Benjamin Dunakey
Payroll Administrator
Summary
●Highly motivated and result-driven professional.
●Collaborative client services professional offering nine years of experience serving clients and maintaining strong business relationships.
●Specific expertise in personal insurance, payroll, operations, and mutual fund service.
●Meticulous record-keeper, able to train others and support general office operations.
●Accurately entering payroll data received via email, telephone and fax
●Handles return mail items/inquiries
●Handle transactions for single line of business by processing through systems and/or correspondence via phone or mail
●Faxes policy and/or quote information as requested
●Maintains integrity and confidentiality of Payroll database heavy use of excel for tables and vlookups
●Maintain and coordinate data transfers between ADP and Deltek; verify accuracy of data
Education:
Bachelor of Arts in Media Arts, University of Arizona, Tucson, AZ
2003
Technical Skills:
●Microsoft Office
●Cognos
●Deltek
●Cost point
●SAP
●PeopleSoft
●Hyperion
Professional Experience
ADP, Tempe AZ Aug. 2017-Dec 2017
Payroll Processor
●Assumes primary responsibility for paying Payroll Administration Client Associates
●Reviews and processes all Human Resources and payroll-related Associate data, including but not limited to new hires, terminations, leaves of absence, wage changes, transfers, and other changes
●Imports external pay files (time and labor management, commissions, etc.) into WFN
●Performs pre-production audit for each pay group prior to release
●Completes processing cycle for each pay group on release day
●Performs post-production maintenance and audit to prepare for next processing cycle
●Audits payroll output and provides recap to Payroll Solutions Specialist, including timely distribution of paychecks, within timeframe for resolution of outstanding issues
●Utilizes existing ad hoc and standard reports libraries to assist with internal auditing and creates custom reports as needed
●Maintains integrity and confidentiality of Payroll database heavy use of excel for tables and vlookups
Wells Fargo, Chandler AZ Feb. 2016-Aug 2017
Payroll Customer Service Representative
●This position is responsible for responding to routine to moderately complex inquiries and resolving concerns from internal and external customers regarding payroll products and services
●Interacting with clients on a daily basis in a call center environment to obtain payroll data, excel reports and process payrolls
●Accurately entering payroll data received via email, telephone and fax
●Responding to basic inquiries on payroll system
●Taking on special projects as called for by the business
State Farm, Phoenix, AZ Jan. 2015- July 2015
Claims Adjuster
●Applying claims settlement procedures to process claims, initiate claim payments, and close claim files
●Communicating with customers and associates over the telephone, in person and in written correspondence
●Applying claims policies and procedures to handling first and third-party coverage claims
●Working in a collaborative team environment to handle a large volume of claims and telephone calls
●Active North Carolina, Louisiana, Kentucky, Florida, West Virginia, New Mexico, Rhode Island claim adjuster's license
Progressive Insurance, Phoenix, AZ Aug. 2013 -May 2014
Customer Service Representative
Transaction Handling:
●Handle transactions for single line of business by processing through systems and/or correspondence via phone or mail
●Give quotes and set up new account
●Add and deletes vehicles, drivers, and coverage from existing policies
●Processes renewals, reinstatements, endorsements, payments, and state/federal filings on Progressive systems
●Uses software applications to track, gather information, and answer inquiries
●Administrative
●Faxes policy and/or quote information as requested
●Handles return mail items/inquiries
●Customer Interaction
●Introduce Progressive features and benefits to acquire new policy holders and retain current policyholders
●Assist policyholders in navigating Progressive systems
●Communicates accurate and appropriate options to resolve needs
●Documents and escalates policyholder’s complaints to appropriate parties
Science Application International Corporation (SAIC), Tucson, AZ Dec. 2009 – Dec. 2012
Financial Assistant/Payroll/AR Clerk
●Maintain and coordinate data transfers between ADP and Deltek; verify accuracy of data
●Analyze and research related payroll processing, reconciliation, auditing, self-auditing, DCAA, and SOX
●Complete short and long-term Family and Medical Leave (FMLA) claims
●Process Timesheets
●Respond to inbound help desk requests for service and support
Davis Selected Advisers, Tucson, AZ Feb. 2005 – Jan. 2006
Shareholder Services Representative
●As FINRA Series 6 and 63 Registered Representative, provides services, support for mutual fund clients
●Served as liaison between transfer agents, internal sales team and Educate clients