Customer Service Engineer

Joshua Erickson

***** ******** ****, ******, ** • Phone: 720-***-**** • E-mail: ac4mb0@r.postjobfree.com Professional Summary

Dedicated senior engineer with excellent technical, analytical and communication skills demonstrated by 15+ years of progressing and moving up the ranks within companies. Driven to work collaboratively and exceed expectations. Eager to bring strengths in team leadership, process improvement and cost savings to a company seeking a change agent to join their team.

Skills

● Project Management ● Mechanical

Design/Implementation/Improvements

● Engineering Software ● Autocad/Inventor 2007

● Process Improvement ● SAP / SAP PLM

● New Product Development ● Solid-Works 2014

Accomplishments and Highlights

Honors:

● Received a patent for a multi-directional lighting with single orientation lighting source Product Improvement:

● Liaised with new product development to modify and improve overall product performance

● Eliminated machine defects through recommendation of machine adjustments and vendor suggestions Drafting:

● Prepared sheet metal fabrication drawings, modifications and commercial specific drawings in compliance with company’s drafting standards.

CADD Training:

● Supervised and trained associate drafters.

● Organized and delegated projects according to team members strengths and abilities. Professional Experience

Eaton Corporation

Eaton is a leader in power management solutions for customers in more than 175 countries worldwide. Eaton has a strong heritage of innovation marked by quality, market expertise, unparalleled service and a commitment to our customers. The brands you know and rely on have evolved. While they may have a new look, the products and technology you trust remain unchanged. Eaton has united pioneers in the industry to offer a broad solution set to meet today’s most critical electrical power management challenges. Senior Engineer 2015-2017

Lead and trained a team of engineers in the sustaining engineering department. Responsible for overseeing daily operations in the department and reporting back to the engineering manager and director of engineering on the progress of projects and daily work for the team.

Created engineer drawings, quotes and submittal packages for large job prospects. Modified existing products to meet new technology requirements in the commercial lighting industry working with vendors and team members in the fabrication department. Assist with technical issues in the plant and in the field.

● Responsible for millions of dollars in cost savings over time through process improvements and design to cost projects.

● Loaded SW models, Dwgs and Assemblies into SAP PLM system as well as training documentation and vital documentation

● Secured new business projects with large clients such as Bristol-Myers Squibb in Ireland Stop-N-Shop grocery, and HEB grocery through custom product engineering

● Modified existing product to integrate new technologies

● Responsible for training in all areas of the company and mentored and developed 3 staff members who progressed into General Managers

● Designed the Jaylume fixture that won an award at light-fair 2015 Lead Technical Customer Support Specialist 2013-2015 Worked with corporate front end IT and systems specialists to keep the catalog configurator current. Worked closely with customer service to ensure all systems and process were working properly and helped with any difficult issues that customer had with their lighting fixtures.

● Maintained a training program for customer service and production personnel.

● Maintained a product configurator with IT to ensure new products and updates to existing product were visible and available to customers.

● Built and maintained Variant configurator models. Sustaining Engineer 2001-2013

Created material masters, bills of materials and routings, modification of existing product to specific customer requests, participated in the development of new products. Handled customer issues, technical questions. Supported all areas of the company, marketing, sales, customer service, purchasing, planning, new product development as well as front end systems. Initiated cost savings initiatives to save the company money.

● Helped in the transition from DBA to SAP business management software.

● Helped build and maintain variant configuration models. Production Supervisor 1998-2001

Oversaw production staff, while maintaining a daily schedule. Maintained the highest quality standards while helping production staff grow in both knowledge and position in the company.

● Maintained a defect percentage of less than 1% annually.

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