, etc.) into WFN

●Performs pre-production audit for each pay group prior to release

●Completes processing cycle for each pay group on release day

●Performs post-production maintenance and audit to prepare for next processing cycle

●Audits payroll output and provides recap to Payroll Solutions Specialist, including timely distribution of paychecks, within timeframe for resolution of outstanding issues

●Utilizes existing ad hoc and standard reports libraries to assist with internal auditing and creates custom reports as needed

●Maintains integrity and confidentiality of Payroll database heavy use of excel for tables and vlookups

Wells Fargo, Chandler AZ Feb. 2016-Aug 2017

Payroll Customer Service Representative

●This position is responsible for responding to routine to moderately complex inquiries and resolving concerns from internal and external customers regarding payroll products and services

●Interacting with clients on a daily basis in a call center environment to obtain payroll data, excel reports and process payrolls

●Accurately entering payroll data received via email, telephone and fax

●Responding to basic inquiries on payroll system

●Taking on special projects as called for by the business

State Farm, Phoenix, AZ Jan. 2015- July 2015

Claims Adjuster

●Applying claims settlement procedures to process claims, initiate claim payments, and close claim files

●Communicating with customers and associates over the telephone, in person and in written correspondence

●Applying claims policies and procedures to handling first and third-party coverage claims

●Working in a collaborative team environment to handle a large volume of claims and telephone calls

●Active North Carolina, Louisiana, Kentucky, Florida, West Virginia, New Mexico, Rhode Island claim adjuster's license

Progressive Insurance, Phoenix, AZ Aug. 2013 -May 2014

Customer Service Representative

Transaction Handling:

●Handle transactions for single line of business by processing through systems and/or correspondence via phone or mail

●Give quotes and set up new account

●Add and deletes vehicles, drivers, and coverage from existing policies

●Processes renewals, reinstatements, endorsements, payments, and state/federal filings on Progressive systems

●Uses software applications to track, gather information, and answer inquiries

●Administrative

●Faxes policy and/or quote information as requested

●Handles return mail items/inquiries

●Customer Interaction

●Introduce Progressive features and benefits to acquire new policy holders and retain current policyholders

●Assist policyholders in navigating Progressive systems

●Communicates accurate and appropriate options to resolve needs

●Documents and escalates policyholder’s complaints to appropriate parties

Science Application International Corporation (SAIC), Tucson, AZ Dec. 2009 – Dec. 2012

Financial Assistant/Payroll/AR Clerk

●Maintain and coordinate data transfers between ADP and Deltek; verify accuracy of data

●Analyze and research related payroll processing, reconciliation, auditing, self-auditing, DCAA, and SOX

●Complete short and long-term Family and Medical Leave (FMLA) claims

●Process Timesheets

●Respond to inbound help desk requests for service and support

Davis Selected Advisers, Tucson, AZ Feb. 2005 – Jan. 2006

Shareholder Services Representative

●As FINRA Series 6 and 63 Registered Representative, provides services, support for mutual fund clients

●Served as liaison between transfer agents, internal sales team and Educate clients



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